Con-X-ion Reviews 

Poor service — would not recommend, especially when travelling with a baby

We paid $177.10 for a return transfer with Con-X-ion between Sunshine Coast Airport and Peppers Noosa, booking about a week ahead because we were travelling with a baby and wanted reliable transport.

The return journey was a complete disappointment. Despite receiving confirmation that pickup from our resort was possible, Con-X-ion later repeatedly changed the pickup window and location. We were only given the final details the day before departure and were expected to walk around 20 minutes, including uphill sections, with a baby and two suitcases. It even rained that day.

Our departure was the day before the Noosa Triathlon, yet we were given no clear explanation for why the resort pickup could not be honoured. We also found the repeated SMS updates from different numbers confusing and inconsistent. The only pickup time offered was 10:05 am for our 1:35 pm flight, despite the airport being only around 30 minutes away.

The worst part was the customer service. When we called to discuss cancellation, we were offered credit valid for only 12 months rather than a refund. We were repeatedly reassured that any delays could be worked out on the day, provided we called ahead. However, when we were running 10–15 minutes late and called to advise them, the response was simply that they would notify the road operator, with no meaningful assistance.

We eventually arranged an Uber from the resort. When we called Con-X-ion again, we were told we had missed our transfer, there were no further transfers that day, and we were not entitled to a refund or credit. We were effectively left to get ourselves to the airport and would have risked missing our flight without our Uber driver’s help. The Uber cost was around $65 one way — less than the cost of the transfer we had paid for.

Overall, poor communication, inflexible service and a complete lack of customer empathy. We paid for a service to provide peace of mind while travelling with a baby and received the opposite. I would not recommend Con-X-ion for airport transfers, particularly if you have young children or luggage. In Noosa, I would seriously consider booking an Uber directly instead.

I intend to lodge a formal complaint with the Queensland Office of Fair Trading and report this experience to the ACCC. Other travellers deserve to know about this experience before booking.

Booked 2-way return private transfer. Later found out it cost way more than other private transfers. On the way to Brisbane airport, live bus update webpage was not working, the van quality was poor. Baggage handling was poor. I paid for extra luggage. There was no trailer. Bags were all stacked at the back of the van. Bottom bags were crushed by the weight of all the bag above. It was so bad, I decided to cancel my return transfer (1 week before). I can't get refund because of their dodgy cancellation policy.

Complete joke of a company, driver did not even stop at address, turned around 100m up the road and left without picking me up, when I called up, was told i was not seen so driver left and will have to make my own way to the airport, funny because the sun had not even risen yet. So apparently the driver has super human night vision yet lacks the ability to drive up to an agreed address. Refund was refused. Charge eventually reversed through bank and small claims compensation case has been filed as well for incurred costs. CLOWNS

We arrived on time and waited in front of a well marked conxion bus which was locked (it was the only clearly marked conxion bus in the area). We made ourselves known we were conxion travelers with the other people waiting and also called customer service. Us as well as other travelers were on the phone to customer service asking about where our driver was. In that time an unmarked white van, which was parked directly behind the conxion, bus pulled out. As it was night time with head lights on it was only as it pulled out we could see a small conxion plaque card on the dashboard. We waved down the driver, they slowed down to pull over then decided to drive off. We were told it was our fault we missed it because we did not arrive on time (which is incorrect) and were only offered a bus 2hours later.

Expensive. Dirty van. Cracked windscreen. Driver did not know how to find my house (for reasons that are not clear, he didn't want to get directions from maps). Not truly door-to-door. You're picked up at your house and taken to a depot in an industrial estate and put on another bus. On the way home, the route taken to my house was via many suburbs to drop someone else home first. They need some competition big time.

The worst service… 40 minutes late, no apology. We were just standing in the cold with a baby. NEVER AGAIN

Will never use this company again. Checked our transfer pick up time the night before to find out our transfer had been cancelled. They have an overseas call company so you can't actually talk to anyone who can do anything. Not the first time this has happened.

Rachel our driver went above and beyond! She was very informative and gave us terrific sightseeing tips. She made an extra stop for us to collect our room keys from a lockbox before taking us to our accommodation. Would highly recommend.

I entered the correct flight number, date and time into my booking. The booking form asked for the flight details, which I completed correctly.
When I arrived, I was told I should have entered my arrival time instead. However, the website does not mention that it requires the arrival time rather than the flight time.
As a result, I had to wait four hours for the transfer. This was extremely frustrating and could have been avoided if the booking instructions had been clear.

