ColoGuard Reviews 

I would give this a -10 if I could. This service is EXTREMELY expensive. I regular fecal test should cost about $40, maybe less. I got a bill for $681.00 for a simple regular basic test!! What?

Don't waste your time and money, just makes you worry with all the false positives

Paid for a kit online for$599, it never came so I called a week later to find out where my kit was and they wanted to charge me $700 at that point saying it was only $599 if I paid online. Which I did. Then an hour later got an AI call that was annoying as Hell! Not cool at all. Always thought they were more professional then that.

Cologuard has the worst customer service. I called to cancel an order because my provider didn't include the full address. The person who was chatted with me was rude, she didn't change the address and didn't cancel the order. My provider requested to cancel the order and they sent notification that box is ready for UPS pick up. This company is the worst.

Cologuard Experience – My Honest Review

My experience with Cologuard was disappointing.

After receiving the test kit, I waited a couple of weeks before completing it. During that time, I received multiple emails, phone calls, and even mailed letters reminding me to send the kit back. The volume felt excessive and more like a pressure campaign than patient support.

Even after I returned the kit and received confirmation that it had been delivered, I received a follow-up call asking whether I had sent it. That added to the sense of disorganization and high-pressure communication.

When my results were available, I received an email directing me to a portal. The results page simply stated:

“Value: Positive”
“Normal: Negative”

Followed by a brief instruction recommending a colonoscopy.

There was no context, no explanation of what a positive result statistically means, and no clarification that false positives are not uncommon with this type of screening. The presentation was minimal and impersonal.

Several weeks later, I received a registered letter reiterating the result. By that point, I had already undergone a colonoscopy — which was completely normal.

The positive result caused significant stress and led me to spend days researching the test’s accuracy and false positive rates. In hindsight, I would have preferred to skip the stool test entirely and proceed directly to colonoscopy.

While screening has value, I believe patients deserve clearer communication about:

the likelihood of false positives

what “positive” actually means

and what to expect next

For me, the experience felt more transactional than supportive.

Just terrible, signed up for plus but got basic, many calls to incompetent untrained staff placing me on hold for 40 minutes to speak to a @ team leader “ still without answers.
A really bad company.

A lot of paper & plastic for this "expensive" test. Could have been done in a DR office much easier. Guessing Cologuard has a group of lobbyist that got the insurance companies to push this.

No disclosure to me by Cologuard of the cost of the test or its unreliability when I agreed to do it after my doctor prescribed it. After being blitzes with texts from Cologuard saying I had to complete it, I completed it. I immediately thought better of it after reading about its false positives and called the Cologuard customer service line. First two calls went to what appeared to be an offshore center. Third was answered by a rep with good English and aggressive attitude who said my doctor could try to cancel the test but it might not be possible.

Cologuard gave me a false positive for cancer. I went ahead and did the Colonoscopy which was completely negative. 2 days later I start bleeding internally - had to be hospitalized - and now have over $3500 in bills all because of their inaccurate test! I NEVER would have had the Colonoscopy if the test had been correctly identified as negative.

I am still waiting for my results 2 1/2 weeks after they received my sample. They said 8-10 days and have not provided any updates or estimates of how much longer it will take. Super frustrating.

Worst company ever. Stars results in 8-10 days after they receive the kit. I have waited about 20 days and still no results. Customer support no help as they only give pre scripted answers of “we assure you it is being worked on” even though no proof they didn’t lose it. After double the max time enough is enough. Do not get this unless you don't care if you will ever get results.

A compliance tool. The purpose of this test is to convince a patient to have a colonoscopy. It has a false error rate that is high. Then you will be scared and have a colonoscopy. Better to have a FOB TIA at a local lab. It’s much Cheaper or better to just have a colonoscopy.

Best thing is to bleed this beast. If they send you one don’t open and write return to sender. This way they have to pay to have it sent back.

My doc office offered cologuard. They did not tell me I would be hounded with calls. I was sent a box during the pandemic. It was sent to a hardwear store for pick up. I don’t have a car. Then I learned that anything can give a false positive and cologuard not my doctor will require a colonoscopy. This is billed as a compliance tool to convince patients to have a colonoscopy.

Now they keep contacting me and my friend for cologuard the doctors office wants to do colonoscopies again, and wrote us not to do cologuard but cologuard keeps calling because they have all the doctors info. They wrote us a letter not to do them.

Anything can cause a false positive. UTI, menstrual bleeding, hemorrhoids.

Do not do this test. Their customer service is the worst. If their service is so bad I would never trust their results. Twice before a kit was shipped out to me I called them and told them to cancel the shipment and the customer service rep indicated that the order is cancelled. Then surprise today I get an email from them giving me the UPS shipping tracking number! I called and expressed my frustration at their service. Those reps cant even speak good English and that too with a very heavy accent. Avoid this Company at all costs. Refuse to do this test even if your Dr. ask you to do it. You might as well do a CT Colonography (does not need anesthesia) or Colonoscopy (needs anesthesia) which are far more accurate.

I chose to use that company and they sent back positive results for colon cancer. It took 2 1/2 weeks. They actually have the real procedure. Your results were positive for cancer, which was bullshit and my visit was very positive. You created several weeks of anxiety and I think that sucks. My doctor actually said don’t believe the results. That says something about your company. I’m not trying to be harsh, but you scared the living shit out of me. I’d like somebody to reach out and apologize, but I assume no one will.

This test is ridiculous. False positive and negatives may occur. Lmao. For sure. They have doctors in their pockets I'm sure saying...no matter what the results...you can still get the money. I had 2 positive results before I had a colonoscopy...guess what...nothing. Wow...that's surprising. What a waste of time. If you want a colonoscopy...go for it...bit don't rely on this BS of a company.

Immediately after receiving the kit, they will begin calling, texting and sending emails and leaving voice messages. I don't need freaking cologard to remind me of anything. They are intrusive and after you complete the stupid thing, then you are faced with having to take it somewhere because the return label is for ups, not the uses. I don't have a ups box in my yard, so screw you cologard because you are a pain in the backside, and your results are flimsy at best with false positives that cause unnecessary follow up procedures. Sorry about being an ass, but cologard pissed me off.

My brothers wife took a cologuard test recently and it came back positive. She scheduled a Colonoscopy which was negative. Now I question my results. Also, I was suppose to get a $25.00 gift card for turning my test in to Cologuard by a certain date. I called Cologuard 4 times that the gift card never materialized. I have a feeling the company is a scam!

3 years ago service was great when u could actually talk to someone now there using a i And the service stinks box has been out there for two days for pick up wouldn’t recommend them anymore

Scam. Detects a problem where there is none. Get a colonoscopy and be done with it. That's the only accurate test.

The very worst customer service there could possibly be. There is no prompt for an operator. I had to call back three times in order to get one and press different prompts. A few weeks before I got the kit I had to call them - it took them until the evening to return a call I placed in the morning. The zip slide bag was broken when I went to prep the sample for shipping this morning. There was nothing that I could find stating what to do if this happened. It should have been included in the instructions. I called them this morning - still haven't heard from them - fortunately the online chat said I could tape the bag. This process is unpleasant and stressful as it is - and one would think that great customer service is key to its success.