Claritytone Reviews 

My recent purchase of hearing aids was very good impressed with the clarity of the sound just one problem with the app cannot adjust the volume so perhaps you can give me some help on this matter and I'm sure I will get some pleasure from them I would efficiently recommend them to anyone

Everything as planned.

I am delighted with my hearing aids. I can now hear the tv.

It takes a while to get used to inserting the earpieces, and selecting the correct ear tip grommet size.
The hearing aids work very well, allowing me to hear conversations, watching Tv etc, they are however very sensitive and do amplify all other sounds.
Once inserted I can have them in all day, occasionally having to relocate them.
It is a pity they cannot be used for bluetooth phone conversation.( Although they are bluetooth),they are not recognised directly or stored on the phone!
The Forsound app is very slow to pair with the phone and earpieces, but still easier than trying to use the small buttons on the earpieces. The hearing test facility on the app is useful.
One problem I had( discovered after 2 weeks) was the silver plating on the earpiece pick up pads was coming off, discoloured, and intermittently preventing the earpieces from turning off or charging.
I was offered options , but I returned the item to HongKong . After 3 weeks I have been sent a new boxed set, and my postage charges refunded.
I do like the hearing aids they suit me.
While the Email enquiry system is very good, and helpful, I feel they could benefit by having a local UK base to assess faults and anomalies. "I still prefer to speak to a person about any issue, rather than by messaging"
Michael Jeffs.

the hearing aid works well . i can operate it from my phone . the only small thing is it dont stay connected to my phone if you want to change it you got to keep pairing it

Very helpful and personal advice and speedy reply, find the hearing aids very comfy and easy to adjust, just got to persevere

I thought I would give these claritytone hearing aids ago as they seemed value for money especially taking into account you can program them off your phone ect. I tried them out for a couple of weeks but couldn't get along with them, I found them uncomfortable after a couple of hours use and all they seemed to do was amplifier everything and I found them just to loud in noisy environments.
But the main problem is returning the aids, I already knew I would have to ship them back to china and accepted the postage loss but I've now been waiting 4 months for the refund as customs in china are waiting for the company to do something so there just stuck in limbo and all get get told is wait or we can offer you less money as a refund to end it now.
Basically crap product and crap after care. Save you money and buy something else
Update after a reply, my order was #1225 and I ordered through a my work email so I'm guessing that's why you can't find my details and the part about not sending the items back to china at my own expense is clearly a lie. I have multiple emails from your company saying the same thing about when we receive it you'll have a refund or we can give you 70% back to close the matter but the tracking details I've even screen shot and sent to you says that customs are awaiting Declaration by Addressee, so it's out of my hands now. Please contact me back and I'm very willing to go through the time line and multiple emails sent and received. Thanks.

I ordered the Aurex premium and it arrived right on time, these hearing aids are very small and easy to adjust and use. Family and friends are so pleased that I can now include myself in conversations. Streaming music from phone is a great feature that I loved so much!

Very low quality don’t waste your money i have tried to contact them for a refund but they have failed to reply despite emails with details nothing from them finally got a response where they offered 50% reduction and I can keep them no point they would have gone in the bin best place for them. They then offered 70% refund to speed up the process I said no they then refunded my money when they received their goods back but minus £15 but expect me to leave a good review my main point still stand AVOID THEM their advert clearly says 30-day risk-free trial & 100% money-back guarantee this is 100% false

My experience of the product has been top notch and the after sales communication and advice has been first class, Very impressed so far, I have had the aids just about a month now and am really pleased with them

Bob Pritchard

The aids are incredibly cheap, but I found the sound quality too harsh, despite attempts to re-set. I decided to return them, but was given superb customer service support by Sarah and have decided to persevere/retain as back up (I have previously lost aids whilst out walking and it is hugely inconvenient).
Thanks Sarah!

These Minura pro hearing aids are great . Ive had to turn my TV , mobile etc down . Its nice to watch the TV and hear it perfectly without deafening everybody else .
The only problem I had was with the Forsound app , but there was an update the other day and it seems fine now .
I would recommend these .

A brilliant device with V Good app to control tones and volume and off / on.
Service I found was very good, if by e mail reply and not possible to talk to help.
Alas the device did not sit well in my ears (NOT THE FAULT OF THE DEVICE).
Lovely lady dealt with the whole matter.
Would recommend them.

The company dealt with my problem in a sympathetic and timely manner, the person I dealt with was Olivia who was kind and seemed to understand my problem, the whole experience was very good and took a weight from my shoulders.

Can't recommend this company highly enough. Ordered hearing aids because of a long wait with NHS in the middle of the Xmas New Year period. An appointment then came through and I cancelled the order and requested a refund. It was wonderful to have a company that responded immediately. Olivia communicated straight away to say the order was cancelled and the refund actioned. It was in our bank within 48 hours. I would not hesitate to recommend the company to anyone hesitant about ordering on line.

After parting with £204 there was a delay in receiving the product.
The items did not work in the was we expected so asked for our money back.

The tried over a period of some weeks to
delay a refund asking us to keep the item and give a partial refund. I returned the item and in doing so found that I had to send it to Hong Kong costing £20 !
They eventually sent me a refund for £185 still trying to short charge me and after another round of emails i got my money back.
Note that the customer service person was just doing her job- but this company should review their returns policy which although set out in small print is outrageous and outdated and immoral

Great service. Whilst I had some initial issues setting up the hearing aids, after a couple of emails from Sarah these were resolved. If you have difficulties initially contact Sarah and persevere. Good value for money.

Great customer service, Sara was very kind and helped me to resolve the problem.Good quality products, unfortunately not for my earshape. I am happy to confirm that Sara sorted everything.Thank you.

I looked online for some time for in canal hearing aids, and after reading such good reviews about Claritytone, I went ahead with the purchase. The parcel arrived promptly and perfectly packed. I found the hearing aids fitted perfectly and as stated were almost invisible. The sound quality is amazing.

I had a couple of questions and contacted Customer Services. The response was immediate from a lady named Sarah. Her knowledge and professionalism were outstanding which gave me great confidence for the future. It was such a breath of fresh air to deal with such a pleasant and helpful person.

Claritytone are obviously striving for perfection, and so far they have met this goal

First is my communication with Sara professional and caring and very helpful, the product I'm keen to hold on to it for myself very pleased with these hearing aids,and the good service