I travel with ConXion often,
Whilst normally have a pretty good experience, Paul was especially helpful & friendly, we hit some patches of heavy rain but you could tell he was a very experienced driver & felt safe at all times.
Thanks Paul

Do not use this company. Book an Uber or taxi instead. We booked a transfer from Bris airport to Carrara on the Gold Coast and instead were transferred to an uber in Helensvale where the driver had the job cancelled by Conexion multiple times so we were eventually transferred to a taxi. Uber driver told us this had happened many times. Not what you want after flying from the other side of the world. Atrocious customer service. Do not use.

Picked up over an hour late, left waiting outside the airport in the heat with no information or apology and then was further delayed, arriving over 90 mins late. Horrific customer service, no refund or compensation offered. Awful company who do not care about their customers or reputation. Avoid at all costs!

Would never use this company again. Late for pick-up & left me at the airport on arrival back. Full flight arrived 20 minutes before pick up time. Not enough time to exit flight, walk to terminal, collect baggage & meet coach that had left.
Very bad service.

Booked a transfer with Con-X-ion expecting a smooth arrival… got the opposite.

Despite booking a pickup within an hour of landing, I was told I’d be waiting around for up to four hours. No flexibility, no real effort to help, just “that’s how it is.”

To make it worse, when I couldn’t wait that long and had to organise alternative transport, there was no refund offered. Left completely out of pocket.

Ended up stranded at Ballina Airport after a flight, trying to sort last-minute transport myself while they still kept my money.

Really disappointing experience. Poor service, zero accountability, and no support when it actually mattered. Wouldn’t recommend.

The bus left the Coolangatta airport without me leaving me to wait an hour for the next bus

The driver left before the 12 noon time

The company blamed me for not being there in time .
The driver left the airport before 12noon

Absolutely awful terrible rubbish if I could swear I could.. this is the worst public transportation app In the world... Just crap

A disgrace! We could forgive the driver being 20 minutes late to pick us up. What I can’t forgive is the terrible service that occurred afterwards. I left my jacket on the bus. Despite numerous phone calls to get the jacket back and offers to pay for delivery where were staying or paying for postage I was told that was not possible as I had to sign a form upon collection. We were an hour drive away so I hired a car. Upon collecting the jacket they new nothing about a form to sign or any offers for payment to have the jacket forwarded. Look for other means of transport!

Where is the zero star option?!?
This is my first negative review ever, but the way this situation was handled was so shocking that I feel it’s important to share.
My two sons (ages 19 and 21) booked an airport transfer with this company while planning a trip from the United States to Australia. They had saved throughout the year to pay for this trip themselves, so the cost of the transfer was meaningful to them.
When their international flight was canceled and rerouted unexpectedly, something completely outside their control, we did our best to cancel the booking as quickly as possible. I first emailed the company within about 20 hours prior to the scheduled service, explaining the situation, but received NO response. Because of the lack of reply after several hours, I ended up calling their office from the U.S., which resulted in a $72 international phone charge, because I was placed on hold for prolonged periods, only then to talk to the most defensive reps of all time.
I explained (very calmly) that the boys had saved for this trip and that we had tried to cancel as soon as the flight issue occurred. I was hoping they might show some understanding or flexibility.
Instead, I was told that my attempt to explain the situation was considered “harassment.” I have honestly never been spoken to that way by a customer service representative in my life. Their response was rude, WEIRD, dismissive, and unnecessarily aggressive.
I fully understand that companies have policies. What I cannot understand is the lack of basic professionalism when speaking to a customer who was simply trying to resolve a situation caused by an airline disruption.
The representative’s decision to accuse me of “harassment” simply for asking about a refund showed an astonishing level of oversensitivity and was entirely inappropriate in what was a calm and reasonable conversation. It was almost comical how absurdly defensive these people are!

AVOID this company at all costs.

This was a catastrophic failure by Gold Coast Airport bus service. My elderly parents, one with dementia, arrived early for their 11:00pm ride. Apparently, they called them before the bus was due to depart, but since their phones were off, the bus just left. Despite my frantic phone calls, the driver never returned. The driver even claimed to have left at 11:05pm, which is impossible, as my phone records show I called them at 11:04pm and Mum said they were there 20 minutes prior. This is a shocking disregard for safety and duty of care. I do not recommend this service to anyone.

Booked an airport transfer for 4:35pm and waited until 5:15pm. No driver showed up, no calls, no messages. Tried calling the company and after selecting the phone options the line just went blank. We had to book a last minute Uber to avoid missing our flight, which cost us extra on top of the original booking.
To make it worse, customer service focused on “investigating what happened” instead of issuing an immediate refund for a service that was never provided. Really disappointing experience from start to finish. I would not rely on this company if you have a flight to catch.