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Beoordeeld met 1 van de 5 sterren

Decided to add another streaming services to our station. Citrus3 sounded good so we gave it a try..didn't work out for our station so we immediately canceled it within an hour of trying to install...... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Given our very negative experiences with another provider where we were always blamed, we ended up at Citrus3 with our radio station with more than 60 DJs. With the same internet connections and setti... Toon meer

Beoordeeld met 5 van de 5 sterren

6 months in as a dedicated customer. Our radio station has doubled in listeners. The network and pings are above the rest when tuning in from all continents. Citrus3 have it nailed! Absolutely lov... Toon meer

Beoordeeld met 2 van de 5 sterren

What started out good has become very disappointing to me. I have found that the program does not follow my schedule. I have found that it picks up tracks from the library at random and inserts it int... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektronica en technologie

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Start your own online radio station in minutes with our premium shoutcast hosting services.


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4,0

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TrustScore 4 uit 5

132 reviews

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4,0

Alle reviews

(132)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Thankyou Citrus 3

I chose Citrus because initially I liked the platform, pricing, and plans. I had done my research and it was easy to sign up and get provisioned efficiently in no time.
Broadcast is a new venture for me, and although from a radio communications background this introduced me to unfamiliar software & programming. From the absolute get go I had help from Matthew & the Citrus team with understanding the dashboard, playlists, media and autodj. Matthew helped me build the basics also supporting a seamless change in subscription, developing mobile apps & streaming to our website.
Then when I wanted to go further and add live broadcast using Radiodj on a stand alone encoder from a modest studio. Matthew was there again with advise, hints and tips.
Most importantly it has been engaging & fun because you can make it as simple or as sophisticated a journey building your internet radio station.

19 februari 2024
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Jerry

Thank you so much for your awesome review! 😊

We're thrilled to be part of your broadcasting journey. It's fantastic to hear that you found Citrus easy to navigate and that our team could provide the support you needed.

We're here for any further adventures you want to add to your station—whether simple or sophisticated. Cheers to making radio magic! 🎙️📻

Beoordeeld met 5 van de 5 sterren

Jazz and sports radio prefection.

Cheers Citrus3. More than happy with my free apps. Just set up a Jazz channel and looking at setting up a second stream next month for my news and sports channel. Hopefully an entire network by the summer :)

4 januari 2024
Logo Citrus 3

Antwoord van Citrus 3

That's awesome! We love the ambition of creating an entire network by the summer. If you need any support or have questions along the way, we're here for you. Here's to your growing network—best of luck, and happy streaming!

Beoordeeld met 5 van de 5 sterren

Hi I highly recommend to use your…

Hi I highly recommend to use your service much easier to than other serves.keep up the good work.

9 februari 2024
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Thank you for your wonderful feedback! We're delighted to hear that you found our service easy to use. Your recommendation means a lot to us! 😊 We'll continue to strive to make your experience even better.

Beoordeeld met 5 van de 5 sterren

The best customer service from Matthew

The best customer service from Matthew, I’ve been with the rest of the internet radio platforms out there but I think Citrus 3 is the best although I’ve had problems with my windows support working properly this citrus3, a problem that I will hopefully correct soon! Thanks Matthew for great communication!!

15 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Loving my radio station

Loving my radio station. Great internet radio platform and support from Citrus3. I tried all of the other products around however Citrus3 has by far been the most stable and easy to use.

23 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Solid platform for internet…

Solid platform for internet radio broadcasting with great support from Matthew. The stream is very stable and reaches all of my listeners across the world especially in Europe, USA and Africa where we currently target. Apps included are a perfect way to get more listeners and keep them engaged longer. They just keep coming back.

18 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great communication with you today…

Great communication with you today Matthew.
I really appreciate your service buddy and in exchange as promissed here is my very grateful review! We are now paying half the price to what we paid with our old provider and getting the same service with more features and mobile apps. I don't use the autoDJ so that part is irrelevant to me, however I broadcast live 24/7 from my home studio using Virtual DJ and SAM broadcaster.

The two software options fit seamlessly and connect with Citrus3 servers which Matthew has supplied. Unmetered listeners, solid network, geo blocking, Matthew's world class friendly support and mobile apps for $29 is unbeatable.

