Cloud 9 Vets Limited Reviews 

We had to say goodbye to Our dear Yorkshire Terrier Ruby.
Cloud 9 vets were so kind, caring and understanding.
Many Thanks to Sally and the team.

Last week my mum had to say goodbye to her 13 year old Akita, I had to make the arrangements on her behalf as she was too upset to be dealing with anything at that time. I cannot thank cloud 9 vet enough for the way they handled everything. Starting with Jennifer on the phone and ending with Natasha the vet visiting the house. We had same day call out. Jennifer was very friendly and helpful and helped us get prepared. Then came Natasha the vet who visited in the evening the same day and she was very compassionate. Our Icey was suffering in soo much pain, Natasha was soo gentle and caring. Considering she was dealing with a family that had deaf family members, she did soo well in explaining the procedure to everyone. It was a sad and heartbreaking time for the family but cloud 9 vets handled it with such care I couldn’t have made a better choice that day.

We used cloud9vets 3 years ago to have our beloved 16 year old Jack russel dog put to sleep. It was such a peaceful calm experience that made it easy to say goodbye.
We then had to use them again last week when our old border terrier couldn’t walk any longer. She had always been so frightened of the vets that it was the easiest decision to use cloud9 again.
The lady vet that came was so lovely and professional, she explained everything to use and we cuddled our old friend until she was asleep and then died peacefully.
Once again it was as lovely experience as possible and calm throughout. Thank you so much 💗💗

I’m so glad Cloud 9 came into our lives at the right moment. My beautiful 5 year old Frenchie – Levi – had gone from being a happy loving playful little dog to having around 20 lumps over his body – cancer that spread within 2-3 weeks (likely spread so fast due to Apoquel tablets – please google the link between these tablets and cancer).

5 days after his diagnosis, I had to put him to sleep as his eyesight went completely, then his balance and ability to stand up. It was absolutely heartbreaking and still is.

I hadn’t thought about the end for my dog, and had made no plans until the day I decided it had to be done. I wasn’t even aware of home euthanasia. I’m so glad I found out about it, and I’m so glad Cloud 9 came up in my search results when I was desperately trying to find someone to come out at short notice so late on a Friday.

I’d been let down by another company who said they were coming out then called at 6pm to say they couldn’t come. I had so few options – Cloud 9 did everything they could to find one of their vets to come over to my house late on a Friday evening. I think they knew how desperate I was at that point.

Sonia came to my house to see Levi off to sleep. He went lying in his favourite place – my bed – with his favourite food. It was just like he went to sleep. Sonia was so compassionate and gentle and kind. I feel like I had the best person in the world come to help us in the worst moment – she was perfect in every way. I’ll remember Sonia for the rest of my life. It was the saddest experience, but she made it – right, just right.

Cloud 9 vets, and Sonia – thank you for being there.

And to the team at Phoenix Pet Cremations who came to collect my boys body after Sonia left – they were just the best. Thank you Cloud 9 for organising that with them for me.

It was all so beautifully done.

My family would like to thank Cloud9 vets for their service on Thursday 5th June when a lovely vet named Suzie came to our home to allow us a peaceful and dignified goodbye to our beloved indoor cat Button. Button had been poorly for some time and as an indoor cat, absolutely hated the vet, so having this service available allowed her to go to sleep for the last time in her own bed and own home. Suzie was amazing - she was so kind, friendly, patient and respectful. She obviously genuinely cares for her patients and their families and we could not have asked for a nicer vet. Button was a challenging patient because she was feisty and so small but Suzie did the absolute best she could for Button and she went incredibly peacefully. It really was the right way for both us and Button, and at exactly the right time, Cloud9 vets made themselves available for us. Also a thank you to Danielle who took the phone call from my mum to book us in. The whole experience, although heartbreaking, was the best we could have hoped for and we would recommend Cloud9 to anyone. When the time comes that we need to let go of any other pets, I would not hesitate to use them again.

When we realised that our nearly 19 year old cat had come to the end of her time, we called Cloud9 and they really couldn't have been more helpful and supportive.

From the first phonecall through to a lovely vet called Susie who came to administer the injection, the whole process was very easy and smooth and helped us to cope with what was a very stressful time.

We will definitely be calling them again when the time is right for our other pets

Superbly well organised, as stress free as possible.
Very kind, calm vet.

