The Cosmetic Skin Clinic Reviews 

I’ve been a loyal patient of The Cosmetic Skin Clinic for a long time and have referred many friends. My recent experience, however, has completely destroyed my trust in this practice — not only in the front office, but also in the senior doctors.

After a service issue, I was offered a complimentary treatment as a goodwill gesture. Dr. Christou told me directly that there was no required timeframe to redeem it (despite the front office staff initially saying there was) and that I should only do the treatment when it was clinically appropriate. I relied on that guidance.

When I later tried to book it, the clinic refused to honour the offer. What followed were weeks of back-and-forth emails with Jo and the front office team. The communication was repeatedly dismissive, avoided addressing the actual issue, and relied on shifting administrative explanations rather than taking responsibility for the contradictory guidance I had been given.

Most disappointingly, neither Dr. Christou nor Dr. Matthew stepped in to correct the situation or to acknowledge the role that clinical advice played in this. Their lack of accountability reflects poorly on the clinic’s leadership.

For a place that markets itself as trustworthy and patient-focused, this experience showed the opposite. I can no longer recommend them. And I'm sharing this to hopefully help others avoid a similar experience.

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UPDATE:

Your public response publicly disclosed personal medical information about me — identifying a treatment I received that I did not mention in my review and did not consent to share. Medical treatment information is special category data under UK GDPR, and disclosing it without consent is not permitted under data-protection law.

Also, your public reply still avoids the central issue: Dr. Christou told me verbally that there was no timeframe to redeem the treatment, and that is the guidance I followed.

Your reply also doesn’t reflect the weeks of back-and-forth with Jo and the front office, during which explanations shifted and the core issue was repeatedly avoided.

For clarity: the clinic is still not acknowledging the conflicting clinical guidance I received, and it has disclosed personal medical information without my consent, which may constitute a GDPR breach.

I had a non surgical rhinoplasty with the lovely Tara yesterday, and to say I’m thrilled with the results is an understatement! It was painless, quick and remarkable. After a lifetime of being unhappy with my nose bump, this is amazing! Thanks so very much Tara x

I’ve been doing my monthly hydrafacial and lasering sessions with Rumyana Atanasova. She is professional, caring, friendly, and explains each step clearly throughout the process. Rumyana is able to identify problem areas for my skin and provide solutions. Thanks to the treatment and her guidance my skin has been looking more hydrated, clearer and has fewer blemishes. I look forward to each session and hope to continue in the future.

I recently had full face rejuvenation with dermal fillers by Tara Jackson RN and I’m absolutely thrilled with the results. Her years of experience and incredible skill truly show—my face looks naturally refreshed and balanced, without looking overdone. She knew exactly what was needed to achieve the best outcome, and the whole process was seamless. I couldn’t recommend her more highly !

I’ve been a client of The Cosmetic Skin Clinic for ten years. When my regular practitioner was on maternity leave, I was treated by another doctor in July 2025. Unfortunately, something went wrong, and my appearance has been negatively affected since. The clinic has not put this right, has refused a refund, and has now withdrawn their previous offer of free corrective treatment.

My formal complaint has been escalated to ISCAS (Independent Sector Complaints Adjudication Service) for independent review. When these issues are resolved, I will update my review accordingly.

Update 05/03/2026 The adjudication process took many months and concluded with a recommendation from ISCAS that the clinic make a goodwill payment of £250 after finding that aspects of the complaint handling did not meet the required standards. Neither corrective treatment or a refund were provided. Patients should be aware that the scope of the ISCAS process is limited. It focuses on complaint handling rather than the clinical outcome of treatment, and it cannot require clinics to provide corrective treatment or refunds.

Update March 2026:
Following escalation to the CEO of The Private Clinic Group, the £250 goodwill payment recommended by ISCAS has now been provided and I have been offered a further appointment with Dr Christou free of charge as a gesture of goodwill.

I appreciate this response after escalation to senior management. However, neither corrective treatment nor a refund had previously been provided during the complaints process itself, and the outcome only progressed after independent adjudication and escalation.