I bought the service and got my login details within about 1-2 hours after the server was installed for me.
So initially I made an incorrect order by inputting my radio station name incorrectly a few weeks ago. Upon noticing this silly mistake I quickly emailed Matthew to blame him however later I realised that I input the details incorrectly. When my support ticket reached top of the queue, I confirmed the new name and Matthew took 3 minutes to change my account details and my radio name on the public page and radio pages and players.

A few days later I needed help on getting live services connected with my software. Matthew was so patient and sent me the screenshots by email explaining exactly where I need to input my ip, port and user details. It literally took a few seconds to get the broadcast started.

Move on a few more days, and here I am again. I sent the station logo and description to the apps email and the team took 3 days to put the apps on the Google play store (I sent the requested info on Tuesday and it was on the Play store ready to download on Friday)

Overall I feel like I have a complete package with this company.
Citrus3 has some of the best customer support in the industry and a solid reliable network with all the features that I need so I will be in with these great people for the long run.

12 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extraordinary service and support by…

Extraordinary service and support by Citrus3 team from seting up the station to developing mobile apps. All the queries were clearly and promptly responded to. I have been with a number of other providers but this is exceptional.
Thank you everyone in the Team for all the extraordinary support.
Fred

4 april 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Thank you so much for taking the time to leave such a fantastic review. I am so happy to hear that you are satisfied with your radio station setup.
Really means a lot!

Kind Regards
M
Team Citrus3

Beoordeeld met 5 van de 5 sterren

A big shout to Matthew who has been…

A big shout to Matthew who has been superb helping me get set up with my new station. I am really happy to have everything launched so quickly. Great company and brill platform.

4 april 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Terry,


This is fantastic to hear!
It has been an absolute pleasure helping you get started recently.
I am happy to hear that you managed to get started with the autoDJ and live broadcasting so quickly. Please be sure to run through the directory submissions as we discussed to get the new listeners ramped up ;)

Hope you love your new station and wishing you many years of success with your new hobby!

Thanks again for taking your time to leave me such a great review 👍

Kind Regards
M
Team Citrus3

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic website company…

Absolutely fantastic website company and customer service

13 maart 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Richardson,

Wow!
Thank you so much for taking the time to leave us a review. We are delighted to hear that you are loving your new radio station.

Beoordeeld met 5 van de 5 sterren

Easy to use with fab support

I don't have any regrets for leaving our previous provider.

Citrus3 have provided us with a high quality platform to start a radio station.

Within minutes I was able to log in and begin uploading my shows which now broadcast live from the cloud.

From time to time I carry out a fully live show with callers featuring a talk show and music.

Writing this many months after starting up and never once have I had an issue.

The system is super easy to use and the support has been fab and I feel very valued whenever I chat to them via email. Patient, friendly, and extremely informative is all I can say about the team. Everything from basic to complex questions have always been addressed and any minor bits were always resolved in a flash.

Alongside the friendly chats I have with support, to top things off, the apps are very nice.

Thank you Citrus3.
I recommend you 100%

28 januari 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Phil,

We are very happy to hear that you have enjoyed the support and that the system has been super easy for you. It means so much. Thank you for this fantastic review!

Team Citrus3 ❤️

Beoordeeld met 5 van de 5 sterren

Perfect experience getting set up.

Thank you for helping an old guy set up my dream of having a radio station from the Isle of Man. Loving my radio station. My favourite hobby right now. The overall experience is fantastic.

23 januari 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Thank you so much for taking the time to let us know of your experience. We are happy to hear that you are having a great time and loving your new hobby.

Beoordeeld met 5 van de 5 sterren

Great platform for running an online…

Great platform for running an online radio station and great people. I did not need much help because everything is very easy to set up. We are now running with a few hundred unique listeners per day after running a quick marketing campaign on facebook. Sound is cristal clear and crisp. I worked directly to set up the free apps with the apps office. Apps are wonderful. Thank you Citrus3

22 januari 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Wow Sarah, Thank you for leaving this review. It means a lot to us!

This is fantastic news!
We are very pleased that your station is growing after a short social media marketing campaign.
Keep going!

