Great product- Great customer service. I ordered 2 stemless wine glasses after seeing them advertised on Instagram. There was an issue with delivery on the part of Parcelforce. Without question Susa... Toon meer
Bedrijf heeft geantwoord
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This past month I made my 3rd purchase from Cornet Barcelona. First time was my granddaughter’s wedding a year and a half ago. I bought the stemless wine glasses. Only because they were so be... Toon meer
Bedrijf heeft geantwoord
I felt very duped by this company. They market that their glasses are made by “artisan craftsmen” giving the impression they are made in Barcelona. They are not, they were delivered directly from t... Toon meer
Bedrijf heeft geantwoord
2 Wassergläser und eine Wasserkaraffe der Serie Sagrada habe ich gekauft. Kein Glas gleicht dem anderen. Das Sonnenlicht lässt das Mosaik in herrlichen Interferenzen erstrahlen. Man spürt das Herzblu... Toon meer
Bedrijf heeft geantwoord
4,6
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212 reviews
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Beautiful glassware
Beautiful glassware. Prompt delivery (just a couple of days) and excellent customer service.
14 december 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Andrew,
Thank you for your wonderful review. 😊
We're happy to know you found your new glasses, beautiful!
Also, thanks for sharing your kind words to our customer care, we'll constantly do our best. 🥰
Please let us know if you have any questions or concerns. We're always happy to assist you.
Thank you and Merry Christmas!
Susana
Stunning glasses & Excellent Customer Service
I have ordered 2 sets of these wine glasses as gifts. They are incredibly beautiful; it is true they are works of art.
The customer service of this company is also fantastic. Even though they pack the glasses very well, one glass of one of the 2 sets arrived with the bottom of the glass broken off. I contacted the company immediately: they provided a pre-paid Fed Ex return label and sent me a new glass. I am planning on buying more of these glasses for birthday gifts for next year.
11 december 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola Karen,
Muchas gracias for your super amazing feedback!🤩
We're glad to hear how pleased you are with your new Cornet Barcelona glasses.🥰
Also, despite what happened to one of your art pieces, we're grateful as well for the chance you've to us so we can rectify it for you.
May your glasses bring more beauty and joy to your dining!🍷
If you have any questions or concerns, please don't hesitate to email us. I’m always happy to assist you!
Thank you,
Susana
Very pleasant communication throughout…
Very pleasant communication throughout the order. Quick delivery, glasses are high quality and are very classy.
11 december 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola Arie,
Thank you for taking the time to share your amazing feedback!🥰
We're glad to hear you had a pleasant experience with us.
In case there's anything you need, please feel free to message us. I'm always happy to help.
Thank you and Happy Holidays!
Susana
I purchased the beautiful glasses after…
I purchased the beautiful glasses after seeing an advertisement in INSTAGRAM. I couldn’t be happier. The exquisite colors and workmanship is top notch! Hoping that my giftees will be thrilled as I am!!
4 december 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola Jeff,
Thanks for your trust!🥰
We were so happy to hear how much you love your new glasses! It makes all the time and effort of our dear artisans put into crafting them worth it. ❤️
And I'm confident that your dear recipients will be so thrilled to have these beautifully handcrafted glasses from you.
We're grateful for your trust, Jeff!
If there's anything you need in the future, don't hesitate to contact us. We're happy to help.
Happy Holidays!
Susana
Beautiful pieces of functional art
Glasses are not only functional but also beautiful pieces of art. The glassware was well-packaged and in gift form. We love the glasses!
5 december 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Kathleen,
Gracias for your lovely remark!🥰
I'm glad that you love them, these art pieces will surely elevate your dining moments, especially for this Holiday season. ❤️
Please don't hesitate to reach me in case you need any assistance in the future. I'll be happy to help you 😊.
Thanks again and I wish you a wonderful holiday season!
Susana
We have purchased Cornet Barcelona…
We have purchased Cornet Barcelona glassware for some time and are so impressed with the quality. The beauty and attention to detail are unsurpassed. I greatly admire their customer service representatives and appreciate their attention to the customer.
4 december 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Linda,
Susana from Cornet Barcelona here. 🥰
Thanks for sharing this beautiful review!
I'm so glad to know that you're fully impressed with your order as well as with your experience with us.
We always put in full effort and dedication into each piece. Therefore, hearing how much you enjoy them makes us incredibly happy!
