Colby & Conrad Reviews 56

This review is for owners who are considering using Colby & Conrad as a property management service. The promised completely unrealistic revenue, but we decided to give them a chance because we trusted their boutique/luxury experience model. However, they frequently booked our 3 bedrooms home in LA for $100/per night, we incurred lots of damages due poor guest quality, and they would drain our revenue with bogus surprise service service charges. Over the several months we were with them we never once covered our mortgage, let alone made a profit. We switched to a new company and the difference is night and day. Beware and please do not use Colby & Conrad. I hate to use the word scam, but I truly feel scammed by them, or they are just completely incompetent. Either way, avoid at all costs.

It was a pleasure booking my stay with colby and conrad. They were easy to reach and were very helpful with any issues (btw, there were very little and typically minor) that came up during the stay. I will definitely be using their services in the future. Overall, they were excellent.

It was ad advertised on Air BNB. A beautiful, private getaway. The pool and jacuzzi were incredible. So much quiet time in nature. Neat little tiny home, canyon living style.

Easy checkin, easy and fast solving issues on site, easy checkout

I was charged twice for the accommodations and still have no resolution between Colby and Conrad and the credit card company . The check in was smooth, place was nice, but something is wrong with billing system.

Everyone I have dealt with is a professional and very personable. It has been a positive experience for me.

Excellent service.
Handles all aspects of short term rentals.
Monitors property with cameras and sound monitors for excessive noise and smoke and CO detector battery life.
He makes short term rentals easy for the owners.

AVOID COLBY & CONRAD AT ALL COSTS – They are a complete disaster and will rob you blind while destroying your brand-new property.
As a homeowner, I foolishly handed over my nearly new (only 6 months old) house to Colby & Conrad for short-term rental management, lured by their slick promises of $7,000–$10,000 in monthly profit. What a total scam. They delivered a pathetic $1,250 for the first month and a laughable $270 for the second—barely enough to cover a utility bill—before the money dried up completely. They pocketed everything else while feeding me endless excuses.
My property has zero landscaping—no sprinklers, no grass, no plants, nothing growing at all—yet these crooks slapped me with $1,200 per month for “gardening services” and an extra $500 per month for “pest control.” A brand-new build with zero pests, and I explicitly told them I didn’t want or need pest control. They ignored me and kept charging anyway.
When I demanded proof—actual invoices showing they paid a real gardener or exterminator—they went radio silent. To this day, zero response, zero receipts, zero accountability. It’s blatant fraud: charging for phantom services and pocketing the cash.
Communication is nonexistent. No phone number. No real human in charge. Every email gets a lazy, 5-day-delayed, AI-generated generic reply that answers nothing. They’ll sweet-talk you with whatever lies it takes to get your keys (“We’ll maximize your profits! Easy money!”), then bleed you dry with bogus fees for “gardening,” “pest control,” “deep cleaning,” and who knows what else. They take every cent they can squeeze out and leave you with crumbs.
When I finally fought to get my house back, it was trashed. The entire place reeked of heavy smoke (like someone chain-smoked indoors for months), walls filthy and damaged enough to need a full repaint—on a house that’s barely broken in. They clearly let irresponsible guests run wild with zero oversight or care.
This company is predatory. They prey on trusting homeowners, make impossible promises, hide behind no-phone/email-only walls, charge for fake services, provide no transparency, and return your property worse than they found it. Do NOT give them your keys. Do NOT trust a word they say. They are not a legitimate property management company—they’re a nightmare you’ll regret for years. Save yourself the headache, money, and property damage: run the other way and find anyone else. Or better yet, manage it yourself.

Owner came in one hour into my family’s stay and threatened us and cussed at us to leave. Place was not cleaned and driveway and taped off and back door was open when we arrived.

Awesome property! Excellent communication with host.

Good expirience. Checking in and out process quick and easy. Quick response of the host. Place in very good conditions, just as advertised.

A great holiday location. Everything was absolutely on point.

they were very helpful and responsive. the property was clean, spacious, comfortable and thoughtfully appointed

Great, quiet location at end of street. Love my shaded parking spot. Thankful for taking me with 2 dogs. Love the general location relative to downtown Topanga. Nice people at C&C...
Fenced yard not easiest thing to find. Good a/c...

Nice and clean

Great place - the view of the backyard is amazing, the little house has everything you need. Such a uniques place!

Love the location and the cottage. Bedding was quite nice. Was sad the yard wasn’t fenced. Having to leash to potty was a bummer. But the neighborhood is quiet and the deck in the sun was great.

We loved our stay! All 4 rooms had plenty of space, a nice set-up and a comfy bed! The big table in the dining room is great for large groups! The kitchen was well stocked, everything one could need. The home was in an excellent location, very clean, and the hosts had great communication! I will definitely be booking with them again.

Really nice house. There was an issue with the TV and a lack of guidance on the operation of the lights and other appliances.

It was an incredible stay and created many memories! Absolutely would recommend staying here!