CompTIA Reviews 

Awful customer journey - I bought 2 courses just 2 days ago. I cannot access them, have not received log in details nothing. Ive contacted them nothing. DO NOT give these poeple your money

Unbelievably bad company to deal with, I pity anyone who has the misfortune of having to deal with them. Contacted 4 days after my mother’s death, to ask if I could get a week or two extension, to allow me time to get out of depression and get some study time in. Was able to prove what I was saying is the truth through death certs (which they asked for) and was then ignored. Was basically laughed at, messages ignored, ALL staff were incredibly unhelpful. Having to deal with this company is making me stressed and more depressed, so ya know what, you win, I give up. I won’t sit my exam, and I won’t chase up getting it re arranged. and to think these guys are responsible for our education.

Very poor experience.
The training quality and support were extremely low. The promise of helping with job placement is a complete lie — there was no real job support at all.
I would not recommend this company.

I bought the Network+ course but now access to testout.com has been unavailable for three days straight. No answer to support requests either. I can only warn people to AVOID CompTIAs own courses if they can not guarantee availability when you want to do your learning ... they probably need to ask somebody who has IT skill ;)

The word terrible doesn't comprehend how bad this company is.

My CompTIA account had technical issues due to their SSO migration effort. I also stopped receiving e-mail messages from them during that time as well.

By the time I regained access to my account, my cert had expired by a few days. I worked with them to provide all of the details about how I was unable to renew my cert in time due to their issues, but they were less than helpful and only offered a discount voucher to retake the exam from scratch rather than allowing me to do CE. I had kept my Sec+ valid for over 10 years until this happened...

I'm not surprised by their low ratings on this site considering they scam their "candidates" in order to make more money selling exam vouchers.

Nothing about this course teaches you anything , simulated enviroments are complete BS

I had a death in the family that I’ve been dealing with all year and ask for a short extension due to the circumstances. Nope no chance.

I've had my A+ and N+ for about ten years . I bought there renewal and finished it by 12 hours late of expiration. I was told to kick rocks by the company. called multiple different times. asked to speak with a manger they did not let me . They can stay expired I will just take my business else where. I have looked into other companys like microsoft and there more forgiving and understanding . The three year renewal how ever you look at it is a money grab. every one before 2013 doesnt have to deal with this.

It’s pretty bad when some of the questions on the exam are not counted toward your score, and are only for “experimental purposes” I smell foul play and don’t think it’s fair to exclude some answers from people scores. Also the study materials from CompTIA are way overpriced and CompTIA needs to do a better job of proofreading their material and using proper grammar, before posting and publishing it. Lots of unprofessional grammar and typos found. Also, I’ve had issues with some of their labs online. I’ve had to restart the lab several times due to connection issues and I don’t have the worst Internet at home.

Just taught an A+ class.
Core 1 and Core 2 are clearly written by different people or teams. Bit disappointed as its not a cheap course.
Core 1 has a logical layout and introduces topics well. The modules on the platform are good and walk learners through each topic. practice exams have links to where to find the info for revision. Labs can be better, the UI is glitchy and not quite user friendly.
Core 2 is a much shorter module and should possibly have Mobile devices added to equalise the 2 Cores.
It is very repetitive with passwords, group policy and others being mentioned multiple times in different modules. This could be avoided by introducing the topic, covering it and then referring to it in relevant modules.
Labs are much more user friendly, but practice exams have no link to find the information in the modules.

Very USA centric - HIPAA, OSHA and others are only in USA, yet in content. This should be more generic for global reach

There are a few things not covered in platform modules or teaching resources - that are then in exams and practice exams.

I would suggest a full review of both teaching materials and the platform modules to ensure it flows better and that all questions in practice exams and actual exams are covered. Remove specific acronyms like HIPAA and OSHA, and discuss the concept.

i paid full price for a CompTIA certification exam and an additional fee for a physical certificate kit. It has now been months, and neither the complimentary kit nor the paid kit ever arrived.

