Sapphireparking Reviews 

Booked Sapphire Meet & Greet at Gatwick South Terminal. On drop-off, the driver told me I couldn't pay the airport levy myself at the ticket machine as instructed in the booking confirmation - he said he wouldn't be able to take the car unless I paid him directly through his own card machine instead. Trusting he was a genuine representative of the company, I paid him £10. It was only afterwards, walking past the actual ticket machine, that I realised the correct charge is £8 and I'd been scammed out of £2 by someone posing as an official part of the process. It's a small amount, but the method is exactly what you'd expect from a scam artist working the system, not a legitimate parking company.
I emailed the address provided in the booking confirmation and the one listed on their website to raise this. The response I got back made it obvious they hadn't even read my email - it was a generic template about vehicle damage claims and photos, completely unrelated to what I'd actually reported. I replied to clarify the issue in plain terms. Silence. I sent a follow-up. Silence. Sent another follow-up. Still nothing.
So not only did I have a driver take advantage of customers at the point they're most vulnerable - tired, having just landed, wanting to get home - the company itself can't be bothered to even read a complaint properly, let alone resolve it. Total lack of accountability from top to bottom. Would not trust this company with your car or your money.

If I could put zero I would Rudest staff I’ve ever experienced. Car returned filthy with muddy footprints on front and rear car mats so obviously used to transport whoever.Chip on windscreen with notice left stating they accept no liability for this. Another couple who arrived just after me at the parking area found their keys left on the front wheel with no driver to be found. I paid. 14 pounds for them to exit with my car because they were late collecting it. Another couple with a tracker on their car discovered the car was driven 25 miles the night before they collected it. I use meet and greet a lot and this is far the worse company I’ve used so avoid if you want peace of mind that your car is safe

DO NOT USE THIS COMPANY. This is the worst “meet and greet” car parking I have ever experienced. Over an hour to pick up car on rerun, very rude on the phone, drop off was to a random bloke without uniform.

Sapphire parking are an absolute shocking parking company and shouldn’t be allowed to trade!

I booked my parking at Gatwick through deals for parking, who operate as park caddy who operate under Sapphire Parking.

I decided to get an earlier flight yesterday & before I booked the flight, I called Sapphire to make sure it was ok to collect me car earlier & I was told no problems, just call us when you land(I’also followed this up with text messages) so when I landed, I made the call & was told ‘your car will be with you in 45mins’ which is shocking, but I had no other option.

After 45mins had past, I called again and asked how long my car would be, only to be told ‘your not supposed to be getting your car until a number of hours later’, So I explained the situation/the phone call I had made earlier in the day/the text messages & the call when I landed, only to be told ‘your early so you will get your car when we have time & when I raised my voice at the individual over the phone (due to the frustration, because in my mined I have had full communication with Sapphire with my earlier arrival) to then be told ‘because you raised your voice, I will put your car drop off back a couple of hours & then proceed to laugh at me.

Absolute cow boys, no customer relations, no professionalism, just out to make money at everyone’s else’s expense.

PLEASE DONT EVER USE SAPPHIRE PARKING/DEALS FOR PARKING/PARK CADDY

The facts: This company uses one mobile phone to make and receive calls. You are obliged to call them 30 mins before arriving at the airport to arrange for collection, and again immediately you land at the airport on the return flight. On Sunday morning en route to the airport I had to phone 4 times before I was able to get through, not the end of the world. On return on Thursday evening however, I had to phone 42 times over 37 mins between landing at 21.58 and finally getting a call to ring through at 22.35. I left 3 voicemails, and sent a text providing them my details and informing them I wanted to arrange the pick-up and requesting a call back. When I finally got the phone to ring through, they told me I would have to wait the usual 30-40 mins. I booked a meet and greet service to take the stress out of airport parking. This experience was the complete opposite.
Also, the fee quoted for parking doesn’t include a further £20 for the short term drop off car park.
Finally, I left a purse with small change for parking, probably about £10, in the armrest pocket (I should have removed it of course) and when I picked up the car it was empty.

AVOID AVOID AVOID!!

Extremely poor service – my car was reported missing

I would give zero stars if that were an option.

I booked this company to look after my car while I was away.

