Very helpful customer service! Isaac stayed on the phone with me for nearly an hour trying to fix the issue with my new router, and promptly escalated the issue with another team, until it was re... Toon meer
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Lees wat reviewers zeggen
Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Toon meer
Bedrijf heeft geantwoord
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Toon meer
The staff were polite, but that’s where it ends. My building had an outage, and it took a full four days before anyone bothered to send someone to investigate or fix it. The lack of urgency, communica... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Contactgegevens
Northstar, M4 1LN, Manchester, Verenigd Koninkrijk
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,7
Gemiddeld
330 reviews
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Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fastest setup with no fees
Fastest setup with no fees, most reasonable prices in the area. Excellent broadband, customer service live chat.
13 september 2024
Good experience
12 september 2024
nice experience.
12 september 2024
Review zonder uitnodiging
Average
Initial router didn’t work but WhatsApp chat service good and promptly sent replacement. Internet itself is average & struggles when multiple people work from home on calls
4 september 2024
Antwoord van ClearFibre
Hi Emma, thank you for your feedback and sorry to hear you had trouble with your router. Please do make sure you are connecting to the 5Ghz WiFi network of your new router - it will broadcast two options, you want the one ending 5G to enjoy the best speeds and stability. Hopefully this improves your connection experience but if not, please do reach out to our Support team as before who are happy to help. -Emma, ClearFibre Customer Support
Clearfibre was up and running when I…
Clearfibre was up and running when I moved into my apartment last week. The 4th. September.
3 september 2024
Antwoord van ClearFibre
Hello Sreynik, sorry to hear you are having a problem with the speed of your connection. I can see that we shipped you out a new router yesterday so this should arrive within the next couple of days. Once you receive your new router, please ensure you are connecting to the WiFi networking ending 5Ghz or 5G to receive the fastest speeds. If you still have a problem following installation of the new router, please do give our Support team a call on 0330 229 1838 as we will be able to solve this for you. I hope once your new router is installed and your speed issue is resolved, you may consider updating your review. Many thanks, Emma - ClearFibre Customer Support
PROFESSIONAL EFFICIENCY
The operative who worked on the installation was very efficiently proficient, clean and speedy and Emma was brilliant the following day when I couldn't get some of my programmes. She was patient and so professional to me, an old lady!!!
4 september 2024
There was no installation fee.
There was no installation fee.
Kev the fitter was very nice and friendly and completed job in a very quick fashion. Extremely efficient.
For the price the speed is excellent.
22 augustus 2024
Three of us live in a house and only…
Three of us live in a house and only one of us has access to this wifi
24 augustus 2024
Antwoord van ClearFibre
Hi Yilixiati, we have replied to your message this morning. Only one account is needed per property so all users in the house can use the SSID and Wireless Key to connect. You do not need to make an account for each user. Many thanks, Nathan - ClearFibre Support
Actioned the same day
The engineer arrived within an hour and rectified the issue.
23 augustus 2024
Review zonder uitnodiging
Very bad start with ClearFibre
Just moved a new flat & found that internet is not working as the router (which is supposed to be new) is defective & I waited for 4 days to receive a new one & after internet is working can't send emails as my IP is listed in Spamhaus
9 augustus 2024
Antwoord van ClearFibre
Good Morning, sorry to hear you are having issues. We have replied to your email this morning to get more information. If you can reply to that at your earliest convenience we will get this resolved. Many thanks, Nathan - ClearFibre Support.
EXCUSES EXCUSES EXCUSES
I'll say it again, if you have any options avoid these guys like the plague! I have been trying to get my broadband installed for a month now! A whole month! it's always one excuse or the other last time the engineer forgot a wire and today they have works on their system next week so can't install today. I can assure that next week another excuse would come up, maybe the engineers dog would have died or something. Unfortunately for me, they are the only company able to supply fiber to my flat.
15 augustus 2024
Review zonder uitnodiging
Antwoord van ClearFibre
Hello Dara, I am very sorry that we were unable to connect your home to the ClearFibre network yesterday. We need to complete an urgent upgrade at Crozier House to increase the available capacity before we can add any new customers. This work is planned for next week and then we will be able to offer our services again if you wanted them. I am happy to give you a period of free service to test out the connection before committing. Just drop me an email over to help@clearfibre.uk FAO Emma and I will respond. Apologies once again, Emma - ClearFibre Support
So far its working great for me
So far its working great for me. Best price for the speedy net with the excellent customer service. Have been using it for more than a year now.
8 augustus 2024
Excellent customer service
Customer service was very quick to help with clear instructions. They responded to all of my questions.
I have been with Clearfiber for almost 3 years now, and I had no problems whatsoever.
30 juli 2024
Takes forever to get new router
Takes forever to get new router. I have been 1 week now without wifi
3 augustus 2024
Antwoord van ClearFibre
Good Morning Paige, thank you for taking the time to leave us a review. We shipped out a router on Monday using special delivery following the report of service issues on Saturday. It is currently with the Royal Mail and we have provided tracking information to you. Once it arrives, if you have any issues just get in touch. Many thanks, Nathan - ClearFibre Support
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