Dr Anju Mehta is amazing. I have been suffering with lines around my mouth for a long time. Having tried many different treatments Dr Anju took time to assess me and offered a unique treatment. We carried it out last Friday and although its only 4 days since the procedure I can already see a big difference. The lines are softer and as the next few weeks go by the result will only get better. I highly recommend Dr Anju Mehta and I will be having more treatments with her in the future.

Racheal is an exceptional practitioner and a real credit to the clinic. She’s always thorough, takes time to listen, and makes sure I feel comfortable and confident every step of the way. As someone who can find it difficult meeting new people, I was amazed by how at ease she made me feel. I have complete trust in her expertise and know she always has my best interests in mind. Every visit is a positive experience, and I couldn’t recommend her highly enough.

I saw Dr Charlotte Woodward as my face was looking very tired (even though I wasn't...!) and gaunt after the menopause and weight loss. I felt self-conscious and unattractive. A few injections of artfully placed filler later, and I look refreshed; so much so that no one knows I had work done, but people keep complimenting me on looking good, and looking relaxed and well. I am delighted with the natural and rejuvenated result - my face now reflects how I feel inside. Best gift I've ever given myself.
Dr Woodward has a friendly and professional manner, and I'm looking forward to continuing my 'tweakments' journey with her, to maintain this excellent outcome.

I’ve had the pleasure of being treated by Dr Anju Mehta, and I can confidently say she’s a game-changer in aesthetic medicine.
Her calm, composed demeanour and honesty instantly puts one at ease.
Dr Mehta took the time to understand my goals and tailored the treatment plan with meticulous attention to detail.

I wouldn't be wrong in saying 'Dr Mehta doesn’t just treat faces, she enhances confidence.'
Her ethical approach and commitment to natural results make her a standout in the field.

I wholeheartedly recommend Dr Anju Mehta.

***Updated Review on the Clinic***

After leaving a glowing review for Dr. Mehta, I’m disappointed to now be commenting on the clinic’s terms and conditions. Following my treatment, I was offered 20% off the next session — a generous offer, especially considering the clinic’s premium pricing.

However, I was surprised to learn that the discount is only valid if the next treatment is booked and completed within 30 days. Due to the cost, I’ve opted to have my next treatment elsewhere, though I would genuinely love to return to see Dr. Mehta. Unfortunately, the booking team confirmed that the 20% offer cannot be extended beyond the 30-day window.

It’s disappointing that a clinic of this calibre doesn’t allow for more flexibility, especially considering the recovery time often needed between treatments. I initially chose this clinic believing it prioritised patient care, but this experience has made it feel more like a business-driven approach than a customer-focused one.

Dr. Mehta and the nursing team provided excellent care, and I’m grateful for that. However, the clinic’s policies don’t reflect the same level of compassion and professionalism.

Sadly, I would hesitate to recommend the clinic to family and friends based on this experience.

I’ve been seeing Dr Martins for many years. She is very attentive and listens to your needs and concerns. I’m completely relaxed with her and she is a total professional. She will suggest treatments she thinks maybe suitable but never makes you feel pressured to do it. Very highly recommended.

I would leave 10 stars for Dr Mehta if I could. Professional and super knowledgeable she has transformed the way that I look after my ageing skin. Dr Mehta has a kind, gentle and precise way, which makes me feel totally confident in her practice. Honesty in aesthetics is so important and I feel that the clinic and Dr Mehta in particular deliver that. I have been a client at Stoke Poges for over ten years and hope to visit for 10 more!

Stress and menopause have wreaked havoc with my face. Dr Victoria Manning came to the rescue! I needed temple filler to eradicate the 'peanut' look which evened out my face shape. I had Profhilo structura to fill in the reduced fat pads, as I didn't want the puffer face that filler gives. Botox was used to provide me with a natural looking brow lift, lift the sides of my mouth (to make me look less sad), and to smooth the appearance of the 'orange peel' look on my chin. The overall look is a refresh and I was asked recently how my skin looked so good! I'm having a peel after the summer, so I'll report back with the results then.