I landed back in the UK at approximately 23:50 and immediately called the number I had been provided with to arrange collection of my vehicle. There was no answer, so I left a voicemail. When I eventually managed to speak to someone, I was accused of lying and told that I should have collected my car the previous day. This was completely contrary to my booking confirmation, which clearly stated otherwise.

What followed was around three hours of trying to locate and collect my vehicle, with little to no assistance. I was travelling with my nine-year-old daughter and, in the end, a kindly family who were also having the same problem agreed to drive us home - they were angels.

The following morning, I was told that my car and its keys were missing and that I should report the matter to the police and the man who answered the phone then promptly put the phone down. I have now done so.

I find the whole situation completely unacceptable. I entrusted this company with my vehicle and expect them to be able to account for its whereabouts. The way I was spoken to and treated throughout the incident was also extremely disappointing.

I am now seeking a full refund, reimbursement of the additional costs I have incurred and appropriate compensation for the considerable distress and inconvenience caused.My car remains “lost.”

I would strongly recommend that anyone considering using this company carefully researches recent reviews and considers how they would feel if their vehicle went missing while in the company’s care.

This matter is now being taken up formally, including with the police and Trading Standards.

Compare your parking deals.com should be ashamed for even having this company on their website.

Utterly appalling, avoid at all cost.
Disheveled and disorganised drivers, waited three hours for our car, which was dumped in an adjacent car park and the keys left on the tyre. It also sustained damage whilst in the custody. they were rude, liars, swore at us, and threatened physical violence, resulting in police intervention.
DO NOT USE this service.

Avoid! No matter how cheap it may be - it’s not worth the 2 hour wait for your car!!

DO NOT USE. DO NOT USE. How can they be advertised on compare your parking website 😡 this is a rogue company that do nothing of the sort. Meet and greet?? No way….meet when they want, caused us to miss our flight, then greet hours after a call. Then driver turns up in a muddy car saying it’s his first day- to get out of being held accountable. Total scammers, and us Brits are completely stupid allowing this kind of business to be happening on our watch. Gatwick and the Police should be banning this outfit from ever working again.

Livid is an understatement.

AVOID!!
Left us and 4 other families in Gatwick car parking waiting for nearly 2 hours for our cars.
Very difficult to get through to them on the phone, the line is either unobtainable or phone is off? After finding another number online they were rude on the phone, constantly fobbing us off. When a driver arrived with someone elses car, he assured me my car was on the way... 45 mins later, the same driver arrives in my car, so it wasn't on the way?!
They stole change & charging leads from my car.

I booked through FlyCompare and they were advertised under a different name 'Quality Gatwick Meet and Greet' so its impossible to find reviews on them prior to booking.

On arrival, it is just a man stood there, no professionalism, no uniform, asked for £10 cash to pay for the ticket.. so unprofessional! Started to think I'd handed a thief my keys and paid him at the same time!

I would never use again!! Could possibly miss your flight, or be left waiting for hours on return

In the morning of car drop off - situation was chaotic, no-one was answering the phone ( I was asked to call an hour before drop off). Had to give my car keys to person at the carpark - no id , no confirmation .
On arrival ( 2:30pm) rang that I'm back on time at the Gatwick Airport . I've managed to collect car at 6:00pm . Car was in absolute state , need to clean inside before driving back home , not sure where car was parked for this time but it looked like it was on rally in safari.
While waiting for car I heard on the phone - car will be with you shortly ( for 3 hours ) . My partner rang to check ( as we had children with us and it was 3 hours already standing at car park 6 level 3 , with short trips to the toilet and coffee shop ) all she heard is - stop complaining dear lady , if you have a problem call police or even army ! And the the end she was asked to F..k Off. What a lovely service , absolutely horrible. Stay away from this company.

Do not use this service . It takes 2 hours to get your car back and whilst waiting for my car 2 people missed their flights waiting on them.

I specifically chose 247 Meet & Greet Gatwick because I understood that a uniformed member of staff with ID would collect my car\. Only after booking did I notice that my confirmation said the service was operated by Sapphire Parking, a company I had previously seen very poor reviews about\. I also later found several different names being used for Gatwick parking services, which I found confusing\.

When I arrived, the person collecting my car was **not in uniform, had no ID, and was extremely dirty and had a very strong unpleasant smell**\. He told me to call the office to confirm\. I called the office and asked for confirmation, but the person I spoke to was very rude and basically said that if I didn’t trust them, I shouldn’t leave the car\. Being at the airport, I felt I had no practical choice\.

