Cleanster.com Reviews 

I used Cleanster back in May, and while the cleaner that came provided great service, the real issues came weeks later. I sadly found out that Cleanster never paid the cleaner. They charged my card, debited the money, and 30 days past, and the cleaner was obviously upset, and so I paid her directly, and gave her a big tip. She came back to my house, showed me the app on her phone, showed me she reached out several times about the issues, and zero response. She's a working mother, and the cleaning app she signed up for, performed the job for, and did well never paid her. After some Google searching, I found this was sadly the norm for this company. They charge clients, but don't pay out the cleaners. Another case of Fraud in America. It's also very sad because I connected professionally with Derrick, one of the founders. Very nice guy, we had good conversations, and even discussed the possibility of working together professionally. However, after reaching back out to him regarding the issue, as you could assume, nothing but crickets. Zero response. I strongly suggest you do not use this company, unless you want the outcome I wrote about above. To Derrick, be ethical and professional to your cleaners, and your clients. Karma is a real thing, and nobody is exempt from it.

Cleaning pro is the best love work with them got more clients

They don't give you jobs . Its sporadic. They don't pay you. Its more than 2weeks and im still waiting to receive my pay. No response.

I spent $25 on a background check to get one job in a two month time period. One job that paid $80 for 6 hours of work. It took Cleanster a month and many texts and emails asking for my pay for them to send it to my Venmo.

The company is a scam. The owners Derrick & Gloria do not care about their employees. It took threatening with a class action to even be paid.

BEWARE OD THIS COMPANY!

I can't really speak on a positive experience quite yet until I get paid but the reps are pretty nice and helpful. Once I receive my payment I can update the stars. But the client I cleaned for was very nice.

I use them for my business (Gym) and also when I had to move out, they did a deep cleaning move out. Consistently good service for both my gym bathrooms/shower area. Very affordable for weekly cleaning. Would recommend!

Well I learned the lesson the hard way. I did my first cleaning last 23 April and guess what, 27 May now and still never paid? :( Multiple emails but no reply

For other cleaners who needs extra bucks, pls look for alternatives and not this app

Sorry not sorry! Hope someone higher looks into this :( God bless whoever is behind this!!!

Do not respond to support emails and will invoice you repeatedly for cleanings that do not happen. Highly illegal, probable scam.

This company does not pay! They want you to work for free they make twice as moch as you do per job and still a month later you wont be paid! You can call all 4 numbers and no answer and dont even wawte your time on a email because they never respond. Oh and if you happen to get a answer on the phone all they say is how they are getting in contact with the billing department which means nothing 2 weeks later still nothing. Its all a scam

I worked for and completed three cleaning assignments in early November 2025. Each job was completed successfully, and I received highly positive client feedback. In fact, all but one of the clients specifically requested that I return for future cleanings.
Despite fulfilling these assignments to a high standard, as of May 2026 I have still not received payment for my work. The total amount owed, including base pay, boosts, and bonuses that were assigned to these bookings, is approximately $300.
Since completing these jobs, I have made numerous attempts to resolve this matter through every available communication channel, including text messages, emails, in-app messages, and repeated phone calls to every contact number previously used to reach me. None of these efforts have resulted in payment or meaningful communication.
I also retained legal counsel to draft and send a formal demand for payment. While I received no direct response, I have evidence indicating that this demand was received. Specifically, the message was removed from my in-app inbox after being sent, creating the appearance that it had never been submitted. Fortunately, I documented this communication with screenshots before it was deleted.
On one of the few occasions I was able to speak directly with a company representative, I was contacted and asked to accept a same-day cleaning assignment on very short notice. Recognizing this as a potential opportunity to resolve the outstanding payment issue, I agreed only on the condition that I first receive payment for the work I had already completed.
The representative declined, offering several explanations as to why immediate payment was not possible. Based on information from another cleaner who referred me to the platform and experienced a similar issue, I have reason to believe these explanations were inaccurate, as her payment was issued immediately when she raised the same concern.
What was most concerning was being told that if I declined the assignment under these circumstances, I would no longer be offered future bookings through the platform. In effect, I was being threatened with termination for refusing to continue working after never having been paid for prior completed assignments.
This experience has caused significant financial hardship and has had a serious impact on my stability.
I am sharing this account as a warning to anyone considering working for or doing business with Cleanster. My experience raises serious concerns regarding payment practices, communication transparency, and professional treatment of workers. I strongly urge prospective cleaners to proceed with extreme caution.

