Cloud 9 Vets Limited Reviews 

We could not have asked for a more caring and empathetic end for our darling Winnie after 15 years and 7 months of life. Audra, the vet, showed true compassion to both our family and Winnie for which we will be forever grateful.

Cloud 9 were the right choice, from the initial call all the way through until the end they showed professionalism, compassion and trust.

Our 16 year old dog was at ease and the Vet made this traumatic experience into a calm and tranquil send off.

Everything was explained and the gaps in the send off allowed us to be with him during the whole process to provide comfort and reassurance.

Knowing our beautiful boy was able to be with us at home has made an massive difference in how we cope and come to terms with it.

Thank you once again.

Thank you Cloud 9 and your wonderful vet Rares, who was like an angel when he came to help our darling French Bulldog cross the rainbow bridge. Saying goodbye after 12 wonderful years was a heartbreaking experience but I’m so comforted by the beauty and peace that were present in that moment. She was sleeping with me cuddled up on the sofa when the vet arrived and Rares was able to administer the injections where she was, so she remained comfortable and just drifted off. The compassion and care Rares showed was so wonderful and such a comfort to us. I can’t thank him enough for helping our darling girl make her final journey surrounded by love. Cloud 9 arranged cremation for us and we were local enough to be able to take her to the crematorium ourselves. Again, the people at Phoenix were utterly wonderful - full of compassion and care, allowing time to say goodbye, comforting us. I can’t thank them enough.

We had to make the most awful decision we have probably ever done. I honestly would not wish this experience on anyone.
Like most she was our baby girl . Brought joy not only to us but everyone that met our dog.
But the she went downhill fast . Took her to PDSA as our vet would’ve sent her there. Our worst news was told to us all. Cancer of liver. They did well. She perked up for a week.
But as of yesterday the pain she was in was to much. Our vet gave us cloud 9 number as they didn’t do home visits for this.
Andrea came this afternoon, he was kind gentle and re assuring. Talked us through everything. His old pet was same breed and new our pain. ( even same cemetery that we went to today)
I would recommend these vets if it’s home care you need.
We are still in pain of our loss today, but wanted to put this on here as still fell a bit raw. And it’s a sort of a bit of release to help anyone that’s in or going to be in this situation.
Use these vets.

I had to let my 17 year old cat go over the Easter weekend and I can’t thank Filipe enough for the care, kindness and consideration shown. Everything was done at my own pace, everything was explained, the process was peaceful. I am so grateful for the service cloud 9 provide as it allowed me to love and care for my Lola right to the very end.

When our near 14 year old labrador, Rufus started to go down hill rapidly just before Easter, we spent a lot of time ringing and looking for a service that could come out during the holiday weekend. Cloud 9 were the only people that were not off for the break and saved us from having to take Rufus into the vets which we really did not want to do. They handled us and Rufus with great kindness and we have no hesitationin recommending them. David, the vet, was excellent in explaining everything and got a last wag from Rufus, it could not have gone more smoothly and peacefully.

We lost our beautiful Golden Cocker Spaniel Honey Belle on the the 5th April, we had her for 14yrs.. It was such a hard decision, I didn't want to take her to the vets as she got so stressed, I wanted her to be at home with us... Cloud 9 Vets were recommended to use and from the first call which was so hard to collecting Honey's ashes the process was faultless...
The vet was booked for 12 mid day and we spent our time having cuddles with Honey. The vets name was David and I cannot praise him enough. He put us at ease from the time I opened the door and was calm and kind. He told us the process with no time restrictions and made us feel at ease with what was to happen, he was kind to us and Honey. I can't thank David enough for making such a hard and sad situation into a beautiful and peaceful experience. Thank you David, me and my daughters will never forget your kindness x

On the 17th of March my partner and I had to take one of the most painful decision of our entire life.
We had to say good bye for good to our beloved 19 years old gorgeous cat.
From the very outset to the final steps the companion shown and kindness from Sally the Vet and the whole team was utterly superb and we will never forget it.
And few days later we received his ashes in a lovely box his a bit fur, paw print alongside with a lovely candle and card with a beautiful message.
We highly recommend Clould 9 vets.
Once again thank you for taking care of us.
From Stephen and Tiago.

I really wanted my cat to die at home and my regular vet (who doesn't offer a home service) recommended Cloud 9. Cloud 9 was brilliant from start to finish. Setting up the appointment was very easy and the vet who kindly came at short notice on a Sunday (Sonia in South London) was great. She was very kind to our cat and us, explained everything clearly and performed the euthanasia with great care - I don't think our cat suffered any stress at all and she died peacefully lying on our bed at home. Sonia was highly professional and I felt entirely safe entrusting my cat's last minutes to her. It was also a good decision to do it at home. No cat wants to be taken to the vet at the best of times.

