Cool Clinic Reviews 

I submitted a request to the clinic to receive a call so that I could find out more about the treatments they offer. Shortly afterwards, I received a WhatsApp message from someone who introduced himself as the clinic’s customer ambassador, offering me a call to discuss a “secret offer” he said they had available.

When he called me, I tried to ask about the prices of the treatments. However, he refused to provide any information and even told me, quite aggressively, that he would not give me any details about pricing. I then asked what the “secret offer” mentioned in his WhatsApp message actually consisted of, and why he had said the call would be about that offer if all he kept repeating — while interrupting me and speaking to me disrespectfully — was that I needed to book a consultation.

He refused to answer my question and then ended the call in an extremely rude manner.

I would not recommend contacting this clinic for pricing or treatment information. Their customer service was poor from the very beginning, which immediately made me question what the experience would be like if any complication were to arise during or after treatment. The staff member I dealt with was disrespectful, unprofessional and extremely aggressive.

I had the miraDry treatment to my underarms in February at the Harley Street clinic. My consultant was Dr Amit Sra, the procedure was explained in full, and what to expect after. I decided to go ahead with the treatment, the underarms were numbed and Dr Sra used the machine in area marked out. It was relatively painless, did feel occasional pinching/ tingling. After the treatment ice pack were provided, and was told to take painkillers that night as might feel soreness. Please to say I never had to take painkillers, and just used ice packs for few days. The area felt lumpy and little numb for couple of weeks, and now pretty much back to normal. I am so pleased with results, and hardly need to use any form of deodorant , apply more frrom habit than need. Certainly recommend this clinic, very nice / professional staff and doctors.