Coolcabanas Reviews 1.223

Can not speak more highly of this customer service I received from Cool Cabanas. All it took was one simple email for the company to rectify an issue. The prompt response, and willingness to accommodate my need was a top notch. This company truly stands behind their products. We have a cabana that is now 5 years old, and still functions and looks brand new. We just ordered a second cabana due to our growing family. Highly recommend Cool Cabanas!

Great product and fabulous customer service. I ordered the wrong size. Within 20 minutes the problem was resolved!

When the straps on the carrying case broke, I simply asked how to purchase a new one. Not only did they reply quickly with instructions, they reimbursed me the price of the new one. Great customer service. By the way the beach was full of cool cabanas. Everyone sure seems to enjoy their product

We’ve had a coolcabana for years, and just received the most awesome service when upgrading to a new one. Thanks Will!

Coolcobanas are a 5 star product.
Such a good idea and easy to use.
But their customer service is even better.
Quick to reply even quick to sort out any issues.
Highly recommend.

Exceptional customer service and support. We had a problem with our Cool Cabana. The rivets gave out on b the center pole. Will was very helpful and knew. He helped resolve the problem. This is our third cabana and we couldn’t be happier with them. Our son and his wife are in the process of making a purchase
. We live in Florida and visit the beach’s frequently and shade is a necessity

Great and prompt customer service.

I had an issue with my address and they promptly rectified and replied to my email within 24 hours, amazing service

I have enjoyed our large cool cabana for over a year now. The ease in getting it set up and taking it down is remarkable. Recently, I noticed that the red arrow on the middle pole, that indicates how far down in the sand to drive the pole, had worn away. I contacted customer service and they told me to order a new pole and send them my order number and they would reimburse me. I received my refund immediately after ordering and a couple days later received my new middle pole. Customer service was absolutely stellar. I couldn’t be more pleased.

Excellent product, and great customer service

Top notch service without a doubt!
I reported an arm that had broken in a cabana that I bought last year, they replaced it immediately without question.
So impressed with this level of service from CoolCabanas, which is sadly lacking with other companies these days. Thank you!

We love our cool cabana so much that we ordered a second one for larger groups.

Their customer service is excellent with very quick response to questions

I had purchased a Coolcabana red label right before the Labor Day buy one get one half off sale and once I reached out, they were more than willing to offer the sale to me. Absolutely love our Coolcabana and it is an absolute breeze to set up and take down and works beautifully even in breezy LBI. I had to buy a second one so that we can leave one at the beach house and have one on hand.

My wife and I tried many sun shelters before our CoolCabana. Nothing has worked as well as this. Great product and great customer service. Emailed back and forth with Will a few times and he was always prompt to reply with the information I needed.

We have always enjoyed our CoolCabana since we bought it several years ago. The customer service has always been top notch and they really stand behind their product! They do it right! CoolCabana is a MUST HAVE!

When it comes to beach days, CoolCabanas is innovative!
It is quite simple to set up; I got it up in a matter of minutes without any problems. It offers plenty of shade for the whole family and is incredibly durable, especially in windy situations. It's ideal for travel because of its sleek, lightweight, and compact design. Mine still looks like fresh even after I've used it several times. I definitely suggest it to anyone looking for a chic, hassle-free beach setup! I had a minor problem with the sand spike, and Will, the customer service representative, was really accommodating and efficient.

Purchased our first Coolcabana back in 2020 and it was the best thing ever. Used to use the old popup tents with weights to hold it down. After the first use we never looked back. Just purchased our second tent for when we have more family members with us.

The first bag started to tear. I contacted Coolcabana on how to order a new one as I couldn't find it on their site. They instructed me where to find it and then offered to refund me the cost of the bag, which was awesome. The new bag is made out of canvas and should last forever.

We have people approach us all the time about our Coolcabana asking if it's worth it. And the answer is Yes, YES, YES!!! We suggest they avoid the knockoffs on Amazon and just go with the best!!!!

6 years later and my cool cabana purchased in 2019 is still going strong! I’ve just replaced an arm that broke due to extreme winds on Moreton Island when I shouldn’t have had it up. Replaced at no cost, blown away. What a fantastic durable product.

We love our tents!! Always standing even when regular beach umbrellas can’t handle the wind. Customer service recently resolved an issue we had with the tent bag. They really stand behind their products!!

We have two cabanas and both are great. Hold up great even in windy conditions. We had a bracket break and the customer service was outstanding. So happy with this company.