Visited Grafton Street store Monday the 9th March. Staff were extremely friendly and helpful. 3 of them dealt with me. Erich was very polite and efficient and was doing a good job training a new femal... Toon meer
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Lees wat reviewers zeggen
Ho acquistato un paio di scarpe direttamente dal sito ufficiale di Clarks. Le scarpe sono arrivate con un laccio di riserva mancante. Ho segnalato il problema al servizio clienti, ma non ho mai r... Toon meer
Bedrijf heeft geantwoord
We visited the Mander Centre Shop in Wolverhampton. Very difficult circumstances. The staff were wonderful they helped in every way possible. Found lovely shoes for my partner. Raj and Lizzie were the... Toon meer
We went to the longwell Green branch in Bristol and couldn’t be happier with the service we received from Chloe. She was helpful and informative and we walked out with a new pair of school shoes for m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contactgegevens
RTU 6 Union Square, AB11 5RD, Aberdeen, Aberdeenshire, Verenigd Koninkrijk
- 01224591076
4,1
Goed
60 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nasima
Gave are really good advice on the shoes and helped us get the right sizes
21 maart 2025
Review zonder uitnodiging
Thank you Sara for your kindness…
Thank you Sara for your kindness helping me choosing my shoes at Clark in the mall today
15 februari 2025
Review zonder uitnodiging
Customer service dealt with my missing…
Customer service dealt with my missing shoes and refunded money for the pair I never received and also for the shoes with the creasing inside the shoes which my child didn't wear , as for the Clarks shop in mahon point cork , there very ignorant, I'll never deal with the shop again but will order on line no problem, excellent customer service team online , Linda was the girl I spoke to she was very nice, easy to deal with, stress free , thank you
2 januari 2025
Review zonder uitnodiging
Very impressed by returns process
Shoes weren’t suitable for me but I was really impressed by the returns process. I had ordered online, took the shoes to a store, gave my email address and was refunded within minutes.
10 december 2024
Helpful staff
Went to store today and met Polly in Aberdeen Union square and she was so very helpful. Nothing was too much trouble for her. Got my daughter’s leg measured and went in to get two perfect shoes on the sale price. Thank you very much.
26 december 2024
Review zonder uitnodiging
Went to the local shop had limited stock and sizes
Went to the local shop and they had very limited stock and sizes. Ended up getting a pair from online for my father whereby it very difficult to determine if there are suitable or not
1 december 2024
Antwoord van Clarks - Aberdeen
Hi Scott,
Thank you for taking the time to leave us review following your visit to our Aberdeen store.
If you get the opportunity, we would recommend utilising the 'check availability instore' function on the product page. Once you have entered your postcode, you will be shown results for local stores holding stock of the size required. We would suggest calling the store ahead of visiting to confirm availability.
We are always looking for ways to improve the service we provide to our customers so thank you for your valuable feedback regarding our availability instore. I do hope that the purchase was suitable for your father and that he loves his new shoes - Grace
The assistant was very helpful & knew…
The assistant was very helpful & knew exactly what she was doing
29 november 2024
Always pleased with my purchases
Always pleased with my purchases. Shoes boots and handbags. Quality is of great importance to me andl can always rely on Clarks for that. Any item is easy to return
Well done Clarks My first sandals were Clarks in 1935
Now l am 93. So a lifetime of Clarks shoes. ⁹thank you for comfy feet
22 november 2024
Antwoord van Clarks - Aberdeen
Hi Paolo, thank you for leaving a review.
I am sorry to learn that you have not received your order and we would like to look into this for you. Please use the link below to get in touch:
https://www.clarks.com/en-it/contact-us
Many thanks- Georgia
The product I bought is fantastic and…
The product I bought is fantastic and all friends are asking were I bought it
20 november 2024
I am very grateful to Debora for having…
I am very grateful to Debora for having followed and resolved my case with kindness, professionalism, seriousness and patience… thank you very much Deborah
20 november 2024
Review zonder uitnodiging
The delivery was delivered quick and I…
The delivery was delivered quick and I am
Very happy with my purchase.
10 november 2024
I knew what I wanted before entering…
I knew what I wanted before entering the store.
I’d seen the boots before so knew I liked them . I had a very friendly member of staff assist me.
17 november 2024
Poor service
when i received the shoes i ordered they were too tight
I took them to the shop that did returns and the told me I needed a returns label or a code which was'nt in or on the parcel I am an elderly person and to having to go to the returns shop was a bit of an ordeal 6 bus stops away .I have often bought from Clarks shops and on line i find this occasion very disappointing
31 oktober 2024
Antwoord van Clarks - Aberdeen
Hi Maurteen,
Thank you for taking the time to share your review with us.
I am sorry to read that you were disappointed with our returns process. I will be sure to pass on your feedback to our development team. In hopes that this will contribute to change in the future.
I empathise with any disappointment caused and appreciate your feedback.
Kind regards- Becci
Perfect, Thank you so much Clarks
28 oktober 2024
The products I brought from Clearkes…
The products I brought from Clearkes were not what I expected in terms of quality. The two shoes are fine, but the soles are bad, and I have slipped from them on two occasions because their grip-ability is so poor. Because I have used them both, I cannot return them.
21 oktober 2024
Antwoord van Clarks - Aberdeen
Hi Siraj,
Thank you for sharing your feedback and we're sorry to read of your disappointment with your shoes.
All sole designs are assessed for compound properties (ie. hardness, abrasion, sole substance) and tested against SATRA TM144:2011 slip resistance method in both wet and dry conditions. Clarks, as a business does not proceed to bulk production without a ‘PASS’ against this industry recognised standard for slip resistance.
If you are unhappy with your shoes, we would kindly ask you to visit your nearest Outlet Clarks store along with your order confirmation so a store colleague can assess the products' soles thoroughly.
Our apologies for any disappointment caused. - Deborah
Bonjour ils se sont trompé dans le…
Bonjour ils se sont trompé dans le numéro de commande je ne peux donc pas suivre ma Commande Order 1007434444 je est reçu aucun mail j ai été débité et je ne sait pas où est le colis a évité
31 oktober 2024
Review zonder uitnodiging
Antwoord van Clarks - Aberdeen
Bonjour Keziah,
Merci pour votre avis. Je suis désolée d'apprendre les problèmes que vous avez rencontrés. Pouvez-vous contacter l'équipe de l'UE sur le lien ci-dessous pour obtenir de l'aide :
https://www.clarks.com/fr-be/nous-contacter
Merci beaucoup, Saira.
I recieved some faulty shoes and clarks…
I recieved some faulty shoes and clarks were very quick at resolving the issue and the money was refunded quickly.
24 oktober 2024
Review zonder uitnodiging
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