I was a bit nervous ordering but it was absolutely fine, I would highly recommend this site
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Lees wat reviewers zeggen
HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... Toon meer
I am unable to get this product in the UK and this is about the 3rd time I've ordered from cosmetic2go.com. Each time I have received emails updating me on the product's progress and the parcels have... Toon meer
ordered skin sceptical HA intensifier. It was a fake, I've used this product for years and this was watery with a faint smell. Have emailed and am awaiting response, having read these reviews I'm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
3,8
Goed
457 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Mustela product
I've had a good experience buying products. They delivered on time, safely and quickly. Congratulations Cosmetic2go!
Thank you!
23 juli 2024
Fast delivery
23 juli 2024
Poor service & misleading website
Disappointing service. Purchased two items for £180. Was charged in Euros and goods were held at Customs for an additional customs charge. There is nothing on the check-out page to say that customs fees are payable on top. There is some small print saying that there may be a customs “process” but that doesn’t mention fees or additional charges. I was not aware that items were coming from out side of the EU to me in the UK or that there would be a customs charge - this isn’t on check-out page, on order email confirmations, on order invoices or in the terms and conditions on the C2G website. It is in some tiny small print on the Q&A page hidden within another question which I had to be directed to by C2G customer services.
I’ve been in discussion with C2G since - as it seems numerous others have - to complain about this. The responses have largely been defensive and borderline “it’s your problem” and not accepting of the fact that their website is misleading and misrepresentative of what customers are paying for. Numerous other reputable sites who ship worldwide do make it clear that items are being sent from outside the UK, and customs charges are chargeable in addition or they work them out for you and you pay them on check-out (eBay, FarFetch - both super up front about this). I don’t understand why C2G aren’t making this clear on their website.
I haven’t had a good experience with customer services. I’ve now overpaid for the items which I could have got for a better price elsewhere for much faster delivery (I still haven't had the items). I wish I’d read the TrustPilot reviews first. I will never use this site again.
21 augustus 2024
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello, Samwise.
Thank you for your comment.
We're sorry you were unhappy with your shopping experience in our online store.
We would like to reassure you that, following the UK's departure from the European Union, it is in UK law that orders over a certain value could be subject to customs processing. Since this process is controlled by local customs, we have no power or way of predicting it, and it is impossible for us to control or provide the possibility of advance payment.
In addition, not only is it explicit on our website that we are based in Portugal, but it is also stated in more than one place that orders may be taxed by customs and that we are not responsible for these costs.
I hope I've helped to clarify your questions.
Best regards,
João.
Very poor dispenser
the dispenser continually choked and little to no spray came out despite shaking it thoroughly each time. Very frustrating to try and get a spray application.
25 juni 2024
Antwoord van cosmetic2go.com
Hello, John.
Thank you for your review.
We're sorry to hear that you're having problems using your product.
In this type of case, we ask that you contact us immediately so that we can assist you, either in clarifying the correct use of the product, or to verify its defect and proceed with a return or refund.
I will ask our customer service team to contact you to resolve the situation.
Best regards,
João.
I was thrilled to find out that you…
I was thrilled to find out that you carried the product as I could not find it in Canada. It was reasonably priced and arrived quickly.
22 juni 2024
Exceptional buying experience
Awesome communication, excellent pricing & rapid delivery!
30 juni 2024
Thank you so much excellent service!!
27 juni 2024
Vers long delivery time
26 juni 2024
Antwoord van cosmetic2go.com
Hello
I'm sorry that delivery took longer than expected. For standard shipping to Canada, transit time is up to 25 business days, but the norm is to take up to 10/12 days. Unfortunately, your order was awaiting delivery for 7 days, for unknown reasons.
For faster shipping, next time choose express shipping.
Thank you for your purchase. See you soon
Regards
I didn't receive my product.
25 juni 2024
Antwoord van cosmetic2go.com
Hello
I'm sorry you didn't receive your article. Unfortunately we believe the delivery was made to a different address. We filed a complaint with the logistics operator and sent you an email with information about the resolution of your situation.
Once again my apologies.
Regards
buenos precios y el envio es rapido
21 mei 2024
All good on time
24 mei 2024
Honest vs delivered As promised
22 mei 2024
Payed extra $$ for a faster delivery…
Payed extra $$ for a faster delivery and it took up to 18 days to arrive! It was supposed to arrive in only 5 days. Costumer service took 4 days to answer my email. Horrible experience
20 april 2024
Antwoord van cosmetic2go.com
regarding your comment, which we appreciate, we inform you that:
Your purchase occurred on Saturday and was shipped the following Monday. It arrived in the destination country 4 days later and waited for customs clearance for 4 days. It was delivered the day after customs clearance.
As we had the opportunity to explain, customs time is not counted towards transit time because the logistics operator cannot intervene with customs.
Unfortunately, some orders take longer at customs than expected, but unfortunately there is nothing we can do about this situation.
Likewise, transit time counts from the moment of shipping and not from the moment of purchase. Even if that didn't happen, your order took 10 days to arrive, not 18 days. (perhaps there is a mix-up with another order you have placed).
Regarding email responses, we always try to respond as quickly as possible, but sometimes the response takes a little longer because we need data from the logistics operator (for example) and this always takes around 12 to 24 hours.
Thank you for your purchase
Cosmetic2go US Customer Experience
When it comes to international shipping to the US we have had a hit or miss experience with Cosmetic2go. When the packages do arrive they have always been the correct products and quantities, however 2 times the packages were either lost in transit or held at customs indefinitely. Now while this isn't the fault of Cosmetic2go trying to get reimbursed for the undelivered packages has been a nightmare we have been able to get one reply from them so far and all they stated was that the package was stuck in customs and that it'd get to us soon which to this day 2 months later it still hasn't showed up. Now when it comes to their shipper of choice TNT (FedEx) they have been very bad with how they handle the packages. Truth be told 7 of about 8 parcels that we ordered had multiple units damaged or bent so when it comes to personal use there is no problem, but when it comes to commercial use I would advise against using Cosmetic2go for these reasons.
TLDR: They offer great items at great prices but filing claims is a nightmare and items arrive damaged (bent, crumpled, useable) 60% of the time. (US BUYER)
I would be more than happy to fix my review if we could work out my problems. Thank You
24 april 2024
I had to pay the custom bill on top…
After paying all what I was requested by the website I got an email from the custom that I had to pay more money. I replied I paid everything to the seller, few weeks later a letter with a fine, I had to pay but after this episode no way I am going to buy something from this website ever again!!
27 februari 2024
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello
I'm sorry that you had issues with customs in your country with your order.
As I do not have any additional information that would allow me to identify your order, what I can say is the following:
a) at checkout there is an alert about the possible payment of customs fees and taxes
b) these fees and taxes are decided locally by the competent authorities in accordance with a series of specifications that in most cases it is not possible to anticipate, so it will always be the recipient of the order who makes any complaint
c) therefore, it is the buyer's responsibility to be fully aware of local customs rules (and these change from country to country) to ensure receipt of the order and know that there may be fees and taxes to pay
I'm sorry once again for your difficulties.
Je n'ai jamais reçu le produit que j'ai…
Je n'ai jamais reçu le produit que j'ai commandé
très très déçue et plus confiance en cette compagnie.
27 april 2024
Antwoord van cosmetic2go.com
Bonjour
la commande n'a pas été envoyée car le paiement n'a pas été effectué. Veuillez confirmer que le paiement a bien été effectué. Si le paiement a été effectué, veuillez nous envoyer un e-mail à commandes@cosmetic2go.com et nous vous enverrons une preuve de paiement pour vérifier la situation. Merci.
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