Co-op Reviews 

Shocking lack of transparency regarding a major data breach and now corporate minimisation of the scale of the issue.

Were it not for the BBC we'd know nothing of our sensitive personal data (name, birthdate, address, phone number, email) being stolen and being put up for ransom. This attempt at concealment was irresponsible and designed to face-save the directors and CEO rather than to inform the member-owners affected so they can take the required steps to safeguard their data and privacy.

For example, everyone now needs to change the password of their affected email, as well as set up 2 factor verification, which is a pain in the backside!

Kindly note that the CEO (who has somewhat peculiarly chosen not to email member-owners about the issue, but instead only put a little note up on the website, presumably hoping that no-one will read it...and in it seems most concerned that we can continue trading with her, so she can continue to earn her bonus, rather than telling them what an inconvenience she has put them to) earns £750,000 per annum plus bonuses.

Also note that this has happened during a time in which the board of directors appears to think it has been engaged to price-gouge its member owners. Prices are currently shooting up in Co-op stores for no good reason. Whose interests do the board of the Co-op think they serve now, precisely? Only their own!

If they had honour, all those bearing responsibility for this scandal and the attempt to conceal it, should resign. But do any have a shred of honour?

Because you can safely bet that not even one will resign, every single person on the board of directors deserves voting off at the next AGM, which I think deserves to be an extremely angry one.

It goes to show just how far the Co-op movement has fallen, to become subverted by so many of the worst aspects and exemplars of modern Capitalist culture.

No staff at checkout girl with red hair looked bewildered she even had to work. Tried to buy washing powder which they don’t put full pots out and she pressed the button didn’t even speak or acknowledge me didn’t get the washing powder from the back and walked off! Disgraceful staff who are rude and don’t know how to do their job

Co Op Card Nightmare
It may be me but getting this damn card has defeated me. Groundhog Day nightmare saying I'm already a member and they want my a/c number to verify.(Which I don't have) All password reset links end up back in the beginning and I don't have the time nor inclination to piss around any longer. Now they make it so "price match" items are only available with a card. I'll stick to the direct Aldi store which doesn't make such hurdles and the like.

Obviously changed their reward options!!
They were dear in the first place but didn't mind too much as it was convenient & the reward card was better than most larger competitors.
Leaving that aside we now walk in to a co op & they are having their own conversations on the headsets !
What a complete joke ! I can stand at a till for ages waiting to be served !!! Definitely going backwards !!! There should be always be some one on the till.
Hillmorton in Rugby is a joke !

They’re terrible with their bakeries. The taste is all good but bringing out the pastries in the morning they’re always late. I am talking about the Croydon branch. There are people who go to work in the morning so getting there with the disappointment of no bakery is upsetting

Witnessed a security man.Accuse a young lady of shop lifting.Where he verbally accused .Physically intimidated and humiliated .In front of everyone .The lady continued to shop with store staff after being exonerated As scared .This happened in their Shirehampton.store.An absolute disgrace .Sure people will be shopping elsewhere after incident sure I will

I became a member of the co-op as it's the only shop for 35 miles. I live rural ( Highlands of Scotland) and only make the round trip of 23 miles to get to the shop every couple of weeks. And to my disgust, I found that almost every item had increased in price. not by a couple of pence per item but by a quarter of the price of two weeks ago?!?! ( For example ham slices from £1 to £1.25, orange juice drink was £1 now £1.25) how can they justify the price hike in just two weeks?
I will be going the extra
twenty miles (each way) to get to the proper supermarket's rather than using the co-op again.
Community run and community owned my backside. Someone is benefiting and it's not the customer.or the community

Ridiculously expensive!! You are massively profiteering for convenience. I don't mind paying a little more but come on.... it's nonsense some of the prices you charge. Why do people have to become "members" for you to match Aldi?? Members of what?? For you to use their details to market to them??

Probably the worst of all supermarkets, our local smells of dead rodents killed by poison. Prices on product don’t match when you get to the till. You have to self checkout on 6 tills sometimes only half work and when he scale doesn’t register you product no staff to help.
The council should close it down.

Was at the Post office co op Northampton
The lady behind the counter is so miserable, what has happened to customer service

The Co-op Bank,Hanley,Stoke-on-Trent We had an appointment with Donna Forrester who helped us with our accounts and technolgy problems efficiently, pleasantly and patiently. Thanks Donna@ Co-op Bank.

Co op do not care or appreciate feedback.
Goldhawk Rd store 22/2/25.
Approached by security who tell me I must use a basket as I have stolen from their store!
Call Customer Care on 24/2/25. Told will be called back. No call back.
Call again on 5/3/25. Told I’d be called back.
25/3/25 Still no call back.
I call. After 11 minutes waiting call is ended by employee. 8 minute wait call ended b4 I get through.
18 minutes on third call of the day. Told they keep contacting store but not receiving a reply, so “nothing we can do”.
Call handler getting increasingly annoyed with me. No empathy.
Keep hearing sorry!! Not good enough.
TOLD I CAN GO INTO STORE TO RESOLVE ISSUE…… what’s the Customer Care line for!!

Completely misleading pricing and labeling. Even with a CO-OP membership card it's completely confusing. Make a price, stick to it.

Your HQ has removed the only reason i would visit your stores!!!! FROZEN MEAL DEALS! Thank you for once again the big company sh*tting on the little guy!!!

Purchased very fresh looking flowers on Friday for a birthday gift. My friend txt Sunday to say the roses In the beauquet had drooped and petals fell off by Saturday afternoon . Not the kind of quality I would expect from Co op and a bit embarrassing ☹️

Why is it that Southern Co-op are hidden in the shadows of the main co-op stores but never seem to show their face when queries or complaints go through? Yellow Southern Co-op is supposed to be separate form the Blue co-op but there is no way to contact them officially that works.I have sent 2 emails to them, a letter , their app is terrible , their response is non existent yet they are sending ME emails about my points disappearing but nothing can be found to show these points. If a company offers bonuses to members, then at least make it easy to claim them and REPLY when asked . If a Co-op official reads this , please let me know a telephone number for Yellow co-op as nothing else is working

I telephoned the Co-operative Bank help line with a number of queries and the lady on the phone, ANNILA was absolutely amazing. She was patient, courteous, really knowledgeable and dealt with all my queries without any fuss. I am so grateful for her help.
A nicer and more efficient lady cannoy be found.
Thank you so much

We have been for Breakfast a number of times but on a Monday! We went today,Sunday, and we're very disappointed,we asked for crispy bacon but it came black in parts,and on one looked like it had been in deep fat fryer, there was no taste at all in scrambled eggs, even the toast was disappointing. Won't go Sunday again.

Norwich 5 ways co-op disgusting changing prices daily on virtually all products

Pinxton co-op Nottinghamshire.I've never known a shop to put the price up every week. Example, a bar of chocolate went up from £2.00 to £2.50 because of the shoplifting, so they said, now the same ones are £2.75 four weeks later because of a change over. Also I don't know who bottles there sauces because I have to wash them before I can use them because they smell like a damp flannel, it's rancid.