CloudKitchens Reviews 

If I could give them ZERO stars I would. I have filed complaints with the California State Attorney General, Florida State Attorney General and the Better Business Bureau. If you’re planning to start your new food business, based on my personal experience, I would recommend that you STAY AWAY from this place!

My experience with Cloud has been absolutely horrible, and the biggest issue is the disconnect between what you are told by the sales team when they are trying to get you through the door and what actually happens once they have your signature and your money. The sales process makes everything sound easy, accommodating, and business-friendly, but once you commit financially, the experience can feel completely different. At that point, you are no longer dealing with the person who sold you the dream—you are dealing with a revolving door of employees, different departments, changing answers, and people who seem far less interested in solving problems than they were in getting the contract signed. That high turnover alone is concerning because it creates a constant cycle of having to explain your business, your agreement, and your problems to somebody new. From a customer’s perspective, it can feel like nobody stays around long enough to take responsibility for what was promised. And that is what makes the sales process so frustrating: when you are trying to build a legitimate business, you are making decisions based on representations made to you before you sign. You trust that the person sitting across from you understands what they are selling and is giving you accurate information. But when those representations suddenly become “misunderstandings” after you have paid thousands of dollars and committed your business to the facility, you are the one left holding the bag. That is not a partnership. That is a sales funnel. Get the business owner excited, get the contract signed, collect the money, and then let the customer figure out how to navigate the problems afterward. For a company selling commercial kitchen space to entrepreneurs, that is especially disturbing because they know their customers are not buying a gym membership or a casual subscription—they are making major business decisions involving equipment, employees, inventory, permits, production, customers, and serious financial commitments. When the information you receive before signing does not match the reality after signing, the consequences can be enormous. And when you start seeing constant staff turnover, inconsistent communication, and a lack of accountability, it becomes very difficult to believe that the customer experience is actually the priority. My experience has left me feeling that Cloud is much better at selling the opportunity than actually supporting the businesses once they are inside the door. If you are considering signing with them, do not rely on the sales pitch. Get EVERYTHING in writing. Verify every representation independently. Ask exactly who is responsible when something goes wrong. Read every fee, restriction, and termination provision. And most importantly, do not assume that because a salesperson tells you something confidently, it will still be true after you hand over your money. I went into this expecting a facility partner. What I experienced was a company where getting you in the door seemed to matter far more than what happened to you once you were there.

This place misrepresents how much food businesses will make in sales then traps them into CRAZY expensive leases that are not even close to the going market rate for kitchen space. I give them less than zero stars. This is a predatory practice.

Scam!!! They will take your deposit and sell your kitchen equipment once they evict you!!! They don’t market for the restaurants, it’s all on you. Their social media marketing sucks! They only cater to the corporate restaurant brands. Their billing is a mess and super unprofessional!! I was overcharged for months and now they are unavailable to discuss. It’s a trap for a small restaurant business and I’ve watched soo many businesses come and lose everything. My location has 5 kitchens open out of 22. That should tell you everything. I could go on and on!! Save your money and your sanity!

Ps. ALL THE GOOD REVIEWS ARE FAKE!!!

Excellent experiences

Exelente locación , limpia y el personal muy atento a la hora de explicar su sistema que demás estar decir es fácil y muy rápido , gracias por su Exelente atención !!!!

Great experience with this location, the place is very clean, and the staffs are very helpful

My experience so far is truly amazing not only due to cloud kitchen
But the great staff that they have
Our restaurant success comes from the people around us specifically two people
Grace and zander!
They help us when we need help and they’re always trying to give us ideas to improve and that’s why our sales are so high.

But in general, I give Clark kitchens a 9.5 out of 10

Communication, cleanliness, security above all in the building, and especially a good work environment.

We have been working together for about 8 months , even if it is not related to them, they help in every issue.Otter systems are very high quality and the staff are very good problem solution oriented.If you have a good manager like me, everything is very easy with cloud kitchen.

Anibal and Daryl took time to explaining viable options to push me forward. I appreciate their education and support.

issues are taken seriously when brought to CK attention

Team members and leadership are extremely helpful, ready to learn and hand what is needed and a great support.

opened up 2 locations with cloudkitchens already in a matter of 6 months! They are great!

The staff is very helpful and informative. They are always happy and positive.

It’s been amazing so far

Nadia has also been the goto person to get things done. She gets things done very quickly and the wait time to gets things done is almost zero. She is very attentive and a very good listener. I would rate her one of your top performers. Being new, I had some many questions and she responds to all of it very patiently and explains it clearly so I can understand

Timely response and the maintenance of facility especially star makes me feel like this is our own place

Manager very attentive and extremely helpful. Always makes herself available to assist at any given moment.