CO2 YOU Reviews 

1.785
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

CO2 YOU has consistently provided me with a first class product at a sensible price and with excellent service. They respond very quickly to email messages and offer flexibility in their CO2 delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve had a great experience with CO2 You. They’re always really responsive and helpful whenever I have any questions about my subscription or deliveries, and everything has been very easy to man... Toon meer

Beoordeeld met 5 van de 5 sterren

It makes a lovely change to find a company that really bother about customer service and have humans answering any problems Lots of companies offer the same product but life can be so better if they... Toon meer

Beoordeeld met 5 van de 5 sterren

Carbon dioxide is part of our experience, every second of our Iives. Yet unlike CO2YOU, we can’t get it into a bottle under pressure. They do the engineering bit really well, with a sleekly reliable p... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

CO2 YOU is the UK’s leading provider of sustainable gas refill solutions for sparkling water systems, supporting both businesses and households. Our Gas Cylinder Refill Programme is designed to seamlessly integrate into your operations, offering reliable deliveries and collection of empty cylinders - making sustainability effortless.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 70% van zijn negatieve reviews beantwoord

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4,8

Alle reviews

(1.785)

374 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Really enjoyed seeing a bicycle powered…

Really enjoyed seeing a bicycle powered delivery van for C02 delivery. Updated to the hour on delivery time. Nice touch and well done

5 augustus 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

We're so excited to hear that our new Bubble Heads driver on our electric delivery bikes have delivered your order Geoffrey! We've recently launched this service to manage customer deliveries ourselves and improve the experience, we hope to be able to expand this service further afield over time too. Great to hear the live tracking worked seamlessly too. Enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

After sodastream failed to dispatch my…

After sodastream failed to dispatch my order after over a week, I found out they were owned by pepsico and have a bad reputation for mistreating palestinian workers. This subscription is very slightly more expensive, but a more ethical choice and the service was quick and the website easier to understand than sodastream's

25 juni 2026
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Antwoord van CO2 YOU

Thank you so much for taking the time to leave a review for us Gordon, and we're really happy to hear that as a company we align with your values too. As a small UK business, we want to continue delivering a superior service and our customer's feedback is so valuable. Enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

Great value for money

Great value for money - I at least feel I am contributing to my health by drinking more water because it is so quick simple and easy to make up a litre of sparkling water. Nice looking kit too. The gas exchange is really helpful to make sure I will always have sparkling water available without lugging gas cylinders everywhere - very cost effective too. I am glad I got this and so would anyone else. Finally I think the customer service has been excellent.

1 augustus 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks you so much for taking the time to leave this review and share your experience with other Elayne, we're really happy to hear that everything's working so well for you. Enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

Superb service

Superb service, great customer support . Fairly priced :)

24 juli 2026
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Antwoord van CO2 YOU

Thanks Stephen! Great to hear your love the CO2 YOU services 🫧

Beoordeeld met 5 van de 5 sterren

The service is fantastic

The service is fantastic, 4 fully charged cylinders arrive 2 days after you order them. I have set up for a scheduled replacement service, if I need to order early it is no hassle and no fee for early order, just gas delivered in 2 days. The service is great value, and customer service is excellent. I would highly recommend using CO2YOU.

3 augustus 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks Tosh! So glad our subscriptions cylinders are working out so well for you 🫧

Beoordeeld met 5 van de 5 sterren

Great company and customer service

Great company, easy to use and the customer service is genuinely exceptional. Real people who are friendly, helpful and reply really quickly. Only thing I would like is a "pay as you go" option so you can return canisters and refill without a subscription (with a bit of a discount compared to the one off price!) but honestly I can't complain at all.

31 juli 2026
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Antwoord van CO2 YOU

Thanks for taking the time to leave us a review Zachary, and we're thrilled to hear how highly you rate our customer service team. We know how much our customers value being able to get onto people directly, so we're glad the service is helpful! Thanks for your feedback on pay as you go too. Enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

So i have to be fair

So i have to be fair, after a rocky start and poor service, I went to Co2 you with an issue today, we have a subscription for screw fit bottles, the soda machine broke and we have replaced it but the bottles are push fit. Customer service were fantastic this time around and have agreed to simply swap the bottles over on Monday to Push fit no issues at all.
So today I am impressed. Lets see if DPD mange to get the delivery right this time. But i have to be honest, much better service today.

31 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Hi Steve, we're so glad our customer service team could help switch your cylinders over to match your new machine. Enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

This is an excellent service

This is an excellent service, ensuring we always have a supply. The collection and delivery service is well managed and communication to delay the next delivery is possible, if needed.
I would thoroughly recommend CO2 YOU.

29 juli 2026
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Antwoord van CO2 YOU

Thanks Sara! It's great to hear you're finding the service super easy and convenient. Enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

Fantastic flexible company

Fantastic flexible company. So easy to deal with and you can even place and modify orders via WhatsApp. If only more businesses were as easy to use as this.

29 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks so much for taking the time to leave us a review Kierin, we're really happy to hear the hassle-free deliveries are working so well for you. Enjoy your bubbles and thanks for being part of our community 🫧

Beoordeeld met 5 van de 5 sterren

Excellent service

Great delivery service, great company.
Such a simple but highly efficient delivery and collection process and excellent customer service!
Highly recommended.