At the hardest of times losing our first pet dog Daisy, we were made to feel at ease through the preparation phone calls and then the vet on the day of our loss. It helped us tremendously knowing our dog got the best of attention which was stress free for her. Thank you Kate on the phone and Kim the vet. For your help and compassion. You really made today so much easier than we thought possible x

We were heartbroken to have to put our much loved springer spaniel to sleep recently and chose to do it at home in her happy space. Cloud9 vets were so kind and compassionate from first contact on the phone to the lovely vet Hannah who came to the house. The kind messages and follow up also meant a lot to help us accept what was such a sad time. Thank you Hannah and staff at Cloud9 vets

We have used Cloud9vets twice in the past few years for our beloved Jack Russells who passed away at 15 and 18 respectively. Both times we have been impressed by the compassion, customer care and support.
From the moment you make the dreaded phone call, they treat you with respect and dignity. The communication is clear throughout and once the Vet comes (in our most recent experience it was David from Gloucestershire), they gently talk you through the process and offer you an sympathetic and understanding experience. Our beloved dogs, both passed away, peacefully and calmly, and we couldn't have wished for a smoother journey for them to reach Rainbow Bridge. We also appreciated the thoughtful personalised card that they send out recognising your loss. Would recommend Cloud9vets to anyone who wants the best end of life care for their beloved pets.

When we needed to have our dog put to sleep, we decided to do this at home in his familiar environment. Cloud 9 were incredibly helpful and responsive in organising this. The vet, Susie, was sensitive and considerate throughout, and the whole process was serene. I am really glad that we decided to do this at home and that we chose Cloud 9.

Heartbreaking to make the decision for your dog when you see him struggling with dementia so we contacted Cloud 9 vets, and we are so glad we did, they treated us we such compassion and respect for our Dusty I would highly recommend them, They made a sad day so much easier for us, and I thank them for everything for the phone calls to the vet who came home to us was a lovely kind lady they explained everything to us, thank you

We had to have our dear Tilly put to sleep on the 7th May. From the first phone call, everyone was so kind, Jose the vet that came out to us was so kind and caring and explained the procedure to us beforehand. She passed very peacefully and it was so comforting that it happened in her own surroundings. She was left with us for a while before they came to pick her up from the crematorium. The man that picked her up was also lovely and caring, we had her back with us in a couple of days. The service from everyone involved was brilliant on a very sad occasion. My thanks go to everyone, and i would not hesitate to recommend Cloud 9 vets and the Phoenix Pet Cremations to anyone. Thankyou.

Cloud 9 was definitely the right choice for us! We phoned them on a Sunday evening after making the difficult decision to put our beloved 15 year old Jack Russell Fudge to sleep. They organised everything for us, everyone we dealt with were absolutely wonderful people. I would highly recommend.

We had to put our beautiful dog to sleep after he took a turn for the worse. We telephoned cloud 9 to arrange to have him put to sleep in the surroundings of our family home surrounded by all the people that love him.

The vet from Cloud 9 struck a fantastic balance between professionalism and friendliness and made us feel very at ease.

We were kept fully informed throughout the process and his end was dealt with great dignity.

We had to say goodbye to our dear Jack Russell ’Archie’ on 22 April 2025.
Cloud 9 were absolutely Brilliant.
We were so grateful that it was David that tended to Archie we couldn’t have asked for a nicer person he is truly a lovely compassionate man and we thank him from the bottom of our hearts.
God bless our dear little Archie until we meet again.
Nicola, Steve & Matt xxx

Our beautiful boy Alfred was helped over the Rainbow Bridge by Cloud 9’s vet Natasha. She came to our home where she showed amazing compassion and respect to both Alfred and ourselves. Natasha gave the three of us privacy, peace and time alone to say goodbye. Thank you for making what could have been a clinical impersonal moment deeply personal.

Cloud9 were amazing the whole way through. From the initial phone call to the appointment I can’t fault them. It was the most peaceful process I could have hoped for, and cloud9 made an awful situation so much better. Thank you so much to vet Galina for being so compassionate.

Although a few months have passed. I can’t recommend cloud9vets enough. From initial phone call to return of our girl Cara every member of staff was kind, sympathetic and extremely helpful. Kim (the vet) is such a caring and warm person who helped on such a difficult day. Thanks to all

We could not have asked for a more caring and empathetic end for our darling Winnie after 15 years and 7 months of life. Audra, the vet, showed true compassion to both our family and Winnie for which we will be forever grateful.