My car was left at 2,768 miles with 156 miles of range\. When I returned it had 2,798 miles and only 114 miles of range\. My tracker also showed the ignition running for a long period, the car being moved several times and showing as unlocked overnight\. We asked them not to move it again, but it was moved anyway\.

Communication was very difficult\. I called several times before my 2:30am arrival, and the person I spoke to sounded extremely tired and communication was difficult\. On return, I waited around **40 minutes** for my car\.

The car was also returned very dirty, including the footwell\. I have screenshots of the tracking, mileage and photographs of the condition and have made a formal complaint\.

Overall, very unprofessional service, poor communication and not the secure, professional experience I expected\. I would **not use or recommend 247 Meet & Greet Gatwick**\.

Awful. Rude on the phone when asking for pick up time, and car arrived with smoke ash inside and smell from driver smoking. Given we have young children and 1am arrival this is unacceptable. Shared feedback privately but no offer of any refund etc .

Terrible. Please stay away from this company.
I arrived Gatwick at about 1am. I called them immediately i got my luggage as advised.
I called them about seven times before they eventually picked my call.
Was then told that i would get my car in about an hour. I called twice within the hour they told me the driver was on his way and that he will call me as soon as he gets to the meeting point, that i should wait in the terminal building.
At exactly an hour i called again only to be told that the driver has dropped my vehicle and that the keys are on the front tire on the drivers side. I found the car keys there, drivers side windows rolled down and the parking ticket on the dash board. Anyone could have picked the keys and drive off the car. There was no phone call to me informing me that the driver had arrived.
No apologies either.

Extremely poor service.

DO NOT USE. Petition Gatwick to remove from preferred providers.

Despite being on Gatwick’s preferred list of car parking providers, this lot are a joke. They have no reserved bays and have no system for where you should park. The person you speak to on the phone doesn’t communicate with the person at the car park. No one knows what they’re doing. Lots of hidden costs.

On our return, despite calling them from THE PLANE and being told that they would have the car to us in 45 minutes, we had to call them again after 55 minutes to be told it was still 25 minutes away.
The back of the car receipt tells you everything - they accept no liability, even if any damage is caused by them, including a flat battery (which may be caused by them not closing the car properly) or a flat tire (which may be caused by them parking your car at an UNSECURED secondary site).

DO NOT USE. This lot are con artists ripping off holiday makers.

UPDATE: lied about being on the way. Lied about paying the parking fee to exit. Be aware - they make you pay for parking on arrival and to leave
- dumped our call when we asked them where they were after an hour and a half.
- really, really rude when we asked the driver where he’d been and why the car return had taken so long when they had our flight number and arrival time.
- no traceable paperwork (see note above about lack of indemnity and responsibility for any damage)

I repeat: DO NOT USE

Do not use this company! “Agency” staff turn up and don’t know anything! Late arriving to collect car despite saying the parking area was only 1 mile away - actually 10 miles. Had to get cab to the car park to collect my car as it wouldn’t start. The car park is not lit or secure. Staff were abusive. No managers available to register complaints about state of car on collection. Left the key on the front tyre. They were driving cars back in to the car park erratically and revving the engines along the road like boy racers!

Staff unprofessional and rude
No customer service
No answers to phones
Made to pay additional £8 each way in car park !
Waited over hr for car to be returned
Hate to think what and where they did to my car !!
Dodgy looking organisation
Don’t use !!!!

I am only giving one as I didn’t have the option to give less. .
Shocking , do not go with this company .
Dropped car and had to pay parking fee which is usually included in price so don’t let the cheap price fool you . Picked up at 1.30am to find I had to pay another parking fee ,my ch age pot in the car had been emptied £15 in coins approx , a kite had been stolen out of my boot and a load of swimming toys as I am a swimming g teacher and hadn’t had chance to empty my boot before going away .
Got home and emailed straight away , this was Thursday today is Monday and I havent heard a thing . Terrible from beginning to end. .

Do not use them. I waited over an hour for my car and then my car was damaged I'm still waiting for their reply, customer service bad it will cost you more for a a saving of £15 don't use you have been warned