Componentauthority Reviews 

Just stay away from that company. Bought an alternator for my bike and even if they said it fits to models 94-18 it didnt. They said that if i send it back i am only getting 70 % of the value plus the shipping cost on me. Not even worth the hassle

Been waiting on an order of new inlet boots fir a GSX 750f , payed for on the 13th of August 2025, have emailed them with them just lying that its been shipped via Royal mail , Royal mail are still waiting on it , its now the 19th August , went on their own site , put in order number and it says that items that havent been despached cant be tracked , no reply to emails over the past 2 days , fuming is an understatement , DO NOT USE THIS COMPANY !!

Waiting for a part ordered on the 11th its now the 17th no update on tracking since the 12th ,they said it was coming by royal mail or Fed Ex its been sent Evri its supposed to be coming from Leicester probably China not happy if it's not here by Wednesday the 20th I will want a full refund as it will be useless to me as I will have to buy one from a proper shop will not buy anything of these again poor service Evri is not Royal mail or Fed Ex Darran Partridge

I ordered a part for Chinese scooter on Wednesday. As time went on i began to think this was a fake company as no updates on delivery through the Evri app. Reading bad reviews from other people had me worried. Today the part arrived (Monday) and can honestly say I'm impressed with my purchase as was cheap too.

I purchased a clock spring for my Volkswagen Tiguan from this company, but unfortunately, the part did not function correctly after installation. Upon contacting them, they advised me to have it inspected by a mechanic. I took the car to two separate professionals, both of whom concluded that the part was likely faulty.

Despite following all of the company’s suggestions, including providing photos and videos demonstrating the issue, they continued to insist it was an installation error rather than acknowledging a potential defect. After extensive communication, they offered me two unsatisfactory options: a 30% refund if I keep the part, or a 70% refund if I return it—citing a 30% restocking fee, which seems unreasonable given that the part appears to be defective.

I’m disappointed with both the quality of the product and the lack of accountability in their customer service process. I expected a fair resolution, especially after providing ample evidence of the problem.

Avoid using this business at all cost! Item arrived but was faulty on installation (Mini LED side/fog light unit), still trying to arrange for a return and refund but have had multiple email responses requesting videos/check wiring etc which I have undertaken but still keep getting further similar responses. Do not use this company.

Bought a clock spring for an Audi with a 1 year guarantee, £218. When fitted was faulty as the horn did then work, however wiring on the unit then meant no other buttons on the steering column functioned, after 6 months stopped working altogether. Offered a 10% refund and told it was now out of warranty and to take it somewhere to be repaired. Absolutely fuming!! Avoid at all costs. If you paid by credit card you might be able to claim cost back.

Bought a rear seat cowl for a 2007 -2009 z1000. Absolute garbage its not even a bad fit its worse I had to ajust it just so it would locate the gaps are ridiculous first bit of air and it would pull clean off the bike. I'm honestly shocked this is even being sold I've emailed them and zero response luckily I payed through PayPal so should eventually get money back, DO NOT BUY FROM THIS PLACE ,,,,, CHEAP NASTY CR*P

Brought a clock ring for a VW Sharan. Part was faulty. I emailed and was continuously asked to return to mechanic for more and more proof (pictures + videos) of it being faulty. After threatening with taking the case further and contacting trading standards I was offered a 40% compensation and full refund. I returned the product and had to pay for recorded delivery, first class. They received the product and then responded that they couldn't issue the refund due to the PayPal case I had opened against them!! 😡

Avoid this company at all cost!!

Purchased a front brake master cylinder for my motorcycle, it made a grinding noise when in use and would not build any pressure. Contacted customer service and sent a video as requested. They said it was the wrong part and was not faulty, refused to send a replacement.

This company is a scam you have been warned. My parcel was not delivered by evri and I contacted both evri and them to inform them it had not been delivered they both keep telling me to contact the other. The delivery picture wasn’t even my address it was next to a tree and a shoe box . It doesn’t take much intelligence to see that wasn’t a property or my product.
I am disappointed in this company customer service. It’s not the risk to take when ordering from them since if anything goes wrong with delivery or product they basically will send you round in circles. And never give your money back.

Ordered an item but it turned up faulty. It took 3 or 4 emails which included video as proof that their item was rubbish. After all of that, they said they'd agree to refund if I write a positive review???? Get your customer service sorted.

DO NOT USE, READ BEFORE ORDERING, YOU HAVE BEEN WARNED. I don’t usually waste my time writing reviews but this company has been so poor that I don’t want someone else to have the issues I’ve had, reading the reviews I should of checked them prior to my order as clearly I am not the only one effected.
Ordered a rear reversing camera for my car, CA checked with my VRM and VIN number. I fitted the camera to find it doesn’t work and affects other parts of the cars electric system, such as display screen and heating controls. I was offered a 15% refund for the inconvenience and advised to take it to a mechanic. I have done this and they have confirmed the camera doesn’t work with the car, CA refuse to acknowledge this even with images to prove the issues and faults. They are refusing to provide a full refund but have advised they will give me another 15% refund and for me to keep the camera as a “spare” or to sell the camera privately.
I have disputed the charge with my credit card.

Rarely write reviews but appalled by Component Authority. Tried to return a product under the 14 day distance selling rules but was offered a 20% discount instead. I pressed for a fully refund and was given 20% refund. Rejected this but still refused to refund the full cost of the product.

This company is a waste of time

Placed an order for an oil stick. Had to chase several times as it did not arrive. Have never received it. I would not recommend this company.

This company is an absolute joke do no, repeat DO NOT trust them, took my money and then told me they have no stock and if I wanted the item I would have to pay more to ship it over but then it would take an additional 2-3weeks so I refused this and demanded a refund where I was told that would be issued within 3days and then again after the 3days saying it would be another 2weeks before the refund was issued and now no response atall! Scammers scammers scammers! Joke company

It’s a shame such a poor terrible company awful customer service - false products will be taking this further and contacting trading standards.

Regards

Site is selling used and damaged goods. Will do everything they can not to give a refund will offer all they can to not give a refund. I got my money back using tracked return and credit card dispute via bank. Best to spend the little extra and order from a more trusted site. This is just a Chinese drop shipping site who don’t care about you. I ordered some solenoids for a gearbox, they arrived damaged and used !!! Apparently they are A* grade used, but was damaged ?!?? Nothing wrong with the delivery, they posted them damaged. Save yourself the headache and just avoid them!

AVOID THIS COMPANY AT ALL COSTS.
I purchased clutch and brake reservoir covers for a BMW motorbike for approximately £18.00.
The items arrived but the brake cover was so badly damaged due to four screws being in the same packet as the cover, there were multiple dents and scratches all over the item. On a motorbike these reservoir covers are highly visable.
I sent CA an email including photographs requesting a replacement cover. Their answer NO. They said the functional integrity of the item had not been affected, and I should accept a few scratches and dents. After several emails they offered the following, "write a good review on Trustpilot and we shall refund part of the costs, I can keep the parts for stock".
I prefer to warn future customers how this company Component Authority operates / treats its customers, ZERO customer service, ZERO respect for the customer. There is a lot of choice out there, so find another company who respect the customer, and offer correct levels of customer service.