Comparetheparking Reviews 

Extremely concerning experience – avoid this service

I booked Prime Meet & Greet parking (Booking Ref: CTP-332XXX) expecting a professional front-of-terminal service. What I experienced instead was chaotic, unprofessional, and extremely concerning.

After landing I repeatedly called their office and received no answer. When I finally got through, I was told to wait at Zone D, but the driver never called to confirm arrival. Eventually I was forced to walk to Orange Car Park to collect my vehicle — despite paying extra for terminal drop-off.

During this process several staff members contacted me and the communication was rude and dismissive. One staff member even hung up on me mid-conversation.

The staff I was contacted by included:
• Bilal – +44 7877 926685
• MSZ – +44 7787 856292
• Azhar – +44 7943 443283

Customer service operators introduced themselves as “Jessica” (+44 117 990 4018) and a manager calling himself “Max William”, which appeared to be aliases.

The most serious issue concerns how my vehicle was handled while in their custody.
The car was returned with less fuel, increased mileage, and clear evidence it had been driven to locations unrelated to parking. I have dashcam recordings, audio recordings, and GPS tracking logs showing the vehicle being driven elsewhere and an attempt to interfere with the camera.

One location the car was driven to was:
51.882758, 0.258953 (6 Coopers Villas, Coopers End Rd, Takeley, Bishop's Stortford CM22 6PT)

The vehicle also appears to have been stored in what looked like an unsafe parking area resembling a construction site around:

51.911595, 0.218962 (Known as New Farm Parking…) 


When the vehicle was returned it was dirty, muddy, and the left wing had been damaged.
After researching further, I noticed many similar experiences reported by other customers on

It is also concerning that the website does not clearly display legally registered company information, which raises questions about accountability. The company name provided through the booking process appears to be SC Parking Limited (Company No. 15892056) with the listed director Aurangzaib Akbar Cheema.

I originally booked through a broker called ComparetheParking.co.uk, who then allocated the parking contract to this operator.

Based on my experience and the pattern of similar reports online, I would strongly advise anyone considering airport meet-and-greet parking services like this to do thorough research before handing over their vehicle.
Situations like this raise serious concerns about whether the service provided meets the standards expected under the Consumer Rights Act 2015.

I hope sharing this experience helps others make an informed decision before using similar services.

The pricing draws you in, but I will never use again. First off read their terms and conditions, secondly try and work out who is responsible for the safe keeping of your car whilst you are away. On our confirmation 2 companies are mentioned - Super Park and Ride and Super Parking Ltd. On arrival back at T3 Heathrow we were given the run-around on when the car would be with us. Second phone call chasing them 'your car has a slow puncture' we're looking at that now'. Complete lie, been back almost 3 weeks now and no signs of a slow puncture. Car delivered just under 3 hours after first call. It had 20 miles more on the clock from dropped off, yet the distance from where stored to T3 is 10 miles. Finally I doubt the mini-bus that took us the the terminal was roadworthy.

DO NOT EVER USE THIS COMPANY .. paid for meet and greet. Followed all the guidelines when landing to contact them immediately to allow time for my car to get to the car park. What a waste of time. 2 hours after landing our car was eventually delivered. The MOST shambolic company that we’ve ever used. Even one star ⭐ is way too much for this most appalling company. And it wasn’t just us waiting. Every couple / family were completely let down by the most appalling company

I will never ever use this site again.
Do not use it. The company it recommended us to use for Bristol airport was shockingly appalling. Ive informed them but in short late for drop off and over an hour late for return of vehicle. My car was used for other purposes whilst with this,'meet and greet' company. We were with other car owners who were exploding re: missing flights etc. We've used other 'meet and greet' companies at Bristol regularly. We would never use the company coming up top of the Comparing Parking website ever again. It was a shockingly appalling service. It is called Stansted parking. DO NOT use this company or the Compare Parking site.
I ave the exact details my concerns in my complaint to the parking company.
Terence Channell

Complete shite , total shite , was left abandoned at airport for 4 hrs then told my car was in carpark and good luck finding it , how this company is allowed to run like this i dont know , absolutely shower of shite !

Do not even put your information in the website. They watched you as you type. The second I put my phone number in I was called by 2 different people. Now I have emails. I didn’t even confirm my information. This is highly unusual and unethical. Thankfully I stopped before I put my credit card in.