You never want this day to come but the compassion and service we received when we made the difficult decision was a little easier knowing Chas was in his own home surrounded by his family, I would highly recommend, from the first phone call to receiving Chas’s ashes back home everyone was very nice and so caring

We recently lost the loveliest funniest happiest member of our family Our dog Jessie. We were devastated to have to make the decision and dreaded the thought of taking Jessie to a vets for this as we have done this with our last 2 dogs and found it very sterile and lacking the dignity that you would want for someone you love so we decided to research our options and made contact with Cloud 9 Vets. They made a terrible situation more loving caring and peaceful for ourselves. We were guided through every moment with kindness and care from the very first phone call to the visit from the vet to the moment Jessie gently passed away. I will always be grateful for the care and kindness of the vet & the staff at Cloud 9 Vets and would recommend to anyone who has to face this awful decision their services.

It’s the day you don’t want to come, but from first call to the visit by Nacho, we felt compassionately and thoughtfully supported. Thank you.

Outstanding service. Danielle who answered the phone was kind and courteous at all times. Hannah the vet, who travelled miles to put our little dog to sleep was so professional, kind and considerate.
They really were wonderful. Thank you both.

I'm so grateful to cloudnine in allowing us to say goodbye to our precious wee Kenzi in her own home. Thank you to Ellie who took my first phonecall and then took charge of all the organising she had to do. She kept in touch throughout and kept us informed. The vet Kim was exceptional. I couldn't have wished for a better person to be there for us. The thoughtfulness gentleness respect dignity and care made Kenzis passing bearable and I would absolutely recommend this service as a gentle alternative to a vets surgery.Thank you cloudnine from the bottom of my heart. Sandra❤️

My cat had sudden onset of terminal illness and on the day I called Cloud 9, I hadn't planned to, but I had to.
Darlene, the first person I spoke to, couldn't have been more compassionate. The vet, Kim, was superb. She was at my home within 3 hours of my call and made the end as peaceful and quick as it could have been.
I also went on reviews that morning, as I tried to find an emergency vet. Well - I couldn't rate Cloud 9 more highly, and I'm extremely grateful for their whole service. They were kind, patient, professional and I wouldn't hesitate to recommend them or use them again.

A very sad day for me but I would like to thank everyone involved, especially Sally who was very patient, kind and understanding. I am comforted knowing my lovely boy was at home when he passed so peacefully and have no hesitation in recommending Cloud 9.

Our old cat Merlin's death, left a massive hole in our lives. We had decided not to have another cat but the piteous cry of a cat sitting in the rain outside can melt the hardest of hearts, and Miss Muffett adopted us within a week. We had over 7 years of love and affection, and at the end decided not to subject her to the pressure of a car trip. On the morning even in her weakened state she tried to jump on my wife's bed and did a final tour of the garden visiting the steps where she often sunned herself. The vet Galina was kind, considerate and we held her as she died.
The structure of Cloud 9 seems a bit fractured as we rarely seemed to correspond with the same person and some only work part time. As the insurance claim was complex This did cause some problems but hopefully it has been resolved.

We would like to thank Cloud9 Vets and Filipe for the kind and compassionate care he gave our beloved Megan,a faithful companion of 12 and a half years,it was a great comfort for us to say goodbye to her on her favourite settee. Mr and Mrs G Chambers

It was the day we had always hoped would never come. Cloud 9 were wonderful and we could not praise them highly enough. We had known that our own vet would not make house calls but had not wanted to change vets so after reading an article from someone who had used their services I kept their phone number. From the initial contact everything was made easier and Ane, the vet was so gentle with our boy. Ben was 15 years and 8 months and he was so peaceful at the end. It was all we had always wished for him and that was thanks to Cloud 9 and Ane. Ane explained everything and was so supportive to us, she was lovely and made the whole experience bearable. Thank you from the bottom of our hearts.

From the first phone call to cloud9 vets and speaking to Jennifer who was very kind and supportive and did everything she could do to help arrange for a vet to visit our beloved cat princess and we also spoke to Ellie who was also very kind and supportive too .we called on a Monday afternoon and had an appointment for Tuesday afternoon .
The vet Vanessa arrived on time and she was very compassionate and a lovely person and our cat princess was treated kindly and loving by Vanessa, princess went so peacefully surrounded by her family and Vanessa was very good towards us afterwards on such a sad occasion.
I would like to thank cloud9 vets for everything to they did for our cat princess .