10 juli 2026
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Antwoord van CO2 YOU

Thanks for taking the time to leave us a review Julie, and we're so happy to hear that the hassle-free deliveries and doorstep collections are working seamlessly for you. Enjoy your bubbles 🫧

Beoordeeld met 4 van de 5 sterren

Once I got through to a human being it…

Once I got through to a human being it was great. They need to ditch the Bot, you only get in touch with customer services if you have something different to deal with.

23 april 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Hi Hamish, thanks so much for taking the time to leave a review and we're glad our customer service team could support your query. As you've experienced, we use a combination of human and AI support to make sure we can efficiently support our customers in a timely manner. It sounds like it took a little too long to be escalated to one of our in-house team with your query, and that's something we can improve on going forward - so thank you for sharing this feedback. Enjoy your bubbles! 🫧

Beoordeeld met 5 van de 5 sterren

Excellent customer service and product

Excellent customer service, great product, far better than any rival products. Happy to recommend.

6 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks so much for taking the time to leave a review, and we're so happy to hear our hassle-free deliveries are working seamlessly for you. Enjoy your bubbles!

Beoordeeld met 5 van de 5 sterren

Great customer experience

Whilst looking for a more sustainable solution for renewable CO2 cylinders we were recommended to try CO2 You. It was great to their website that provided options that met our need for cylinders to be ordered as required, and that the cylinders could be reused rather than sent to recycling centres. It was also wonderful to find out that their delivery method was also sustainable. Our delivery arrived on time and we were assisted in also being able to arrange the collection of our empty cylinders that were previously difficult to recycle.

9 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks for taking the time to leave us a review Phillip, and we're so happy to hear that our sustainability principles stand out to you. This has been foundational to how we've built the business, but we know it's important to our customers that sustainability isn't at the compromise of convenience. Thanks for being part of our Bubble Head community!

Beoordeeld met 5 van de 5 sterren

Always deliver on time, low cost and with a smile

CO2 YOU is a great business. So much cheaper than "you know who". Customer service is second to none and any questions they are always quick to respond. If you are looking for low cost fizz than this is the way to go. I am never disappointed by their service, they always deliver on time and with a smile. I wish more businesses had your model. Thanks

22 juli 2026
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Antwoord van CO2 YOU

Wow thanks Debbie! We're thrilled to hear this, and it's great to know our hassle-free deliveries are working so well for you. Thank you for taking the time to leave us a review, and enjoy your bubbles!

Beoordeeld met 5 van de 5 sterren

Just started using them

Just started using them, has my second delivery all good excellent service so far.

22 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks for taking the time to review us Ian, and it's great to hear the doorstep deliveries and collections are working seamlessly for you. Our customer service team are just an email away if you need any support at any point. Enjoy your bubbles!

Beoordeeld met 5 van de 5 sterren

Excellence personified

Excellence personified. Able to re-arrange delivery day with no issues. Ease of exchange. Knowledgeable delivery driver.

2 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Thanks for taking the time to leave us a review Abigael, we're very happy to hear your delivery was hassle-free and straightforward. Enjoy your bubbles!

Beoordeeld met 1 van de 5 sterren

Gaslighting instead of customer service

Edited after response - they’re glad I had to end my holiday sooner to get home in time to get the gas I asked not to be dispatched until 2 days later. I’ve found a cheaper no subscription service that lets me control when I get my gas replacements, so as soon as I’ve worked through this gas, I’m cancelling.

After an initial issue with the delivery guy unpacking the bottles prior to delivery, I have been happy with the convenience of the deliveries until this time. The system is that you get a WhatsApp message to ask if the dispatch date is suitable (initially I assumed this was the day I would get the bottles, however, they have always arrived between 1 and 3 days later. If you click yes, that’s the job done - you get an email to let you know the bottles will be on the way on the specific date. This time, however, the date didn’t work for me as I was going to be on holiday. I clicked no, expecting to be offered an alternative, however I had to log into my account to change the date. I did so. I then got an email saying the bottles would be on the way on the original date. I wrote an email to the company and explained the problem but was told that it would be OK, I would receive the bottles on the day I’d selected. I was slightly (rightly) concerned, but figured they knew what they were doing. I then got an email on the morning after the ‘it’s on the way’ date saying the switch would happen that day. Luckily the last leg of the holiday was close enough for us to get home in time.

I wrote to complain about the mess and was first told it was the delivery company who were in error, and most recently the company are blaming me because in the midst of my holiday I used the word delivery instead of dispatch. The fact that I explained the process seems irrelevant. It seems they specialise in gaslighting as well as selling gas.

17 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Hi Jo, thank you for taking the time to share this feedback and we're sorry to hear this has been the experience. This isn't up to scratch on our part, and it isn't the service we want anyone to have. We're going to use this feedback to review our steps and ensure you (or other customers) don't experience this in the future. Hassle-free deliveries and collections from your doorstep are our core principle at CO2 YOU, so getting this right every time is imperative. We're relieved to hear that you were back in time to receive your delivery, and we hope you enjoy your bubbles 🫧

Beoordeeld met 5 van de 5 sterren

Really good customer service

Really good customer service - helpful and knowledgeable.

6 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Hi Cordelia, thank you so much for taking the time to leave us a review and sharing your experience. We're thrilled to hear our customer service team were supportive. Enjoy your bubbles!

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, reliable and flexible delivery of a good product. No complaints at all. Thanks.

13 juli 2026
Review zonder uitnodiging
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Antwoord van CO2 YOU

Great to hear Emma! We're glad the hassle-free deliveries and our customer service support are working perfectly for you 🫧

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