Complete cowboys. Do not use this company. We had to wait 30mins for collection of our car. On return after an hour of lying indicating the car was going to arrive at teminal 3, they admitted they had lost our car. We had to find our car. This was the second car lost that day. The management are lairs and are rude. The staff are embarrassed by the poor service.

Dreadful. Just got off late flight. Work tomorrow. 45mins after calling they still can’t find my car. Avoid like the plague. Just not worth it.

This company is a scam and should be investigated. After leaving the car with them, I received a fine of £160 as they had parked illegally in a residential area. They just ignore my emails when asking them to pay. The London Borough of Hounslow should investigate this company and we will be taking action given all these other review.

We used compare the parking to book what was sold as a meet and greet service by provider ‘SAT Meet and Greet’. A premium is paid for this service but we decided to take it due to a long onward drive after our flight. The reality was that we waited over an hour for our car - we would have been much quicker using cheaper airport shuttle services. When I queried calmly and politely what has caused the delay I was told ‘just leave’ - they were not interested in apologising or explaining. Having now read other reviews I can see this was not unusual and is simply how they do business. Compare the Parking claims no responsibility for providers like SAT however their website promises ‘fast, convenient and low cost’. The booking agency service which Compare the Parking provides clearly does not achieve this.

We booked ParkLane meet and greet through Compare the parking. Booking was easy and a smooth drop off. However, the pickup was the worst we have ever experienced. We followed the documented process and were told to wait in the terminal building (Heathrow) for 45 to 50 mins until we got a call that the car was on its way. 45 mins arrived, so I called the number several times, no answer (leave a message). Then we get a call after 1 hour to say the driver is waiting with the car at the car park. We rushed up, no driver but car left with the keys and ticket.....anyone could have taken the car! Rubbish was also found in the car, but thankfully no damage. Summary - DO NOT USE them.

Disgraceful! booking a Car park provider through this website for Gatwick north terminal we get a link with NO NAME of the company providing us the service just a personal mobile phone number. They arrived a hour and a half later after our arrival call. They tell us to park on level 5 but it was full. then level 4…. That was full, no allocated bays just going in circles until a space became available and just hand over the key, making us late….fast forward 7 days was the return from hell. they arrived 45 minutes late handed us the key and left immediately. Both our driver and passenger seat were rearranged and my air bag light was lite on the dash which we found very odd. We drove half way out the car park and our CAR BREAKS DOWN! does not start! We had to push it through the barrier to avoid extra airport charges waiting on the side of Gatwick barriers with two young children. Airport security and police nearby kindly supporting us trying to get the car started but failed. 6 hours waiting for RAC recovery with no luck of starting it. another 7 hours waiting for a recovery truck. The parking provider said they are not liable for the car! Yet it was in perfect condition prior. why had the car been tampered with in the first place! I am now left with no form of transportation for my family and hugely out of pocket towing my car out of Gatwick airport with no one to hold accountable. Compare the parking will say it’s nothing to do with them but it is! they are letting these COWBOYS Run dodgy businesses through them!!

Awful. AVOID AT ALL COSTS. The service we received was wholly unacceptable and fell far below any reasonable standard of professionalism or customer care. We were scammed out of money, lied to and thought we might never see our car again.

AVOID Compare The Airport Parking / Just Park & Ride Stansted at all costs – outright deceptive pricing and shameless refusal to refund!
I was completely misled and ripped off by this company. Their website advertised the parking at £52.99 as the total price – that’s exactly what was displayed and charged during the entire booking process. Nowhere was it made clear that there were mandatory extra charges of £10 for drop-off and another £10 for pick-up tacked on afterwards. These weren’t optional extras; they were compulsory fees that should have been fully included and transparently shown in the headline price before I paid a penny.
This is classic bait-and-switch tactics and a blatant breach of UK consumer law. Under the Consumer Rights Act and Consumer Protection from Unfair Trading Regulations, businesses must present the total, all-inclusive price upfront – no hidden mandatory fees revealed only after you’ve handed over your money. I spotted the issue within 5 minutes of booking, contacted them immediately, and was explicitly assured over the phone that they would cancel and issue a full refund without any hassle.
They lied.
Despite that verbal promise, they then flatly refused to refund, hiding behind their so-called “non-refundable” policy. A dodgy small-print clause does not override your legal obligation to display accurate, all-in pricing at the point of sale. You cannot trap customers into a non-refundable booking through misleading information and then claim the policy protects you – that’s not how consumer protection works.
This is unacceptable, dishonest business practice. I’ve had no choice but to escalate by opening a formal dispute with my bank (under Section 75 where applicable or chargeback) and reporting them directly to Trading Standards for investigation into misleading pricing and failure to honour their own refund promise.
Do not book with Compare The Airport Parking or their Just Park & Ride Stansted service. They use deceptive tactics to inflate the real cost by 38% after you’ve committed, then refuse reasonable refund requests when caught out. Check every single detail, screenshot everything during booking, and be prepared for post-purchase surprises and stonewalling customer service.
This company does not deserve your money. Steer well clear and use a more transparent, reputable provider instead. Disgraceful way to treat customers.
Feel free to copy-paste or tweak any parts. This version hits harder on the deception, legal angle, and warning to others while staying factual. Good luck with your dispute – many people win these when the pricing wasn’t transparent.

