Cosmo (formerly ClassUp) Reviews 

The support line does a really good job. We had some difficulities with the network but the support line was really patient to help us fix the issue.

The BIGGEST waste of time and money. The Facebook ad "does your 5th grader write like this (example of poorly written essay) and we can help them write like" (example of a greatly improved essay), sucked me in. 10 sessions later, my son is not writing any better. I basically paid $200 in sessions for help with his research paper and it at a C grade at best. Save yourself the time, money and frustration.

My son learned a lot from ClassUp. Thumbs up.

ClassUp is just what we're looking for! My daughter can attend classes anywhere as long as there's network. It's very convenient!

Great so far. My kid is more confident doing math homework now.

We had scheduled the class for Thursday, but there was an urgency. After communicating with ClassUp, the class was promptly rescheduled.

Brian is really great at teaching math! Very humorous and patient. My son love learn with him.

My daughter can't wait to attend another math class. She loves math now!

We met a few issues during the first class but the IT team fixed it very quickly. Now my son loves it!

ClassUp has definitely exceeded our expectations. It's been 3 months and our daughter is improving so much in math.

Our daughter met some difficult with her math and Ela. The tutors on ClassUp listen to her question, and gave her lots of instruction.

My daughter is in 4th grade gifted program with advanced concepts in her subjects. She was struggling to cope up with Math and English. ClassUp really helped her as she gradually picked up to pace. So fortunate that we got good teachers for both subjects from ClasssUp who listen to my daughter patiently about her doubts in the subject and clarify them in a simple way that my daughter remembers easily. I really Thank ClassUp and specially Mark for helping us to find nice teachers who fit as per our requirements. We are so impressed with ClassUp that has easy scheduling and video classes, now we have opted for my daughter's next academic classes as well!

The best part is that my daughter can reply videos as much times as she likes. She can go back to the video if she forgets how the tutor taugher.

We love an app that’s easy to use.

I lost 3 classes and it never got rescheduled. Teacher canceled the classes and it was at the end of session. Since it was canceled by class up, i thought it will be rescheduled by them. But relationship manager calls and say I have to book next session (12 classes) to get that 3 classes otherwise I’ll lose. I raised complaint, but they didn’t address my issue. They don’t care as you pay all up front. I don’t recommend class up.

ClassUp is really helpful for my daughter who is 8 yr old in 3rd grade . Her writing skills has improved a it I can see her grades are improving, I can see she is more confident in writing a paragraph herself. Teachers are really helpful and they know proper techniques how to make them feel confident and also help them understand their challenges and work accordingly. I am so glad I enrolled my daughter here. Thanks Mark for all the help and support.

When they're trying to get you to enroll, they're good.... Once you gave notice, good luck getting anyone to help you with an issue - even if they caused the issue. My son's teacher cancelled on us (but ClassUp kept billing us); trying to re-schedule and get a new teacher is such a hassle. We still have class credits left but I can no longer schedule a make-up class to recover my payment (acct. has been de-activated). CS is not able to do anything. I called numerous time & was told each time that a Mgr or Learning Partner will call but still nothing. Very unprofessional, not to mention they don't care that they owe you refunds. I would stay away from ClassUp.

Scheduling classes are very easy, teachers are great and very knowledgeable, also the learning partner Jeanling is really good and supportive throughout the tenure. My kid is really improved a lot in Math and reading. I would like to thank the teachers Jaedon and Barihan for helping out my kid.

They charge for the classes in advance. They promptly follow up with you until you sign up, pay for the classes and trap you.

The classes are canceled without heads up, they never get rescheduled and they ask you to pay for the rescheduled classes saying the subscription was only these many weeks. They are not flexible and do not have a single teacher assigned for all sessions. They schedule and cancel classes as they wish. They do not follow up to reschedule cancelled sessions and stop answering calls, they don’t reply to emails or messages. The customer support is horrible. The company seems to be fraud who are just after money.

UPDATE TO THE REPLY FROM CLASSUP: Every few sessions, a new teacher is assigned, time is wasted with introductions and there is no continuity from previous classes/sessions. Random teacher joins, random topics are discussed. No value add.

My Son really enjoys his Maths and English class with Classup . Both the teachers are great and they customize the program as per his needs. The classup reps are also very helpful. Great experience