You can be assured that we'll constantly do our best.🥰
In case you have any questions or if there’s anything you need, please let me know. I'll be happy to help.
Greetings from Barcelona!
Susana
Special Gift for my Auntie
I received my 4 piece glass set yesterday and it arrived as advertised in a beautiful, heavy, cloth lined, box that makes the glasses look great. I can't wait until my auntie opens it on Christmas.
23 november 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Deborah,
Thanks a lot for sharing this awesome review!
I'm so glad that their beauty and how we present them pleased you.🥰
I can imagine how excited you feel right now as I'm confident too that your auntie will be so thrilled with these lovely glasses! 🤩
Feel free to write us about her impressions. We enjoy hearing such lovely stories from our dear la Familia.
Also, if there's anything else that we can help you with, always feel free to write us at wecare@cornetbarcelona.com.
Greetings from Barcelona!
Susana
Simply Magnificent
First off the glasses are magnificent! The service was amazing received my orders in a very rapid time! The follow up emails and information was terrific,
11 oktober 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Bob,
It's Susana from Cornet Barcelona.
I'm absolutely thrilled to hear that you had a fantastic experience with us!
It's always our top priority to provide exceptional service to our valued clients, and we're so happy to have achieved that with you. Your review made our day and we can't thank you enough for taking the time to share it with us. We truly appreciate your business and can't wait to serve you again soon!😊
In case there's anything you need in the future, always feel free to reach us. I’m always happy to assist you.
Thank you!
Susana
Return and replacement
Susana in customer service was absolutely amazing!!! Seamless return and replacement for an item that cracked. This company has amazing customer service!! So easy to deal with and their products are absolutely amazing pieces of art!! Would highly recommend this company!!
8 oktober 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hi Lisa,
I want to express my gratitude for your amazing review! Our team is committed to providing the best service to all our valued customers, and your positive feedback brings us so much joy. 🥰
Your kind words inspire us to always strive for excellence, and I'm grateful for the trust you have in me to take care of everything for you.😊
If there's anything you need in the future, please don't hesitate to reach out. I'm always here to help.
Thank you once again and have a great day!
Best regards,
Susana
I ordered on six occasions from Cornet
I ordered on six occasions from Cornet. Some orders were for me and others were for friends/gifts. No matter what type of glass pieces I gave or used for myself, every time we open the box and saw the masterpieces, everyone were astonished. Definitively correct, they were all crafted by skilled glassmiths and artists which pour their hearts and passion into crafting every piece. I will again order from Cornet in the future.
Pierre Bertrand, Quebec, Canada
5 oktober 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Piere,
Wow! Your review amazing review brought so much joy to me.
A big thank you for taking the time to share this with us. It's amazing to know how their craftsmanship pleased you and for choosing them as your present for your loved ones. Your opinion matters a lot to us and we appreciate the effort you took to write to us. 🥰
Please feel free to email us at wecare@cornetbarcelona.com if you need any further assistance in the future. We would be happy to help you.
Thank you again for trusting us. 😊
Best regards,
Susana
Incredibly responsive customer service!
Incredibly responsive customer service. The glassware is spectacular and is far superior to the imposters that are out there. The colors are vibrant and reflective in all the right balance. Looking forward to growing my collection when the whiskey glasses come back in stock!
4 oktober 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Mark,
It's Sofia from Cornet Barcelona.
Thank you so much for your kind and loving review which I truly appreciate. I'm delighted to read that you liked our art pieces.
We are proud that your overall experience was so good. Your words motivate us to continue to do our best for our wonderful customers.
I'm amazed to see how much you appreciate every detail such as the color of our glasses. As the collection grows, more color and joy will be on the table! ✨
It's a pleasure to have you as part of our 'La Familia', Mark.
Thank you and have a wonderful day!
Sofia
Stemless wine glasses
I purchased the stemless wine glasses for my niece who got married in Barcelona. She lives in NYC and loves the beautiful colors that shine in the light through the glass she also loved visiting La Sagrada Familia Basilica, my niece stated the glasses are perfect to celebrate and obsessed with the beauty.
Your customer service is also stupendous.
Thank you
19 juni 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Teresa,
Gracias for sharing this lovely remark!🤩
I'm sure that these Sagrada Familia-inspired glasses will constantly deliver Barcelona essence to her. And she certainly felt how thoughtful gift-giver you are, Teresa.
