Ben helped me in providing a refund for the machine faulty. However I am disappointed with the frequency of the dryers not working in Lincoln Hall, University of Nottingham. It’s not just about the am... Toon meer
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Lees wat reviewers zeggen
I had an issue where my payment went through for Washer 6, but the machine didn't start and timed out without a refund. Ben was super helpful and friendly! He quickly looked into the transaction and p... Toon meer
The customer service was very helpful and efficient. I had an issue with a washing machine after I had already paid, and the agent quickly helped me process the refund. The communication was clear and... Toon meer
Bedrijf heeft geantwoord
Very very slow to respond with help on the live chat function even just when I responded to giving them my name. Also the app should let you know when a machine is out of order so that you don’t pay b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contactgegevens
Halifax Road, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,3
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Ariz was very efficient and helpful in…
Ariz was very efficient and helpful in assisting me!
22 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Peyton, thank you for leaving a review. It's great to know Ariz was both helpful and efficient in assisting you with your query. Thank you, Karis
Just feels like a total scam
Just feels like a total scam, so many of the machines are faulty and when you speak to customer service they go round and round in circles until you give up. I'm owed about £20 in refunds which they claim they would give me and then didnt, so i'm forced to have yet another customer service conversation that goes nowhere. This is very common with scam companies, they just try to make you give up.
22 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Alice, thank you for raising this and I'm sorry to hear about your experience. Please can I ask that you email us at Care@circuitgroup.com so that I can look into resolving this for you. Thank you, Karis
Quick Refund
Beth helped me with refund due to broken dryer machine. She was very helpful and quick with solving the issue.
16 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Sam, thank you for your feedback. That's great to know Beth was helpful with solving the issue with the dryer. Thank you, Karis
Service support staff (Sophia) gave…
Service support staff (Sophia) gave exceptional service
She is indeed a professional and pays attention to client complaints
12 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for sharing the feedback. We're really glad that Sophia provided exceptional service. Thank you, Karis
Excellent customer service
Excellent customer service. Shout out to Sophia who helped me to sort out a refund very very promptly.
12 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Zakin, thank you for the feedback. We're so pleased that Sophia provided excellent customer service and was able to sort your refund so promptly. Thank you, Karis
I'm staying at a holiday park and used…
I'm staying at a holiday park and used the washing machine on site and the machine went out of order whilst our clothes were in there and got stuck. The customer service agent Millie was very rude and unhelpful and told us we will have to wait until after 7am tomorrow for them to contact us so they can send a specialist to get our clothes out and then she hung up after putting us on hold for 10 minutes. We then spoke to a receptionist at the park and found out an engineer isn't coming until Monday. So she expected us to wait until Monday to get our clothes back whilst they sit in water. She then also refused to give us the complaints number.
11 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for raising this and I'm sorry to hear about your experience. I'd like to take the opportunity to look into this further. Please can you contact me at Care@circuitgroup.com so that I can investigate this further. Thank you, Karis
I really appreciate the support team
I really appreciate the support team. They quickly responded and solve my issue within minutes.
6 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Manoj, thank you for taking the time to leave a review. I'm glad to hear that the support team resolved your issue so efficiently. Thank you, Karis
Beth from Circuit laundry was great
Beth from Circuit laundry was great, dealt with my query quickly
6 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Hassan. Thank you for taking the time to leave positive feedback. I will ensure this gets back to Beth. Thank you, Holly
Fast response from Circuit Laundry.
The dryer was faulty and I contacted Circuit Laundry on friday night to report the fault. Great and prompt response from the team the next morning - I am getting a full refund and the machine is going to be fixed soon.
4 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Nic,
Thank you for taking the time to leave a review and share your thoughts. I am sorry to hear that you experienced an issue with the dryer at your location but it is great to see that we were able to help resolve this quickly for you.
Thank you, Holly.
Ellie at Circuit was very responsive…
Ellie at Circuit was very responsive and helped me instantly with my GDPR request. Great help thanks!
4 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good afternoon Adomas,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to help resolve your query quickly.
Thank you, Holly.
I live at Crown Place Cardiff
I live at Crown Place Cardiff, and Dryer 07 took my payment but the drum never spun. When I contacted support through the app, they refused to refund me, blaming a “loading issue” and saying my load was too small or uneven—just an automated excuse to take money. I put the exact same load into Dryer 05, paid again, and it worked perfectly, so if loading was the problem, the second dryer would have failed too. The support agent even contradicted themselves, claiming there was “no indication of a machine fault” while admitting they’re sending an engineer to check it. Instead of taking responsibility for faulty equipment, Circuit sends copy-paste responses to blame customers and avoid refunds. They need to fix the machines at Crown Place and stop exploiting students who have no choice but to use their service.
2 juli 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Rushikesh, thank you for taking your time to leave a review, I'm sorry to hear about your experience. I'd like to take a further look into this for you - please can you email me at Care@circuitgroup.com. Thank you, Karis
The customer service is good to what…
The customer service is good to what they are allowed to do but with a machine breaking on a Friday early afternoon and no possibility to have a technician until the following Monday it’s not a good service. My clothes have been swimming in dirty water for almost 3 days.
29 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Claudia,
Thank you for taking the time to leave feedback. I'm sorry to hear this - please could you drop me an email at care@circuitgroup.com so that I can take a further look into this for you.
Thank you
Karis
Tori from the customer service team…
Tori from the customer service team really helped me out and the service itself is useful for accommodation.
23 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Neil,
Thank you for taking the time to leave a review and share your thoughts. It is great to read that Tori was able to help with your query and that you find our services to be useful in your accommodation.
Thank you, Isobelle.
thanks for the prompt response and…
thanks for the prompt response and hospitable conversation
22 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Laveena,
Thank you for taking the time to leave a review and share your thoughts. It is great to hear that our customer service team was able to help with your query quickly.
Thank you, Isobelle.
Ariz was really of great help and…
Ariz was really of great help and responses were swift.
22 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Gloria,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ariz was able to provide a great customer experience and help resolve your query.
Thank you, Isobelle.
Sophia was super helpful and had my…
Sophia was super helpful and had my problem solved in seconds. Thank you!
20 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Lori,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sophia was able to help resolve your query quickly.
Thank you, Isobelle.
Good Customer Service when transferring credit balance
Tee-Jay was very helpful when helping move my credits across. Good customer service. A little bit slow with little updates but efficient overall!
17 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and for your great five star feedback. It is brilliant to see that Tee-Jay was able to help with your balance transfer.
Thank you, Isobelle.
Had an issue with the machine
Had an issue with the machine, contacted support Tee-jay and problem was resolved quickly and effectively 👍
17 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Karen,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Tee-Jay was able to help resolve your query quickly.
Thank you, Isobelle.
Beth gave great support
Had to use customer support for the first time. Beth was very friendly and quick to reply to my concerns. She refunded the transaction quickly and flagged the issue internally. Great team :)
16 juni 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good morning Catherine,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Beth was able to assist you with your query and provide a great customer experience.
Thank you, Isobelle.
Antwoord van Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Beth was able to provide a great customer experience.
Thank you, Isobelle.
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