Beoordeeld met 5 van de 5 sterren

Excellent broadcasting company

Citrus3 is an excellent broadcasting service with really great customer service. Their client manager, Samantha helped me resolve an issue where I was having trouble getting a widget to appear on my website. She was very helpful and gave me a great suggestion that worked flawlessly. I love their 24/7 automation system that keeps my station online around the clock and my app design looks amazing. Great company :)

20 januari 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Calvin,

Thank you so much for your kind feedback!
We are happy to hear that the automation system meets your needs and that you managed to place the radio widget on your website.
We will pass this on to the agent who helped you directly.
Keep up the great work!

Beoordeeld met 5 van de 5 sterren

Citrus3 makes internet radio so easy

Citrus3 makes internet radio so easy. As always the support has been impeccable.

The sales guy was top! The gentleman in tech support was super friendly. He explained everything step by step and helped me get my station going.

The thing that sets citrus3 apart from anyone is the price by far and the overall features with the apps included.

If you want a very solid platform feature packed and with mobile apps then look no further. You guys are the best.

20 januari 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Dave!

Thank you for taking the time to let us know about your recent experience when setting up your new radio station.

We are happy to hear that you find good value in our pricing.

Despite a lot of companies raising prices recently due to inflation around the world, we are pleased to let you know that we have not made changes to our pricing since 2010. We plan to keep the current structure going for as long as possible.

Keep up the great work!

Beoordeeld met 1 van de 5 sterren

Waste of time, money and energy

Lucky there is not a negative symbol for the amount of stars. This service sucks anytime you need help you have to send in an email and wait for these $&@?! in the UK to decide to get back to you and they give you a whole bunch of bullish that makes no sense, their customer service sucks… their tech-support sucks. Their whole system sucks. I’ve never been more frustrated in my entire life than trying to deal with this bullish! There’s no help other than emails back-and-forth. You can’t talk to a live tech-support rep to explain your problem to him so he could talk you through how to get out of it instead, you have to read something that makes no sense at all because it has nothing to do with the question that you asked , they’re lucky I couldn’t leave it with no stars. The one that I HAD to give them is really stretching it don’t waste your money with these people.

17 januari 2023
Review zonder uitnodiging
Logo Citrus 3

Antwoord van Citrus 3

Hi Chris,
I am sorry that we are not a good fit for your online radio project.
As a small family managed tech company, we are unable to provide telephone support and therefore we do not advertise it on our website anywhere.

The support level agreement (SLA) which you agreed to when you signed up included ticket based support with a response guarantee within 24 hours.

I responded to your 1st email within 12 hours and the 2nd within exactly 1 hour. I feel this is a reasonable amount of time for a response given the time zone variances. I was always on standby for further support if you needed me to expand on specific areas of concern.

Tech and pre-sales support often requires careful, focused thought and investigation. Keeping support solely online allows me to better help you troubleshoot your radio station questions in a more efficient manner, as I am able to focus solely on solving your concerns with the fewest number of distractions and interruptions possible. This, in turn, means that your support requests are ultimately resolved faster. 

I have refunded your payment and your service is suspended due to the offensive language used in your direct support tickets recently. As per terms of service, Citrus3 will never tolerate this and we will go to all lengths to protect ourselves. We are human after all.

I wish you all the best with your project in the future.
SD - Team Citrus3

Beoordeeld met 5 van de 5 sterren

Highly recommended thank you James…

Highly recommended thank you James Samantha
5 stars so helpful from start to finish with a full install onto my web radio website

I am an old geezer not very tech savvy .but nothing was to much trouble and sounds are great :)

7 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible

Incredible! Loving using Citrus3!
Thanks to the team for all your help in getting set up with my station.

Everything from the radio webpage, and the mobile apps provided is amazing.

Much love from Paul.

9 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ace radio platform and support

Ace radio platform and support.
Citrus3 stands out from the rest for sure in terms of support. James has been class in helping me get set up.

13 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best support and radio platform

The best support and radio platform. All around a really solid network without hiccups.
Created my radio station and been broadcasting to the world with Citrus3 since the start of the pandemic. Had our apps designed a few weeks ago and had a massive influx of listeners who have found the station via the app store. If you have an online radio and have not created an app for your station I would highly recommend it. Citrus3 supply the apps free and it gives such a boost to listeners. Love the recent feature drops and scheduler.

7 oktober 2022
Review zonder uitnodiging

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