Just left Clarks in Speke which was super busy, being the last couple of weeks of the school holiday. It was crowded but the shop ran like clockwork and we were served quickly by Reagan, a very patien... Toon meer
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Lees wat reviewers zeggen
I was served today by Jamie in your Speke Liverpool store, he was fantastic with my son gave lots of great advice and my son is happy with his new school shoes. I visit store frequently and always fee... Toon meer
Reagan was absolutely amazing with my 17 month old daughter today. My daughter absolutely hates shoes but Reagan managed to measure her feet and try the shoes on patiently and quickly, at the same... Toon meer
Sara at Clarks in Speke Liverpool was fantastic. My daughter is on the spectrum and was really struggling with the fitting and buying school shoes. Sara was very caring and tried her best to find my d... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contactgegevens
Unit 10A New Mersey Retail Park, L24 8QB, Liverpool, Merseyside, Verenigd Koninkrijk
- 01514276951
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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My experience was great for myself and my partner
My experience was great for myself and partner who both bought a pair of shoes and was given excellent customer service from Sinai A.
She was engaging, gave good advice, suggested another size of shoe might be appropriate.
She was absolutely RIGHT. Both of us left the shop pleased with our purchases and walking back to the car chatting about what a great personalised service we had from Sinai A.
She is a huge asset to this branch, personable, interested in why we were both buying new shoes!
Well done Sinai A and your manager should be hugely proud as you are a great asset to this company.
Visited Speke Retail Park in Liverpool…
Visited Speke Retail Park in Liverpool and was served by Sinai. She was extremely helpful and very pleasant - a credit to herself and the Company.
Thank you Sophie!
We were in the Clarks Shop at the Mersey Retail Park and served by Sophie. She was brilliant, very patient with my daughter who is extremely fussy with shoes to say the least. We must have tried on at least 10 different pairs - various combinations of size and width. Sophie meticulously checked the fitting each time and could offer advice if something didn’t “feel” right. Thank you Sophie!
Helped today by two really nice and…
Helped today by two really nice and welcoming girls. Reagan and (I think) Bella. Thank you!
I was served today by Jamie in your…
I was served today by Jamie in your Speke Liverpool store, he was fantastic with my son gave lots of great advice and my son is happy with his new school shoes. I visit store frequently and always feel welcome staff are very helpful.
Ellie was lovely and very helpful
Thank you to Jamie for all his help…
Thank you to Jamie for all his help today. Found great school shoes. Liverpool Speke
The staff make it
Grace was absolutely fantastic with my little one's first shoe fitting. He wasn't sure at all but she was so great with him and made the whole experience easy.
I came into store in Speke today and…
I came into store in Speke today and was welcomed by a lad name luca. I know he was training as he had a female colleague along side him showing him and asking questions. I was looking to get my 17 month old sons feet measured for his first pair of shoes. Both of them were brilliant. I had to order the shoes for collection. They went out of there way to bring me other shoes out the back for my son hunter to try on for size before I ordered. He walked perfectly in them and was very happy. Both were lovely did ask me also for add ons for name tags and protection spray. Very welcoming and answered all my questions. Good luck luca on the rest of your training you did great.
Amazing support for neurodivergent daughter…
Trying to find shoes for our daughter who has autism. Reagan at Speke store was absolutely amazing, she understood our daughter needs and was so patient and engaging. Although we had no purchase this time we will definitely be going back when my daughter is able to
Grace was absolutely fantastic helped…
Grace was absolutely fantastic helped us with my sons shoes took the time with us and was brilliant with advice. A credit to the store
Visited Clarks store in Speak shopping…
Visited Clarks store in Speak shopping centre and was served by Reagan and Sinai - absolutely top class customer service. First time, I’ve decided to give a review due to quality service received. Keep up the great work.
I have always bought my boys’ school…
I have always bought my boys’ school shoes from Clarks, but I am utterly disappointed with their recent customer service at the Liverpool Speke Shopping Centre store. During a recent visit, I was treated with such rudeness and lack of respect that I was genuinely shocked. The staff showed no appreciation for loyal customers. I even took the time to email Clarks about my experience, hoping for a resolution or at least an acknowledgment, but I never received a response. This lack of professionalism and disregard for customers is unacceptable. Unfortunately, I will have to look elsewhere for my children’s shoes, as I will never buy from Clarks again. Very poor service!

Antwoord van Clarks - Speke
Thankyou to Reagan
Reagan was absolutely amazing with my 17 month old daughter today. My daughter absolutely hates shoes but Reagan managed to measure her feet and try the shoes on patiently and quickly, at the same time she was really playful and fun with my daughter.
My daughter and I had a really nice experience.
Honestly couldn’t fault the store and its staff, second time we have been in the last 6 months, thankyou ❤️
At mersey shopping centre
The girls at the store are very kind and patient
Reagan was so welcoming and helpful…
Reagan was so welcoming and helpful with finding my daughter some shoes, great and easy experience
Lily in the Speke store Liverpool
We were served by Lily in the Speke store Liverpool.
Lily was excellent with our 2 year old son who really didn’t want to get his feet measured. Lily also helped our son pick out the shoes that he wanted and try them one. Fantastic customer service.
Great service for children’s fitting
Took my 2 year old grandson for a fitting. I was very impressed with the service from Reagan at Clarks Speke who patiently made it fun for my grandson.
New Boots
Greeted by Thomas and guided through the process from measurements to purchase. Thanks, for the great service.
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