While the laundry rooms can seem a bit out-dated and not in the cleanest conditions, it is very easy to use. I love that they have different payment methods - either in the card machine or in the app.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’m contacting them because I’m having trouble receiving the one-time verification code for my account. Whenever I try to verify my phone number, I receive a notification that says Error, S... Toon meer
Bedrijf heeft geantwoord
i swear i gagged once opening a machine everytime i tell them that the machines are unsanitary and smelly, the reception (university quays essex) tells me to contact circuit, and when i do, cir... Toon meer
Bedrijf heeft geantwoord
Chris was very helpful and professional. He listened to my issue, handled my refund request efficiently, and made the whole process easy. I'm very grateful for his help and excellent customer service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contactgegevens
Halifax Road, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,3
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good customer service from Sophia
Very good customer service from Sophia. She's been warm and patient, helping me solve the problem in time. Very good experience!
15 augustus 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for taking the time to leave a review. It's great to hear that you had a good experience and that Sophia was able to solve your query in a patient manner. Thank you, Karis
Quick and Excellent Customer Support
I had an issue with the Circuit Laundry app and contacted customer support through the chat. I was assisted by Sully, who responded very quickly and resolved my issue in no time. Really impressed with the quick and helpful support. Thank you, Sully!
14 augustus 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for the review. We're really glad to hear Sully was helpful and able to assist you efficiently with your query. Thank you, Karis
Antwoord van Circuit Laundry
Hi Kun, thank you for the review. It's great to hear Sophia was able to help you with your query. Thank you, Karis
very efficient
6 augustus 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Sarah, thank you for leaving a review. We're glad to hear you had an efficient experience with us. Thank you, Karis
Thankyou Tee Jay for your help
5 augustus 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Lisa, thank you for leaving a review. It's great to know Tee-Jay helped you with your query. Thank you, Karis
It’s a little bit expensive bit the…
It’s a little bit expensive bit the service is good, i talked to a helper Tee-Jay, and it’s really helpful
5 augustus 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Yolanda. I am glad to hear that Tee-Jay was able to help resolve this for you. Thank you for your feedback regarding the machine prices. We do aim for our machines to be 30% cheaper than alternative providers in your area. If you would like to discuss this further please feel free to reach out to care@circuitgroup.com. Thanks Holly
Ariz was very helpful
Ariz was very helpful, he fixed the loading screen problem in 5 minutes. Very efficient guy
27 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Raajit,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ariz was able to provide a great customer experience and help resolve your query.
Thank you, Holly.
Unreliable and overpriced
Unreliable and overpriced. I hate you.
26 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Rory, we're sorry you feel this way. Please can you contact us at Care@circuitgroup.com so we can help you further? Thank you, Karis
Antwoord van Circuit Laundry
Hi Nancy, we're glad your experience with Sophia was good! Thank you, Karis
Antwoord van Circuit Laundry
Hi Adam, we're sorry you feel this way. If there's anything we can do to help you, please contact us at Care@circuitgroup.com. Thank you, Karis
Thanks Beth for trouble shooting .
Thanks Beth for trouble shooting .
24 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi , we're really glad that Beth was able to troubleshoot for you. Thank you, Karis
Sully was extremely helpful and for…
Sully was extremely helpful and for quick at resolving my issue.
23 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Brendan, thank you for taking the time to leave a review. It's really good to hear that Sully helpfully and quickly resolved your issue. Thank you, Karis
Sully was kind and patient
Sully was kind and patient. Solved my issue in a jiffy!! Thanks Sully :)
23 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Shreya, thank you for leaving a review. We're really glad to hear this feedback about your experience with Sully. Thank you, Karis
Sully is really helpful and friendly
Sully is really helpful and friendly. She solved the problem immediately and refunded me. It was such a great experience.
23 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Lucienne, thank you for your feedback. It's really good to know you had a helpful and friendly experience with Sully. Thank you, Karis
Ariz was very efficient and helpful in…
Ariz was very efficient and helpful in assisting me!
22 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Peyton, thank you for leaving a review. It's great to know Ariz was both helpful and efficient in assisting you with your query. Thank you, Karis
Just feels like a total scam
Just feels like a total scam, so many of the machines are faulty and when you speak to customer service they go round and round in circles until you give up. I'm owed about £20 in refunds which they claim they would give me and then didnt, so i'm forced to have yet another customer service conversation that goes nowhere. This is very common with scam companies, they just try to make you give up.
22 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Alice, thank you for raising this and I'm sorry to hear about your experience. Please can I ask that you email us at Care@circuitgroup.com so that I can look into resolving this for you. Thank you, Karis
Quick Refund
Beth helped me with refund due to broken dryer machine. She was very helpful and quick with solving the issue.
16 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Sam, thank you for your feedback. That's great to know Beth was helpful with solving the issue with the dryer. Thank you, Karis
Service support staff (Sophia) gave…
Service support staff (Sophia) gave exceptional service
She is indeed a professional and pays attention to client complaints
12 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for sharing the feedback. We're really glad that Sophia provided exceptional service. Thank you, Karis
Excellent customer service
Excellent customer service. Shout out to Sophia who helped me to sort out a refund very very promptly.
12 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Zakin, thank you for the feedback. We're so pleased that Sophia provided excellent customer service and was able to sort your refund so promptly. Thank you, Karis
I'm staying at a holiday park and used…
I'm staying at a holiday park and used the washing machine on site and the machine went out of order whilst our clothes were in there and got stuck. The customer service agent Millie was very rude and unhelpful and told us we will have to wait until after 7am tomorrow for them to contact us so they can send a specialist to get our clothes out and then she hung up after putting us on hold for 10 minutes. We then spoke to a receptionist at the park and found out an engineer isn't coming until Monday. So she expected us to wait until Monday to get our clothes back whilst they sit in water. She then also refused to give us the complaints number.
11 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for raising this and I'm sorry to hear about your experience. I'd like to take the opportunity to look into this further. Please can you contact me at Care@circuitgroup.com so that I can investigate this further. Thank you, Karis
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