Componentauthority Reviews 

Utter rubbish company, late arrival of parcel, wrong part, no refund!!!!!

DO NOT USE THIS COMPANY
Part supplied did not work, provided garage diagnostics report etc.
They offered me 10%, 20% and then 30%, told me there is a restocking fee and after all this would still only refund 70%
In the end I bought a part from the car manufacturer - worked perfectly.
PLEASE PLEASE DO NOT BUY FROM THIS COMPANY - I was lucky as the item wasn't expensive.

Absolute rubbish read the returns policy they are an unprofessional company thier returns policy must be read, buyer beware operating a return policy that most companies gave up in the late 80s,offered to give me 10% of the purchase price as they would need a restock fee and the items may get damaged in transit? Funnily they were not damaged when I received the item so I don't see the item getting damaged on return, it was cheap Chinese crap I paid £24 for, probably owed them £2:99. DO NOT BUY FROM THIS COMPANY WITHOUT READING THE RETURN POLICY.

I bought a door handle for a fiat 500 while installing it fell to bits emailed them and they won’t replace or give a refund
Very poorly made item would never buy from them

Motor bike screen supplied with 4 small cracks around fixing holes and a rough edge at the bottom of the screen. Asked for a refund or replacement. Was told that the cracks would not affect its use. Nothing mentioned about the poor edge. If I wanted to return I had to pay 30% of returns cost as set out in their policy. DO NOT DEAL WITH THIS COMPANY !!!

Absolutely waste of money buying from this company! The parts I installed didn’t work and they won’t give me a refund! AVOID AT ALL COST IN LESS YOU WANT TO LOSE YOUR CASH !!!!!

This company sells fake products which don’t fit your car, one of the worst customer service I have ever come across. You cannot speak to a human being on the phone. It’s practically impossible to get exchange or refund, I am still trying to get my money back.

Genuinely such a bad company, the communication is basically non existent, I’ve bought something 6 days ago and still waiting for the package even tho upon purchase it states it will arrive within 3 days. Now I’m not getting any sort of communication from them , I’ve emailed them , used the in website chat and even requested a refund . Nothings happening im still waiting and this is totally unacceptable. Such a shit company stay away like the plague.

Bought a gaming handbrake in Dec 25, not heavily used but by March the usb chip had become dislodged rendering the product unusable.
Contacted component authority, sent proof of purchase and photos / video. As a retailer there was no offers of help I just kept being told they had spoken to the factory and didn’t have any other reports and that I needed to take to an electrical repair shop.
No offers of replacement/ partial refund/ repairing.
Communication through email and the 3 rd response was virtually word for word to second with no acknowledgement of what I had actually replied ( maybe AI response) and although asked for a reply with 7 days and it to be escalated to a manager it has been over 10 days and the are falling to now respond.
3 months for this fail and no support is not acceptable and not a reasonable time scale for it to break

Awful, won’t cancel order or issue a refund on item saying it’s been posted even though I cancelled 10 seconds after ordering. Then have cancelled the wrong order.

SCAM - Do not order from here. The item is fake, a cheap piece of plastic that doesn't fit. They will not offer me a refund, despite being within my legal rights and their website saying "Customers can return the goods within 60 days of receipt and process quick refund within one day"

Terrible delivery service….. customer services wasn’t actually too bad …. As for part can’t comment yet as haven’t tried to fit it ….
Definitely would not use them again

Part not as described, refused a refund as required by UK selling regulations; basically stole from us

I ordered a mini stepper and after 20 minutes of usage it had broken. I e-mailed customer service and their respond was that is not their fault and I should get it to be fixed. I e-mailed again and they said they offer 10 percent refund which is 2.5 pounds that I refused as they accusing me that I am lying. Do not spend your money here as waste of time and money. I really regret that I even open their website page.

Don't buy that sending parts scare doesn't work and they don't want to get it back.

DO NOT use this company.
Found these reviews to late. Cancelled an order within days of them sending the item. But they still sent it ,,,,! Countless emails wouldn't give a return address, kept offering 10% discount and now won't a re- stocking fee of 30%.

Avoidance all costs !!!!!

A second follow up
This rip off company charges you 30% restocking fee
This is illegal in the UK
After 30 emails, being offered a 10% refund I contacted PayPal as this was my payment source
A case was opened against this bunch of criminals with proof provided that the UK trading standards law states the Restocking FEE Is illegal
Im happy to pay return postage but expect a full refund of £70
Paypal reviewed the case and payed me the full amount back
So any of you in the same situation need to contact your payment method for help
Those of you that's already paid the 30% restocking fee have been illegally ripped off
Do not deal with this company

They advertised the part as brand new but its reconditioned. I bought a double clutch from them. UPDATE. PART WAS FITTED AND THE CAR DOES NOT WORK PROPERLY PART IS WORTLESS REPORTING TO TRADING STANDARDS

Do not use this company. Ordered a product, it was delivered to the wrong address 30 miles away in a complete separate county…. Advised they wouldnt send a replacement unless we paid the shipping again or they would offer a 50% refund. Disgusting and reporting to trading standards.

DO NOT ORDER.

I ordered a 2011-2015 Nissan Tiida RE0F11A JF015E CVT Transmission Valve Body from Component Authority. The item arrived a week later than the expected delivery date, and when it finally arrived, it was damaged.

As soon as I opened the box, one of the connectors was already unplugged and I noticed visible dents on the solenoid area. I contacted the company right away and provided clear photos showing the damage. Unfortunately, I’ve had no resolution or clear response since then.