Co-op Insurance Reviews 

Great system to use, easy to follow and reasonable price

I have been trying to speak to someone about changing my car insurance. Ten minutes of god knows what about limitations etc and then a robot that can't understand English even when spelled out phonetically. Losing the will to live, and they want my money!
I have since been contacted by Aysha. a real human! and received an updated quote. So nice to have the human touch.

Everything went as expected

So easy to get the right cover for myself, good job

2 months later we still haven't been paid dispite being told the claim was accepted. The right hand and left dont have a clue continually been asked to resend information. Travel Insurance. MORE DOCUMENTS THEY HAVE ALREADY HAVE. AND MORE

Our home post code was only recently registered and I was not having success with some home insurance providers because the address was not recognised. The help and support I received to get cover was professional and friendly and I accepted the quotation from the COOP.

Absolutely NO customer service!
Last year's car insurance was £372 this year tried conning me out of £537 for the same policy! Rang last Friday (to tell them i now have new insurance) 3 TIMES total 53minutes NO ANSWER at all! Rang today (26/08) they force you to listen to 3 minutes of AI waffling- left on hold for 26minutes till someone woke up! & still tried to sell me car insurance! Glad I'm out of it!

As a carer and someone that has POA for a 102 year old mother that has been in and out of hospital I missed my mother house insurance renewal by 6 days .. and when on phoning up the Co/Op I was told you have to have a new policy and a new price that is more then the renewal was .I asked if the was any chance of any leeway but was told No , nothing at all for a old customer of the Co/Op ? .No
Very disappointing no offer of a discount to try and get it closer to the renewal cost or a discount for New business as it's a new policy,
As if dealing with a palliative care patient wasn't enough the Co/Op showed No empathy at all,

( I Have an update from the Co/Op )

After registering a complaint to them .

They have come back to me and have kindly reimbursed the difference from the renual and the new policy Thank you for listening to my circumstances when looking after a 102 year old and all that goes with it .

I do appreciate this as I do understand if it had been for myself it would of been my responsibility in not dealing with it .

Thank you again Co/Op for helping out probably one of your oldest customers

Thank

Very good value

Very easy to source the right holiday insurance. Good website and very informative . Very competitive price.

Prompt emails sent for travel insurance, with clear info.

Really good website easy to navigate very good value for money

Good service and at a reasonable price.

Patient agent. Helped me bring down price. Happy to repeat things I didn't understand first time. Informative in a way I could understand

Good price, being a member helps as you get member discount
Easy to purchase.
Have set up pet insurance and holiday insurance over the last couple months and im really impressed with the prices

First class service, purchased online travel insurance, all done in a matter minutes.

I found it quick and easy to use this site. The cost was very good for the amount of cover I received. I will definitely use them again in the future

Co-op insurance straight forward no aisle document sent straight away to you email.discount if you're a co-op member and good price

I’ve been very disappointed with Co-op Pet Insurance. My premiums have increased dramatically year after year, rising from around £25 per month to a renewal quote of over £135 per month, more than 400% within three years. My dog did develop epilepsy but a friend of mine, whose dog also has epilepsy and is on the same treatment only saw his policy jump from £22 pm to £37 pm with Waggle. As someone with a pet that has a lifelong condition, switching insurers is not a realistic option. On top of this, claim payments can take a very long time, sometimes close to a month to be settled. I would not recommend them based on my experience. I imagine any good reviews are from people who never make a claim.