I won a free cleaning through instagram. I've emailed twice in the last month to claim my free cleaning and have yet to hear back. Very disappointing customer service.

Cleanster is a fraudulent scam that hires cleaners to clean, but don’t pay the cleaners. Cleanster keeps all the money and don’t pay the cleaners for personal gain. Do not clean for this company you will not be paid! Do not hire Cleaners from Cleanster because they do not pay the cleaners. This company needs to be sued and shut down immediately!

I have taken jobs from there before had no issues with Payment. The second time around is horrible. They only almost $400 since March. I normally get paid the same day or next day. Payment now it says it’s in transit. That’s for a bank confirmation cause they can’t pay me through PayPal no more. And when you look on the app says that it’s in transit, I should’ve got it first. It was a Mark 25th, 28th for each one. It was different dates now it’s says it was April 3, April 4, April 6, but still no Payment. None of them Answer. Their phones. Don’t return Text messages. Don’t return emails. They are ripped off horrible but they’re on you like glue. When you take a job for them to make sure that you make their money cause they’ve been paid already. Horrible company to work for you’ll never get paid. So now I am going to court to sue them.

Still cannot get paid. I finally found Ms. Gloria Oppong, the CEO of Cleanster on LinkedIn and guess what, she is no longer able to be reached in LinkedIn. This is after I commented on her posts today informing people of her SCAM COMPANY. Trusting property owners paid her for cleanings performed by CLEANERS SHE DID NOT PAY.

It has been two months and I still haven’t been paid they keep saying they’re going to pay me but they’re opening other locations but not paying their employees smh and the supervisor act like. I’m the problem, they watch you clean houses. It’s so crazy

Honestly, I wouldn’t even give one star. I am so irritated at this site. I’ve been cleaning for 20 years and one they want so many pictures that’s going to take so much time out of your day. I wake up this morning to several jobs that I accepted that I never even seen. I did not accept anything. And their lowball jobs. I’m about to cancel. I haven’t even cleaned my first place. But I would give five star to the sweet lady that answered my phone call because she is the sweetest. Other than the site NO.

Very poor management. They care more about their clients than their cleaners. Its a high turnover rate because they can't keep their cleaners, due to lack of integrity and honesty. They make you go all over to clean. They message you an hour before to do a job. When it takes an hour sometimes more to get to the place. Not to mention they dont pay their cleaners. It is now March 19th and I've been waiting to be paid from February 7th and February 20th resulting in $100. Very unreliable company. Ive already told my friends not to waste their time with this horrible company. Today I got a notification that they opened more locations in other parts of the world for people to recieve their service. Would be nice if you could first get what business you do have under control before opening more locations. There are many cleaners that are still waiting on a payments from a month or more. The companies communication is very poor. They tell you what you they think you want to hear and then dont respond for weeks. I am still waiting to get a response about my payment. I wouldn't waste your time with this company. They do not care about their cleaners.

I signed up with this service as a cleaner after someone mentioned they were a good way to go. I’ve done 2 jobs and haven’t been paid! Then I was told you have to do 100 cleanings before they allow you to change the pay rate. I would NEVER charge such a low amount for cleaning. I opted to complete the 2 jobs I accepted and be done with their service. My next step is legal action bc they have deceptive business practices and I have no intention on letting them slide!

Awful! Do not use them for you clean and do NOT WORK FOR THEM!

Let’s stay a class action settlement!

Mduvall1287gmailcom

At this point I don’t think I would give them a 1 if I had another option. I have done 4 jobs and not been paid for any of them. The first one was 3 months ago. I have spoken to 3 people, emailed 15 times, and even reached out on Linkedin to the CEO. The only reponse is we will follow up on it. Never a reply back. The CEO, Gloria Oppong, responded to my message with Thanks for your feedback. What a racket they have going! Unbelievable! I plan on pursuing this until I have compensation but it may require legal action to do so.