I contacted CompTIA support multiple times. One representative acknowledged the issue and stated I would be refunded. Shortly after, another rep reversed this and claimed refunds weren’t allowed despite me never receiving the item I paid for.

They continued to send copy-paste responses blaming the postal service, offered no tracking number, no solution, and no accountability. After all the back-and-forth, I still don’t have the certificate I paid for, and they’ve refused to honor the refund their own staff promised.

It’s unacceptable in 2025 to operate this way, especially when customers are paying hundreds of dollars for exams. Poor communication, broken processes, and zero customer care.

I’ll never use CompTIA’s services again and strongly advise others to be cautious. Once they take your money, good luck getting any support or resolution if something goes wrong.

Terribly written content. The end of section reviews are confusing and poorly writted and often test content that hasn't been covered yet. The labs are a mystery to me even though I have been in IT for 20 years so my son couldn't be more confused. Overall I can't believe they charge for this course. I asked for a refund and got no response from them. Avoid this at all cost.

Worst customer service experience received by CompTIA. They have taking multiple unsolictored payments from my account due to an error on their end. They still have not refunded my account and it has been over a week now.

Had a transaction for a comptia sec+ exam voucher fail a couple of times and it took my money. I’ve tried going through CompTIA support but it’s not great. I’ve had to get a dispute setup with my bank.

On February 16th, I purchased the Comptia Master Labs for CySA+ and the Comptia CYSA+ Instructor Guide which comes with the instructor eBook. I paid a total of 448,70 Euros including the products, taxes and shipping. I received the email confirming the purchase, however, my order is not even showing up on their website, I have not received the access key for the labs any sign of the books and eBook. I already sent 2 emails to their costumer service I got ZERO responses.

I have now been billed for two months and I have no way to cancel because you need an activation code which I did not receive and have no access to courses.

I have submitted tickets, sent emails, updated emails.... Finally spoke with a real person today, we'll see.

So unfortunate. I have been using TestOut for years. The content and traings have been incredibly useful. The merge into Comptia has reduced this company to 0.

I’d like to update my previous response. About the $350. They told me I wasn’t going to receive my refund and that I needed to schedule the exam after telling me multiple times they didn’t even see my order then told me the only recorded purchase they had from me was back in 2018 which I definitely did not purchase anything from this company ever. As promised I filed with the FTC, STATE ATTORNEY GENERAL and the BBB. Only after filing my complaints did they agree to return my money. So I did get my money back but they made jump through all these hoops after telling me I was not able to get a refund. Do not do business with this company.

To those people working on my case

I applied, did the test and booked for the interview (Yes, you read it right, it is just a damn course, I weren't applied for a job) booked in advance, then on the interview day, click the link and voila, no one showed up, though I need to update Zoom, updated and clicked the link, the link not working, sent an email to them and YES, they told me the class was full and they won't accept any application anymore...

I mean, bro, how hard for you guys to send AN EMAIL to let me know that it was full?

Why do you want me to take a day off work and attend the 15 goddamn minutes interview when just simply said it was full?

Wasted my time, if you guys don't know how to communicate efficiency then you guys need to close the damn customer service department then!!! I have no idea if this is an IT school or not, just simply send an email and can't do it in the first place, what a joke!

Okay, where do I start from? I kept data at home where my weaknesses are. I kept going over them with repetitions and researching them through over materials. My score is between 820-875/900. (Pass rate is 650)

I bought the premium study, which is an e-book and practice tests, (unlimited) where you can see where you need extra help, at the end of the TEST exam, you get a full break down, of the questions you were asked and the ones which you got wrong, I though that's brilliant!

The actual exam is 650-900, pass rate. I took the exam and failed, I was coming across questions that I had zero Knowledge about, where were these questions on my practice exams? I have never encountered before. Now, if I made a mistake, I hold my hands up and take full responsibility but there was nothing I could have done differently.

Someone that is getting 876 (Personal best) to a failure with 556, It just doesn't make sense. I even have the data to back up my claim. I will never ever again use CompTIA!!!