We're grateful for your trust. Thank you for choosing our glassware as your present for her!❤️
In case there's anything you need, always remember that we're just one email away. We're here to serve you anytime!
Greetings from Barcelona,
Susana
Absolutely stunning. That's all I can say. It's beautiful. The most beautiful thing I've ever seen in my life.
I received my glassware and it was absolutely stunning. I almost hate to use it because I don't want to break it. They are one of a kind and none are the same. I am so pleased with this. I will cherish it for the rest of my life and I will share it with my family and friends. Thank you so much. Karen!
19 september 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Karen,
Thanks a lot for sharing this beautiful review!
We're happy to hear how their beauty pleased you. We're confident that they'll bring more joy to your dining and drinking moments. 🥰
We would love to hear more about your drinking experience so always feel free to write us at wecare@cornetbarcelona.com.
Also, if there's anything you need, please do not hesitate to tell us. We're always here ready to serve you!
Thank you,
Susana
The customer service is excellent
The customer service is excellent! They guarantee our enjoyment of their glassware, not just the glassware itself. They figured out a way to replace our damaged piece as quickly as possible. If you have been to La Sagrada Familia, you have to have these!
19 september 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello David,
Yay! Muchas gracias for sharing your wonderful experience with us. 🤩
We're delighted to hear how satisfied you are with our service! We'll keep doing our best to constantly deliver the best assistance to each of our valued customers like you.
In case there's anything you need, please feel free to message us at wecare@cornetbarcelona.com. I'm always happy to help.
Thank you,
Susana
I love quality and beauty and the…
I love quality and beauty and the thought that someone put their heart and passion into creating a beautiful object.
I received my stemless wine glasses yesterday and immediately had a glass of wine! Such a beautiful glass to hold in my hand, hold up to the light, and drink from. Thank you, thank you to your artisans. I will enjoy these glasses for many years to come.
They arrived in a lovely, sturdy box and were so safe. I also appreciate how quickly they arrived, and the wonderful customer service. Thank you again.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Marina,
It's Susana from Cornet Barcelona.
Thank you so much for sharing your beautiful review about your new Cornet Barcelona glasses!
It's gladdening to know how happy you are with their loveliness and craftsmanship. They'll certainly bring joy to your every dining momemts. 🥰
Please feel free to email us at wecare@cornetbarcelona.com if you need any further assistance. We would be happy to help you.
Thank you for trusting us, Marina!
Best regards,
Susana
Sagrada champagne flutes for wedding toast!
We had been trying for months to purchase Sagrada champagne flutes for our daughter and her fiancée to use for toasting at their wedding. They had been out of stock for months. I had been communicating with Customer Care Associate Susana regarding availability. Miraculously, with our last communication, she was able to find a pair for us!! Our daughter and future son-in-law were surprised and delighted, and look forward to showing them off during their wedding toasts. Susana went above and beyond to search previous inventory to find us a pair, and we are truly impressed with her customer service - and with the flutes!!
28 juni 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Laurie,
Thank you for sharing your awesome review!
It delight us to be part of this upcoming memorable event so we're grateful that you chose our art pieces as the glasses that will be used on their wedding toast.😊
We're excited to hear more about how would be the experience so feel free to write us again in the future.
Thank you as well for your warm appreciation to our customer care, we love serving and doing the needful for each of our valued clients like you! ❤️
In case there's anything you need in the future please feel free to message us. We're always happy to serve you.
Greetings from Barcelona!
Susana
Susana replied immediately to my first…
Susana replied immediately to my first email to Cornet Barcelona customer service - she understood my urgent concern to change shipping address and helped me carefully make that change in time for shipment and followed up with me answering all of my questions even helping me add the brochure booklet at the last minute! She also kept me informed and my Brother/Groom to be informed of tracking with great kindness and appreciation! Extraordinary customer service - the Bride and Groom to be and I are so impressed!
7 juli 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Debra,
Thank you for taking the time to write your experience with us.😊
We take pride in delivering the best service and ensuring a satisfying experience to each of our valued customers like you. I'm so happy that you're pleased with our service, Debra!
Also, we're honored to to be part of the wedding. May your borther's marriage be full with so many blessings and love. Sending our warm and best wishes!
In case there's anything you need in the future always feel free to message us, we're always happy to assist you.
Cheers!
Susana
Although I ordered two wine glasses
Although I ordered two wine glasses , I received only one . As soon as I contacted them , they corrected problem and sent me an additional glass , the glasses are beautiful ! Great customer service
13 juni 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Nancy,
Thank you for sharing your review!
