Will from customer care handled a problem I had obtaining a replacement part for my cabana in a timely manner. He kept me informed with updates and went beyond expectations to solve my problem. Every... Toon meer
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First of all, the coolcabana is the nicest beach purchase we've made. We've gone through several different little umbrellas, or other shade setups and it's a pain. I can setup this cabana by myself in... Toon meer
Had a great experience with Will. He was very helpful and understanding of my situation. I don’t write reviews, but Will seemed to go the extra mile and I felt like he has earned this 5-star. Wife... Toon meer
I reached out to their customer service about the carry bag handle and strap ripping. Will quickly responded and after review sent me a replacement. The easy communication and follow through shows t... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
CoolCabanas open to 8’x8’ (2.4x2.4m), fold to a compact 38” (98cm), smaller versions fold to just 33” (82cm) and open to 6'6". Light and Easy for 1 person to use CoolCabanas patented fold and timeless design allows cooling breeze to flow and not blow a...
Contactgegevens
Customer Satisfaction
Can not speak more highly of this customer service I received from Cool Cabanas. All it took was one simple email for the company to rectify an issue. The prompt response, and willingness to accommodate my need was a top notch. This company truly stands behind their products. We have a cabana that is now 5 years old, and still functions and looks brand new. We just ordered a second cabana due to our growing family. Highly recommend Cool Cabanas!
Great product and fabulous customer…
Great product and fabulous customer service. I ordered the wrong size. Within 20 minutes the problem was resolved!
New carrying case
When the straps on the carrying case broke, I simply asked how to purchase a new one. Not only did they reply quickly with instructions, they reimbursed me the price of the new one. Great customer service. By the way the beach was full of cool cabanas. Everyone sure seems to enjoy their product
Great customer service
We’ve had a coolcabana for years, and just received the most awesome service when upgrading to a new one. Thanks Will!
Coolcobanas are a 5 star product
Coolcobanas are a 5 star product.
Such a good idea and easy to use.
But their customer service is even better.
Quick to reply even quick to sort out any issues.
Highly recommend.
Exceptional customer service and…
Exceptional customer service and support. We had a problem with our Cool Cabana. The rivets gave out on b the center pole. Will was very helpful and knew. He helped resolve the problem. This is our third cabana and we couldn’t be happier with them. Our son and his wife are in the process of making a purchase
. We live in Florida and visit the beach’s frequently and shade is a necessity
Great and prompt customer service.
Great and prompt customer service.
Prompt service
I had an issue with my address and they promptly rectified and replied to my email within 24 hours, amazing service
Customer service is top notch!
I have enjoyed our large cool cabana for over a year now. The ease in getting it set up and taking it down is remarkable. Recently, I noticed that the red arrow on the middle pole, that indicates how far down in the sand to drive the pole, had worn away. I contacted customer service and they told me to order a new pole and send them my order number and they would reimburse me. I received my refund immediately after ordering and a couple days later received my new middle pole. Customer service was absolutely stellar. I couldn’t be more pleased.
Excellent product
Excellent product, and great customer service
Top notch service without a doubt!
Top notch service without a doubt!
I reported an arm that had broken in a cabana that I bought last year, they replaced it immediately without question.
So impressed with this level of service from CoolCabanas, which is sadly lacking with other companies these days. Thank you!
We love our cool cabana so much that we…
We love our cool cabana so much that we ordered a second one for larger groups.
Their customer service is excellent with very quick response to questions
CoolCabana customer service rocks!
I had purchased a Coolcabana red label right before the Labor Day buy one get one half off sale and once I reached out, they were more than willing to offer the sale to me. Absolutely love our Coolcabana and it is an absolute breeze to set up and take down and works beautifully even in breezy LBI. I had to buy a second one so that we can leave one at the beach house and have one on hand.
Love our CoolCabana
My wife and I tried many sun shelters before our CoolCabana. Nothing has worked as well as this. Great product and great customer service. Emailed back and forth with Will a few times and he was always prompt to reply with the information I needed.
Amazing Product and Service
We have always enjoyed our CoolCabana since we bought it several years ago. The customer service has always been top notch and they really stand behind their product! They do it right! CoolCabana is a MUST HAVE!
Far superior to umbrellas!
When it comes to beach days, CoolCabanas is innovative!
It is quite simple to set up; I got it up in a matter of minutes without any problems. It offers plenty of shade for the whole family and is incredibly durable, especially in windy situations. It's ideal for travel because of its sleek, lightweight, and compact design. Mine still looks like fresh even after I've used it several times. I definitely suggest it to anyone looking for a chic, hassle-free beach setup! I had a minor problem with the sand spike, and Will, the customer service representative, was really accommodating and efficient.
A must for any avid beachgoer!
Purchased our first Coolcabana back in 2020 and it was the best thing ever. Used to use the old popup tents with weights to hold it down. After the first use we never looked back. Just purchased our second tent for when we have more family members with us.
The first bag started to tear. I contacted Coolcabana on how to order a new one as I couldn't find it on their site. They instructed me where to find it and then offered to refund me the cost of the bag, which was awesome. The new bag is made out of canvas and should last forever.
We have people approach us all the time about our Coolcabana asking if it's worth it. And the answer is Yes, YES, YES!!! We suggest they avoid the knockoffs on Amazon and just go with the best!!!!
6 years later and my cool cabana…
6 years later and my cool cabana purchased in 2019 is still going strong! I’ve just replaced an arm that broke due to extreme winds on Moreton Island when I shouldn’t have had it up. Replaced at no cost, blown away. What a fantastic durable product.
We love our tents!
We love our tents!! Always standing even when regular beach umbrellas can’t handle the wind. Customer service recently resolved an issue we had with the tent bag. They really stand behind their products!!
Amazing customer service!
We have two cabanas and both are great. Hold up great even in windy conditions. We had a bracket break and the customer service was outstanding. So happy with this company.
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