Coolcabanas Reviews 1.223

After a guest bent the center pole of our cabana (on the first day of use) due to high winds, Will responded immediately with a credit for a replacement pole. Great service. Highly recommend!

What a great company, there was a break in one of the poles after using and perhaps user (husband) error, they directed me to the correct piece to order and credited back to my account too! I will be back for more products in the future!

Great customer service. This company stands behind their product.

I contacted to find out how to replace the bag for my 8’x8’ tent. It was falling apart. Customer service told me exactly where to locate it on their website and asked me to provide them with the order number. The next day I received a refund for the full amount! Amazing company service!

What a great company, they stand by their products and the Cabana I have is great, I tell all my friends

So after buying my cabana in 2023, Cool Cabana was gracious enough to give me another pole after the grommets wore out. Just to mention the quality is excellent and after going to beach every weekend in Florida, it's still holding up well. I highly recommend on spending the money and buying Cool Cabana, excellent quality.

I initially made a mistake on my shipping address, and their customer service team provided speedy and friendly assistance to make sure my cool cabana arrived at the correct location! Great service

We vacation on Hilton Head Island every summer for two weeks. We have destroyed a tent every year in the wind. We switched to the Cool Cabanas this year and love them. Why. 1. No tools needed to set up.2. Lightweight only 8 pounds. 3. Simple set up and take down. Took under 5 minutes to setup and breakdown. Fits right in the bag. Watch the video on setup and breakdown. Simple easy amazing.

I love my cabana. So easy to use. Great with the grandkids especially the 3 month old. No worries on how to get her out of the sun for her bottles. Had a small problem with the spike. I emailed company and it was resolved within 24 hours. Would highly recommend !!!

Our Coolcabana was our first purchase when we moved into our home in Florida. It is so well made, offers great protection against the brutal sun, and is so easy to assemble and break down that I can do it by myself. Its design makes it so sturdy even against the wind. Customer service is excellent as well. They are very accommodating and responsive.

Called with a problem and it was quickly solved.

We loved our Palm Beach 5 cabana. It is sturdy and easy to setup and take down.
Shared that we were surprised that scoops did not come with the cabanas but no problem for us we bought a plastic juice pitcher and it works great. Scoops up a lot of sand. They did say that they would note the suggestion 😎

The cabana was great at the beach, easy to put up and take down. Customer service was great as well.

I have had a cool cabana now for 3 years and we love it for the beach days on Michigan’s west coast. It goes up and down super quick… this year I went to use it and the carry bag strap and handle broke… probably from being stored in my dry and hot pool house… anyway, I contacted Cool Cabana customer support and they quickly responded and said to order a replacement from their website for 30.00 and send them the order number for a full refund. It was processed in 24 hours and replacement shipped and refund sent.. excellent customer service after the sale to support an already amazing product!

They were very responsive to me after I received the cabana.
They resolved my concern quickly and professionally.
I highly recommend this company, and it was worth the money for a quality product.

Had a bent sand spike after 2nd use, was able to get a feee replacement. I appreciate that they compensated me.

I love the actual product - the cabana. However the customer service at this company rivals telecom and internet companies in the US. Coolcabanas might actually be worse! It’s quite surreal how a human being is able to write the emails they wrote in response to an order that was damaged and undelivered by UPS.

Someone named “Will” keeps sending me unprofessional emails that feel like that email from the Prince of Nigeria desperately needing your account info to give you money. He keeps telling me I need to place a new order in order for them to refund me my original undelivered item. This isn’t how business works…

Such a shame too because the product is great. Now I’m going to tell everyone to avoid doing business with this “company.”

Excellent customer service. Quick response to my issue. Thank you!

Cool Cabanas are the best tents out there! So easy to use, set up and take down. We live 10 minutes from the beach and go all the time. We have tried allll the different tents and this is by far the best one! We have had ours for 3 years now and it’s still in great shape. Customer service is also top notch.