I'm so happy that you find your glasses beautiful. I'm sure they'll enhance your drinking experience.😊
We're grateful as well for the patience and trust you've given us so we could rectify what happened.
You can be assured that we'll take note of that and make our best effort to prevent that from happening again.
In case there's anything you need in the future always feel free to message us at wecare@cortnetbarcelona.com. We're happy to assist you.,
Cheers!
Susana
Glassware is perfect, lovely and refined.
The glassware is everything I’d hoped for and more. I only ordered two glasses to see if they are worth the money. And, they are. I’ll order more. Hoping some of the pieces are available soon. Ordering process easy. Even the package is worth keeping.
12 juni 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola, Charlene!
It's Sofia from Cornet Barcelona.
Thank you so much for your wonderful feedback which we truly appreciate.
I'm really excited to hear that we have met your expectations and that you are happy with your new art pieces. ❤️
I hope you enjoy them for a long time. You can rest assured that when the other pieces become available, we'll send you a message so you'll be among the first to know!
Again, thank you for your kind review and support.
Greetings from sunny Barcelona. 😊
Sofia
Canadian orders beware. Get expensive to order.
Shipping method via UPS to Canada was very expensive. Product shipping, import duties and clearance brokerage fees are in Us Dollars. When I placed the order and got all the final costs associated with buying four martini glasses it ended up being $90 Cdn per glass. Customer care told me to refuse the shipment and they would process a refund. When the refund got processed I would end up being out close to $25 because of the credit card companies charges and the exchange rate fluctuation. Customer card took care of the extra costs for me. If you’re ordering from Canada I suggest requesting the final costs before ordering to avoid disappointment. Hopefully Coronet can figure out a way to get their product into Canada at a reasonable price so Canadians can enjoy their great products. Customer Care has been very good about rectifying this situation.
11 juni 2023
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear John,
It’s Sofia from Cornet Barcelona.
I'm so sorry to learn that your experience with us has been uncomfortable and you can rest assured that I’ll do my best to improve this situation. Please bear with me.
Kindly note that to make sure that I could be able to address your concerns, I have listed them with answers as follows.
Regarding your shipping and currency concerns, we understand that you’re not pleased with the shipping experience and we wish to have a fulfillment center in Canada to offer lower shipping costs. At this moment our fulfillment center is in the US as most of our customers are from this country, so that's why the price of our glasses is in USD. We have two warehouses there, to avoid having to wait in the delivery of the packages and give a better service.
Unfortunately, to be able to show prices in CAD, we’d have to do a complete restructuring of our processes (we’d need a different website, and open a warehouse in Canada...) and logistically we can’t do it right now. However, we know that we have Canadian customers who are part of our ‘La Familia’, so please rest assured that it’s something we're considering and we’d like to do in the future.
Regarding your concerns about the fees and the return of your package, I completely understand that the requested customs taxes were unexpected. Please note that customs taxes are a requirement as the packages are shipped from our warehouse in the US, so your order is processed as an importation. As stated in our previous letter, we have no control over it as it's being required by the government of the destination country. To improve this situation, we’re currently working hard to have an option so you can know and pay in advance any required taxes, and we expect to have this possibility available very soon.
With that, I'm sorry that you had to wait some days for the refund of your order until we confirmed with the carrier that the order was being returned to the sender. We understand you hadn't received your package and it can be discomforting for you. That's why we are always transparent with you and keep you informed every step of the way in these situations.
Finally, regarding your refund concerns, please note that I was very surprised to learn that you didn't receive your full refund in your account. I’ve rechecked and I could confirm that a full refund of your order in USD was made from our side.
I'm afraid that the outstanding $25 can come from currency exchange or bank fees. You can rest assured that we completely understand this is something out of your control and we’re willing to cover any unforeseen expenses that may occur. Could you please send me the receipt and the details via email so I can reimburse you?
I’ll take note of your comments and I’ll communicate them to the whole team in order to find future solutions. We take your words very seriously and your feedback will help us to keep improving day by day…
I sent you an email on July 15th, however, to this date I haven’t heard back from you. The email might have mistakenly landed in your spam folder, I’m afraid. It’s very rare that this happens, but I’ve written to you again so that we can resolve everything in more detail.
I’m looking forward to your response.
Thank you, John!
Sofia
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