Service is appalling. Communication abysmal. Claimed turnround times, even paying extra for faster service, are a fiction. Verging on fraudulent, Complaints are dismissed.......eventually. I don't... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I applied and was automatically confirmed with a notification. When more details were needed, I was also contacted. They are straightforward and do not delay in their service. I'm happy with the servi... Toon meer
Bedrijf heeft geantwoord
Paid £37 for an ID, I have a disability which means no Passport or Drivers License, I am not a foreigner so no Visa but I do have a Birth Certificate, a Blue Badge, my college ID and a Bus Pass. Non... Toon meer
First time online applying for CITIZEN CARD.I Thinking very hard,difficult. But very easy due to give very smoothly instructions. Well done great maintain. Every application comple done.next day I r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.
Contactgegevens
7 Prescott Place, SW4 6BS, London, Verenigd Koninkrijk
- contact@citizencard.com
- citizencard.com
2,9
Gemiddeld
2K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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After 17 days they sent me a message…
After 17 days they sent me a message that the photo was incorrect, it was a joke.This is a scam
4 juni 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process but we need to verify your details before we issue you with an id card. Please email contact@citizencard.com and we should be able to help with your application.
The citizens card has helped me apply…
The citizens card has helped me apply for agency work.
27 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this amazing review.
I've provided a efficient referee yet…
I've provided a efficient referee yet you deny it and deny a refund, absolutely disgusting service provided! I'll be at your office Monday morning for my refund.
28 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Do not apply through these I had to pay…
Do not apply through these I had to pay the £35 and tried using an expired passport and they take your monies and say they can’t help you when I requested a refund they declined
Absolutely ridiculous this company
DO NOT USE THEM!!
27 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with the service you received. Unfortunately the passport provided is 12 years out of date and does not bear enough of a likeness to you, if you would like information on alternative verification routes please email contact@citizencard.com and we should be able to help with your application.
Easy process
This was an easy process to complete.
The card was delivered the following day.
12 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this amazing review.
Dont Bother - Prov Driving Lience more accpeted
Doesnt seem to be accpeted anywhere for ID verification. better to get a Provisional Driving Lience.
Whilst it might be recognised by Police, etc. It's not recognised by venues when trying to gain access with proof of age.
23 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
It arrived in just two days of applying.
26 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Most useless form of ID “citezencard” more like scam nation
You’re better off getting a provisional driver’s license. A lot of people won’t even accept this form of ID and the company are a bunch of scammers. Have no problem taking your money but won’t respond to refund requests. I wish I could have gave this rating a 0. Most useless form of ID too other places had no problem accepting my verification. They just find an excuse to scam you and take your money
Boycott them
26 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. A refund request can take up to two weeks to be dealt with, in line with our refund policy stated to you. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
Everytime I apply for my citizen card…
Everytime I apply for my citizen card they keep finding things wrong with my application which causes me anxiety 😡
21 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. If our team locates an issue with an application, you are made aware of this and are provided the instructions on how to proceed. All verification rules are set by PASS and everything we do is audited by members of Trading Standards. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. Please email application@citizencard.com and we should be able to help with your application.
No matter what I tried my image was rejected…
No matter what I tried my image was rejected. Refund was not received and the company did not respond to my refund request . Instead through rules and regulation at me.It a shameful operation with a sub standard software.
17 april 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this amazing review.
Great service really easy to order and…
Great service really easy to order and fast delivery
18 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
All up to date …
A bit frustrating at times especially the face scan but all finished now looking back, quite an experience. Application wasn’t that hard usual Q and A took around about half an hour 20 mins which is quite good for this type of service. Received my ID two days later now all up to date.
8 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this great review.
Scam artist.
Truly awful company. I bought an identity card from them, but the photo failed. I asked the company to resend the verification process to me again, but they sent me the wrong information to fill in. I then requested a refund as the application has now become invalid to me due to not being able to have anyone verify my ID. The company is trying to shift the blame on me and won't refund me. Total scam artist.
5 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. A refund request can take up to two weeks to be dealt with, in line with our refund policy stated to you. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Doesn’t scan face and the fact you have…
Doesn’t scan face and the fact you have to pay before scanning is stupid and even if it doesn’t work they won’t give you a refund they do not reply to emails 1st email was asking for help over 24h no reply there’s enough proof that they don’t help or reply to emails so I asked for refund no reply to that email either update sent more emails that they haven’t replied too so don’t use them they only want your money and won’t help you if things don’t work like taking pic update still no email their company is such scammers why have a customer service if you don’t respond been nearly a week now since they stole my money
13 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. A refund request can take up to two weeks to be dealt with, in line with our refund policy stated to you. You can use multiple referees to get your application verified or use our Electronic ID Validation if you have a passport, driving licence or European National ID Card. The Electronic ID Validation is an automated process that sometimes requires few attempts to verify the submitted ID document. Please email contact@citizencard.com and we should be able to help with your application.
Get a provisional drivers licence…
Get a provisional drivers licence instead. This useless piece of sht can't even be used to open a bank account let alone gain employment or claim benefits. You are scammed from the start as you will not be getting a refund because... you putting in your information and starting the application is them trapping you with a processing fee for them not yet processing your application lmao scam
13 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that your card has not been accepted. CitizenCard is a PASS-accredited ID scheme and is recognised as valid ID by the Home Office, Police and Trading Standards. Any CitizenCard can be confirmed as valid by retailers and other organisations at verify.citizencard.com or using the CitizenCard Verify app available on the Google Play Store and the Apple App Store. Please email contact@citizencard.com and we should be able to help.
The process was straight forward and…
The process was straight forward and easy to do, card arrived within a couple of days. I needed photo ID for me to be able to buy the rest of my house and they needed ID. Will definitely come in handy for future things.
1 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this amazing review.
I needed a photo ID at short notice
I needed a photo ID at short notice. I started the process at 07:45 on Thursday - my Citizen Card was delivered at approximately 10:30 on Friday.
Excellent service - yes, I did pay more for urgent processing, but I didn't expect it to be that quick. Thank you.
30 april 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you so much for taking the time to leave us this fantastic review.
Legalised scammers
Firstly they take your money straight away , then will not except my photo I have tried so many times it keeps saying there are shadows on my face , I am 65 there are definitely shadows it’s called age no matter what I do it will not except my photo but took the £18 Thanks for the reply but as you have not processed or verified the application and you will not accept any photo no matter what light you have taken money for nothing therefore as stated legalised scamming
9 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. I am sorry to hear that you are not happy with our application process. As per our T&Cs the payment covers the cost of processing and verifying the application. Photo requirements are provided to you before and during the application. We advise taking your applicant photo with natural light that is not overhead as this can produce shadows which will deem the photo unacceptable.
Do not bother with this outfit
Do not bother with this outfit. They constantly throw obstacles in the way.
Despite having a previous card with a photo that is not out of date, their first obstacle was asking for an up to date photo, despite the application saying this was optional. Then they required additional documentation, finally claiming the photo downloaded from a photo booth via code has been "altered by software" - it's a digital photo!
If you want a PASS card use one of the other providers.
9 mei 2026
Review zonder uitnodiging
Antwoord van CitizenCard
Thank you for taking the time to write a review. Regarding our team requesting a new photo, this is listed as optional but as advised via our requirements, which are provided to you, if the photo is more than 3 years old we will request a new up to date photo. If the background of the photo has been digitally removed, this does count as being edited or altered by software.
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