CompTIA Reviews 

My company paid almost 3k for an instructor led course that included an exam voucher and a retake voucher.
Long story short:
1. The instructor led-course is NOT worth the money. You can barely understand what the instructor is saying (English was not his primary language)
2. The course did not have a ser schedule. It was based on the instructor's daily schedule.
3. The voucher has an expiration date. And if you dont use your voucher you lose it. They will not give you another one. Even though you paid for it and simply didn't see the very small expiration date in the very bottom of your purchase email.
4. Lastly the exam is very hard to understand. Looks like they used Google translate on most of the questions .

I make comptia SA+ exam with a laptop with 15'' screen and it's just horrible... you can't scrool to see all the informations, the support have the worst microphone i heard for an exams you paid +300$...
And cheery on the cake when their soft crash you need to remake all the onboarding process. So i can't recommand it.

I passed my online exam, but by the skin of my teeth - the exam questions were written in a way that made them very confusing, they were more a test of reading comprehension than anything else. You can't write anything or read the questions out loud to yourself either, Good luck if English is not your first language or you struggle with learning differences.

One of the PBQs had a lot of information in it and it didn't all fit on the screen, with no option to scroll to view it. I messaged the proctor for advice, twice, who never replied, so I just had to guess.

Very strange experience not having anyone to talk to, not even during check-in.

The A+ CertMaster learn and labs is a joke. It’s full of incorrect and misleading information, practice tests mark things correct when they shouldn’t be as well as the other way around, or the explanations are wrong or conflicting with the answers… Also, don’t become disabled after you’ve utilized the materials (but not all the testing), they don’t care. NO REFUNDS. They’re like dealing with the government, opinions and morals mean nothing. They have a book and that’s all they brainlessly follow. Just a certification mill and a money dump, not for the betterment of the industry or the economy. They don’t care, if you do happen to get that piece paper employers won’t know the difference of a good IT education either. They need all the bodies they can get these days, so CompTIA banks on that fact.

Pretty poor experience going trough the course. Pretty much cash grab from them.

Worst customer service I’ve ever experienced. I have a lot of patience, and I know how hard reps work, but this was horrible. Needed a refund for a voucher due to a long military deployment and tried emailing back and forth, to which automated replies filled my inbox. Then I called, and the lady replied with such an attitude and kept saying my replies aren’t on file even though it’s all documented. Didn’t help with anything. Said her supervisor will get ahold of me, and I had heard that like 5 times the month prior.

Firstly, they intentionally make the questions as confusing as possible just to get you to fail. If they asked the question straight on then fine, but all this "which of the following will you agree not to do as it might not be the incorrect decision on the day that is not prior to the day that the program does not work?" and you ask yourself WHAT THE HELL ARE THEY ASKING HERE ?????

Keep in mind I passed, I'm not writing this because I failed and am mad about it.

CompTIA doesn't actually test your knowledge, it tests your perspicacity. They use intentionally obfuscated language and the majority of questions are absolutely not in their "certmaster" product.

Nothing but absolute scammers, unfortunately, they are established. It will be a bright day when they are uprooted.

Hi Paris Lewis,

Did you take the confirmation from me , the customer before closing the ticket. Is this is what you have been trained for.

I would lke to escalate my issue. If you find earlier tickets, please clsoe all other duplicate tickets and work on your ticket and resolve the issue. I think you dont understand my impportance or urge why does a customer raise mutliple tickets for same issue. because other agent is unable to understand the issue correctly.

And you unnecessarily closing the ticket saying duplicate ticket. MY ISSUE IS UNRESLOVED FOR MORE THAN 3 WEEKS. IS this why I pay 1000 USD to buy Comptia products???????????????????????????????

THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY LIFE IS COMPTIA.ORG customer service.

The test I paid for was cancelled for no reason.

Worst company ever. Bought a Security+ voucher and didn't receive it... The money was taken and no response from this company. Their support is more than useless. Doesn't even reply to my contact messages.
More likely a scam website than a real business.

Their online test kept glitching and keeping me in the queue unable to leave for any restroom for 2 hours (9 months pregnant). They allowed me to reschedule.
The night before my in person test I was admitted to the hospital for induced medical emergency delivery and was there from 1/2 through 1/7. I've opened requests twice. First request did not care that I was hospitalized the night before. Second request asked for proof and said they would only offer 50% off next voucher.

Purchased a package of 2 vouchers and training material for 2 tests required for A+ certification. The purchase agreement said the vouchers and training would expire in one year. Took 1st test - no problem. Went to take 2nd test and was unable to schedule it. Turns out they retired the 220-1002 test series with ZERO email notification. I had to scramble and study for the new version of the test and take the exam before my 2nd voucher expired. Presently I have passed both required tests for CompTIA A+ certification but I won't be certified unless I retake the first test (it's new version.) That will require multiple hundreds of dollars and hours of studying. Customer support has been unhelpful. My complaint was that they sold study material that became useless in less than a year while I paid for a year's access. I asked for access to the new study material but they say it is "recommended a candidate knows the retirement and launch dates prior to making any purchases." But how can I know that if the retirement dates aren't public? Has anyone else experienced this with CompTIA? Seems illegal to me.

