Cookhouseandpub Reviews 

Having booked a table for 7pm, we got ther just after 6:30pm (23.2.22). The duty manager that we in charge showed us to our table and told us that Emma was our waitress. She came and asked what we wanted to drink straight away, I asked her if they accepted Blue Light Card, she went to get the duty manager and she said that they only accept the card and not the app, which I totally understood. Because of this our waitress said that she will give us complimentary drinks.

After waiting 45 minutes for our food order to be taken, one of my party asks for the duty manager if they were coming to take our order. She said that she didn't appreciate being spoken to in an 'alleged' rude manner, that our waitress is is training and asking us if we wanted to leave (to which we did not leave.) We asked of our waitress was being supervised by the duty manager because then we would have been informed and expected and accepted that there would be a delay. The duty manager then told us that she is not going to belittle her staff to customers, even though we would have been accepting of it. Our order was eventually taken and we had a nice meal. We noticed that our complimentary drinks were included on the bill, we asked the waitress about it and she calims that she never offered them. The duty manager then came over, sent our waitress outside to have a munute because we apparently upset her. She believed her over a party of 4 people. Throughout our entire stay, only our waitress and the duty manager - Beth served our table.

Non of this is the waitress fault, it is the duty manager's fault for being rude, abrupt and raising her voice saying that she has worked hard to get where she is and that she has hospitality skills - when the clearly doesn't.

The floors in the toilets were sticky, there was a werid smell, one if the cubicle had toilet roll all over it. There was no cleaning rota sign posted eith a signature to say that they have been cleaned.

How we have been treated tonight, to which I am truly disappointed I wouldn't recommend this place to no body.

Somewhat tired interior, staff good. HOWEVER - less than 2 days later my wife & I suffered the most dreadful vomiting and diarrhoea. This was so bad that my wife had an adrenal crisis, was rushed into A&E, where she is 3 days later. Consultant believed it to be food poisoning. The ONLY time we eat out and the ONLY thing that is common to our food intake is the brie wedges and salmon-en-crout at this restaurant. It ruined Christmas for us, my wife missing out on seeing our grandkids. AVOID LIKE THE PLAGUE!!!!!

Absolutely great service once again. Friendly staff all round , especially Kerry and Colin.
Now a regular for us with the Sunday carvery!
Highly recommended!😊

Stayed at the Premier Inn next to the Honourable Pilot. Arrived for breakfast at 0930, finally managed to order a cooked meal at 0950, which arrived at 1040, cold and incomplete. Due to an appointment we didn't have time to wait for the order to be corrected so the meal was left uneaten. I was going to speak to a member of staff to complain but none were available and I didn't have time to wait. There was also a significant lack of food and drink on the continental servery. Very disappointed.

Very poor experience.

Was a Premier Inn customer and had bought the meal deal.

Was sat down at a dirty table. I had to ask to have it wiped down.

The starter arrived on a greasy plate and wasn't given any cutlery or napkin. I had to ask for it.

The I was given the wrong main course and had to send it back.

When my main course came I was again not given any cutlery or napkin.

The fish & chips were extremely greasy.

Overall a poor experience and not somewhere I would recommend.

I haven't wanted any tea,tonight,I'm still full from having the best fish and chip dinner for years.My daughter booked me and my partner and herself in at The Woodpecker Cookhouse and pub in Northwich.Its been a while since we were there,last,but we got the same great service from Lisa,who looked after us well.
All the proper precautions were in place and we felt safe and comfortable (we're are all nurses).All being well we will be back like a shot.Thanks to all staff for a great lunch.