cosmetic2go.com Reviews 

I bought it about two months ago, but the product was not mailed. The site is fake, I do not recommend it to anyone.

I've had a good experience buying products. They delivered on time, safely and quickly. Congratulations Cosmetic2go!
Thank you!

All good! Thanks!

Disappointing service. Purchased two items for £180. Was charged in Euros and goods were held at Customs for an additional customs charge. There is nothing on the check-out page to say that customs fees are payable on top. There is some small print saying that there may be a customs “process” but that doesn’t mention fees or additional charges. I was not aware that items were coming from out side of the EU to me in the UK or that there would be a customs charge - this isn’t on check-out page, on order email confirmations, on order invoices or in the terms and conditions on the C2G website. It is in some tiny small print on the Q&A page hidden within another question which I had to be directed to by C2G customer services.

I’ve been in discussion with C2G since - as it seems numerous others have - to complain about this. The responses have largely been defensive and borderline “it’s your problem” and not accepting of the fact that their website is misleading and misrepresentative of what customers are paying for. Numerous other reputable sites who ship worldwide do make it clear that items are being sent from outside the UK, and customs charges are chargeable in addition or they work them out for you and you pay them on check-out (eBay, FarFetch - both super up front about this). I don’t understand why C2G aren’t making this clear on their website.

I haven’t had a good experience with customer services. I’ve now overpaid for the items which I could have got for a better price elsewhere for much faster delivery (I still haven't had the items). I wish I’d read the TrustPilot reviews first. I will never use this site again.

the dispenser continually choked and little to no spray came out despite shaking it thoroughly each time. Very frustrating to try and get a spray application.

I was thrilled to find out that you carried the product as I could not find it in Canada. It was reasonably priced and arrived quickly.

Awesome communication, excellent pricing & rapid delivery!

Good price. Quick delivery

Great quality items, fast shipping.
Thank you.

Honest company , fair prices, products arrive quickly

Payed extra $$ for a faster delivery and it took up to 18 days to arrive! It was supposed to arrive in only 5 days. Costumer service took 4 days to answer my email. Horrible experience

When it comes to international shipping to the US we have had a hit or miss experience with Cosmetic2go. When the packages do arrive they have always been the correct products and quantities, however 2 times the packages were either lost in transit or held at customs indefinitely. Now while this isn't the fault of Cosmetic2go trying to get reimbursed for the undelivered packages has been a nightmare we have been able to get one reply from them so far and all they stated was that the package was stuck in customs and that it'd get to us soon which to this day 2 months later it still hasn't showed up. Now when it comes to their shipper of choice TNT (FedEx) they have been very bad with how they handle the packages. Truth be told 7 of about 8 parcels that we ordered had multiple units damaged or bent so when it comes to personal use there is no problem, but when it comes to commercial use I would advise against using Cosmetic2go for these reasons.

TLDR: They offer great items at great prices but filing claims is a nightmare and items arrive damaged (bent, crumpled, useable) 60% of the time. (US BUYER)

I would be more than happy to fix my review if we could work out my problems. Thank You