Coolcabanas Reviews 1.223

Will was very responsive and quick with email responses. I bought the tent and then decided to go back for the grass kit since we loved the tent so much and we received the discount initially offered with the tent purchase after our tent first use!

I’m excited to get my Coolcabana for our upcoming family vacation. I had an inquiry while ordering and sent an email. My question was answered quickly and action was immediate. Excellent customer service! Five stars for sure!! Yours in “COOL”ness, Angela

In July 2025, I contacted the Customer Service team of CoolCabanas for a replacement stake. (The original stake became bent when in use.) The CS Team's response was fast, courteous, and hassle-free. Their response showed that they stand behind their product and actually care about what their customers think about their company. Thanks, Will and CS Team!

We have had our cool cabana for 3 years. The storage bag handle dry rotted. I reached out to the warranty dept and they responded back with a replacement in yhr same day! We will have our new bag by the weekend ! What awesome costumer service!! I highly recommend cool cabanas. They go up and down quick and easy !

I've had my cabana for a few years and I love it! Very easy to set up and take down, even for one person. On top of that, I had a small problem with one of the poles for my cabana. I ordered the replacement part they told me I needed, and then I received a refund for my purchase! Great product and great customer service!!

Awful. Do NOT order from this website. If you have any issues with your order there is no phone number or chat or other way to get customer support. You can email and get a response from a bot “within 1-2 business days”. I’m not sure how a company can get away with not replying to customers? A huge pain. Very disappointing.

What fabulous customer service! Had no idea the carry bag was eligible for a refund. Very quick service. Couldn’t be happier or more impressed.

Will in customer service was outstanding and a true professional.I had an issue with an item I ordered and he handled within 24 hours. Love our CoolCabana easy to use and great customer service

We own 2 cabanas and they work great. Easy to put up and down, wind resistant, excellent quality. The customer service is also outstanding. We had one small problem and they took care of it quickly and efficiently. I highly recommend this company and their products.

Product is of excellent quality. They've maintained their strength and appearance over three years being used for weeks at the beach. Stands up to strong winds, too, and easy to set up and take down. Had one piece bend in an unexpected severe storm--but the rest of the structure maintained its integrity!--and the customer service team responded quickly and replaced the part. Without a doubt, the best quality and easiest to use shade device on the beach in all kinds of conditions!

We had an issue with our spike and the Coolcabanas company handled it amazingly! Our new one is on the way. We will definitely be purchasing again!

The customer service was outstanding in my recent interaction. I need to replace a part, and they couldn't have been more helpful.

Great customer service! I had just placed an order for a cabana when I got an email about a sale they were running. I responded to the email asking if they would honor it for me and they did! The next day I got an email showing the credited amount…you made a customer for life and I haven’t even gotten my order yet!

Customer service was quick and helpful. I told them my situation and they went above and beyond to help me with what I needed. They earned themselves a customer for life! Also the cabana is fantastic. 100/10 recommend

CoolCabanas has an amazing product and equally amazing customer service. My
very minor issue was handled immediately and to my satisfaction! This company, their product, and the customer service is unparalleled. Will listened, acted, and resolved immediately! Love everything about this company!

Will was super helpful! Great customer service!

I am very pleased with Coolcabanas service on an order I prematurely placed. The order was entered by myself before checking the color and size with my wife. I was needing to cancel my order before it shipped as we had different opinions of product to order. My order was successfully canceled by Coolcabanas, and credit card issued promptly before shipping.I am grateful.I will be placing a reorder for correct size, and color later this week.
Thank you Coolcabanas for your attention to my needs

I was very impressed by the fast and friendly service. Kudos to Will! He resolved my issue extremely fast, smoothly, and hassle free.