Marie did some treatment for me. She is incredibly knowledgeable and exceptional in the work she does. I would definitely recommend you go and see her for all your skin concerns.

Marie is very welcoming and extremely calm and caring in her work.

Mr Nick H

The staff were charming but the results minimal. On Dec 13th 2024 I had Cool sculpt mini under my neck and Ultherapy on my lower face. I had a 6 week and a 3 month follow up where 'subtle' effects were claimed, however I can see no visible difference to my face. The ultherapy was painful, expensive and ineffective on me. The Cool sculpt hurt a bit but didn't really work, some photo angles showed marginal improvement to fatty tissue.

Having been ill for several years, in 2024 I hit menopause, had major surgery, lost four stone and gained two autoimmune diseases - my confidence was non-existent. My skin was pale, sagging and thin, I had developed papulopustular rosacea. My outward appearance reflected my inner ill health, and I had utterly lost my glow.

Realising I needed to do something to restore my confidence, in January I phoned The Cosmetic Skin Clinic in Buckinghamshire. It was the best phone call I have ever made. Within a couple of days, I met with Tara for a consultation. I described how I looked like “Deputy Dog”, no longer went out and felt completely unlike my former self. I showed her a photo of how I looked only a few years before and explained I didn’t want to change my face, I just wanted to look rejuvenated, still my face, but revitalised.

Meeting with Tara is a mood and life boosting experience. She fizzes with energy, has such enthusiasm for her work and oozes confidence in her abilities. Tara explained the issues as she saw them, the remedies that a course of treatments would offer and recognised my desire to look natural, just refreshed, which turns out to be Tara’s specialist area.

Tara was honest about the results she thought could be achieved and was careful to manage my expectations, I had a lot of skin on my cheeks that had lost elasticity and was never going to completely revert to a snatched jawline. By the end of the consultation, we had agreed a plan of action.

It's now the beginning of April, and to say that my face has been transformed is an understatement. I look more like "me" than I have for over 5 years. My skin glows, it is thick and bouncy, it is no longer dull and drooping. I have colour in my cheeks. The crepey texture has disappeared, the rosacea is under control, and my jowls are almost eradicated. But most of all, I have my confidence and energy back.
My positive sunny self has returned, and while the entire team give such a warm welcome, are totally professional and make every visit something to look forward to, it is especially thanks to Tara, her light touch and experienced eye. I am so grateful to her, I have been restored.

I have been a client of Lee Garret for over 15 years and cannot recommend him highly enough.
He’s not only incredibly skilled and knowledgeable but also has a warm and welcoming approach and immediately put you at ease. His attention to details and commitment to achieve natural results are unmatched.
What sets Lee apart is genuine care for his clients; he takes time to listen to your concerns and thoroughly explains procedures and ensure you feel confortable every step of the way. I always leave feeling confident.
If you are looking for the best cosmetic nurse in the industry, look no further, LEE GARRETT IS THE BEST!!!!

Lee has always provided top notch advice and treatments. His calm and gentle approach is incredibly reassuring, and being available for advice on after treatment sets him apart from the rest. I wouldn’t use anyone else!!!!

I’ve been seeing Lee Garrett for over 15 years. He’s an incredibly talented practitioner and a genuinely kind, caring person. Lee takes great pride in his work, and the results truly speak for themselves. He stays up to date with the latest techniques and technologies—it’s clear that his work is also his passion. I couldn’t recommend Lee more highly.

I had my very first treatment with Lee several years ago and I wouldn't go to anyone else. He's fantastic.

I am recovering from cancer and after moping for 2 years went back to see Lee. He was so welcoming and kind and even before recommending treatments spoke to me at length, even boosting my morale!.
He suggested light Botox and Moxi as being the most suitable for me at this time and after answering my endless questions I went ahead with the treatment and I am very happy with the results. .I can already see an improvement .He is is the best!