Probably needed to call sooner as we waited 30 minutes for car to arrive, although due to some parking bays being closed, it did not help with vehicles unable to find parking spaces which caused delays. All in all it went ok.

Do not use this company. They have fake stars/reviews on the companies that they are using. I booked Heathrow meet and greet still waiting 1hr and 10 minutes for our car. The company we used from their site was park lane and it said 4.7 star review. Looked online they have 1 star.. I will be taking this further-biggest con and so unfair that we have paid money and waiting in the freezing cold.
DO NOT USE
Update after 3 hrs we got a taxi to the car ourself at our own expense as we’re sick of waiting!

DO NOT BOOK!!!! Liars and scammers! Wrong airport parking changes on booking. Meet & Greet service claim to deliver the car in 25-35 mins, but was told 40mins after 40minuted was told another 30minutes. Absolutely scam! AVOIR AVOID AVOID

We've just arrived back to LHR after a long flight from Las Vegas to find that our car was FILTHY and literally COVERED IN BIRD POO?!! We also followed the instructions in which they set out to pick up your car and waited for over half an hour?! Luckily, we owed them £20 for an additional day's parking and had withdrawn it ready to hand over to the driver but when I saw the state of our car, I will be using it for a car wash instead!! The guy on the phone said that he'd take it out of the drivers wages so that just goes to show what a 'tin pot' set up this company really is!! There was also not a hint of an apology?! If the bird poo marks the paintwork then we'll be taking it further!! Don't make the same mistake we did and AVOID AT ALL COSTS or else your car will be ragged through what appeared to be a field and parked under a tree for the durationof your stay!! Luckily I took photos of the car when we handed it over and also when we collected it.

PARKING SPOT M&G ARE CRIMINALS AND COMPARE THE PARKING ARE COMPLICIT! AVOID!
They clocked over 100 miles on my car. Charged me for entry in and out of the car park- Even though it specifies all charges are included on compare the parking. They scuffed my right bumper. And were 1 hour late to pick me up after a long flight. Leaving me and my young family freezing cold in the car park enduring minus 1 temperatures after being repeatedly told the driver was 10 minutes away.
The owner of Parking spot M & G Mohammed Hussain is clearly a repeat offender having read other reviews and is being reported to trading standards.
When trying to raise a complaint they were rude and would not acknowledge the complaint. Stating it was not their department.
Do not use Compare the parking. If they are letting criminals like this run riot with your time and possessions they are not fit to offer any such comparison sight and thus cannot be trusted to supply a genuine service.

I wished i had read the reviews before using this company, please do yourself a favour do not use! I am very surprised that Heathrow allow this company to continue to "s××× on people" like they are doing. It took them two hours to deliver our car to us after calling them to confirm arrival. They originaly said 30 minutes, then 40 minutes later 10 minutes then 15 minutes later 20! We called them and asked for an address to get a cab to the car but they wouldn't, we were worried something had happened to it, they stopped answering our calls a couple of times. We asked the other parking companies in the car park and they said that they were well known for it and to keep phoning. The knock on effect to our day was tremendous, the idea of this service is spead and convenience? It is cheaper and quicker just to park and ride. Maybe the company should change thier name to: we really don't care who takes your car and whether they provide a service or not but we will take your money for it! just read our customer feedback on trustpilot to get an idea or google us if your not quite sure?