Their expensive Certmaster is horrible. I was scoring 100% on their practice exams before taking the CompTIA+ core 2 exam. Failed the actual exam twice. How can the practice exam results from THEIR PROGRAM be so far off from their actual exam? Because they want to make more money off of you retaking the exam? Completely unfair.

They will lie and take your money.
Do not do virtual tests
I am reporting them for making up rules for testing that you don't even see or agree to like " looking off the screen" during a 2 hr test. These people are unreasonable and unrealistic and should be ashamed of themselves

I took a Network + exam from CompTIA, and normally during exam there is a person for you all the time that you can speak with if you have any problems. But there was nobody, during whole exam.
The application crashed in about first 10 minutes and I needed to relaunch it, which of course took some of my precious time. I tried to chat with someone, but it was not possible in the application to write something in the chat. That was the case during whole exam.

Normally, there should be a person at very beginnig of exam to confirm everything, by sending you an message, or contact you anyhow, but this time was nobody there.

With all that stress and time loss I contacted later on the CompTIAs Customer support, and they actually Confitmed with PearsonVue that there WAS actually an issue. But, since they saw I finished the exam they thing everything is then ok.

It is not ok. Not at all. No refund or offer to retake an exam, or some voucherm, or some discount for later on exams, nothing.

They CONFIRM the issue from there side (Or PeasonVuem I dont carer for me they are one thing), and they say on that : It is ok.

This was the last time I took exam at CompTIA.
There are many other online platforms offering this service.

I took an original exam for Security+ with CompTIA in 2016, and used a verizon.net personal email. Verizon.net discontinued email service finalized in May 2018, where I had to find another service, and I changed my address in 2018 with CompTIA to a protonmail.com account. I got notices, emails, and then renewed my certification in 2019. I kept getting emails from them until early 2022. Being caught up with a very busy job, the pandemic, and other events, I was relying on renewal emails to prompt me into taking the cert master test like I did to renew in 2019. When I finally realized I had ceased getting emails in July 2022, I logged in and couldn't see any certification information. I had to email them, at which time they told me that in 2021, they had re-imported my 2016 information from Pearson Vue (original exam), so emails had been rerouted to verizon.net, which no longer existed. They just merged it in July and I was able to see my certification expired a mere month earlier in June. After they said THEY changed back to the email in 2021 that I tested with in 2016, JENNIFER WHITE now keeps saying "I" changed it back to an email I no longer had access to. I have 90 days from expiration to enter work experience and other training to meet the renewal requirements, I meet very many objectives with work experience, but that's only 9 credits no matter if you meet 1 or 10 objectives. I have several training courses, but COMPTIA makes it so you can only count one class once and 1 credit per hour (even though taken annually, so 3 times). I can't meet the 50 credits to renew within a 90-day grace period, and they don't allow the cert master test to be taken after expiration. I'd have to take a new exam at great cost (she offered a voucher) and effort and they won't even admit they did something wrong. I responsibly changed my email, renewed my cert in 2019, a pandemic happened, work life became utterly crazy, they come around in 2021 and change my correct information to incorrect, old information but won't be accountable and JENNIFER WHITE keeps saying that "I" changed my email back to one I no longer could use. They won't admit it's their fault, and won't let me take the CertMaster CE to renew like I did in 2019 because it's after expiration.

If I could rate them a zero, I would. Between CompTIA and PearsonVue, I have had the worst testing experience of my life. Avoid these two suckers at all cost. Their customer service is the worst I have ever experienced. They do not care at all about quality service but making you pay for their overpriced test. And CompTIA always disconnects from the blame as much as possible, to put it on PearsonVue. The PearsonVue customer service people will steal and use your vouchers and then refuse to tell you who used them, I have had 2 vouchers stolen, and PearsonVue will keep issuing you used vouchers and waste your time to discourage you from pursuing the issue. CompTIA will keep sending you back to PearsonVue. I have had their stupid exam proctor stop my online test 10 minutes in, because I could not sit straight with my back problems. I always sit leaning either to the left or to the right. Despicable two organizations. Avoid these suckers at all cost. They keep sending you back and forth between the 2 of them to waste your time and discourage from pursuing your issue. Save your money. I am not taking the exam anymore and not paying anything to sustain these 2 horrible scams.

Beware of purchasing vouchers through CompTIA. Once purchased they need to be used via Pearson Vue who proctor the exam.

I purchased a Security+ voucher through CompTIA, used it to sit the exam with Pearson Vue and experienced a fault which meant the exam couldn't be pushed through to me. Due to time constraints I needed to purchase another voucher to sit the exam in time, and did so expecting that there would be a refund system between the two companies in place for this kind of issue.

However, there is not. CompTIA advised that their policy is not to issue refunds for vouchers, at all. Pearson Vue advise that as the purchase was not made through them they are unable to issue a refund.

Pearson Vue have issued another voucher, for any CompTIA certification I may wish to sit (but expires next year). Both CompTIA and Pearson Vue both seem unable to understand that I have no current need to sit another certification at the moment, but have a much greater need for the £270 odd they are refusing to refund.