After thirteen days, my order finally arrived. At first, I was disappointed with the delay and the lack of updates. But once I received the products, which look genuine and of good quality, I change... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My experience with Cosmo Direct was fluid and prompt. Customer service was quick to respond and shipping internationally was a smooth as possible. The products were as exactly as expected. We look for... Toon meer
I really appreciate the quality, freshness, and speed of shipping. Thank you so much. I will order again.
great price, fast shipping BUT expires in 5 months
Bedrijf heeft geantwoord
Contactgegevens
Rua Da Alfandega 57, 9000-57, Funchal, Portugal
- 786-941-6100
- info@cosmodirectsupply.com
- cosmodirectsupply.com
I’d like to leave a positive review for…
I’d like to leave a positive review for Cosmodirectsupply and especially for Dan, who assisted me with my order.
Dan was very responsive, patient, and helpful throughout the entire process. He took the time to answer my questions and guide me when there was some confusion with shipping and payment, and I really appreciated his calm and professional communication.
Thank you for the support and good customer service — it made a stressful situation much easier to handle.
15 januari 2026
Review zonder uitnodiging
Great prices and great service I…
Great prices and great service I definitely recommend!
25 november 2025
Review zonder uitnodiging
Great experience, great prices
Great experience, fast shipping and amazing product! 100 percent recommend!
12 november 2025
Review zonder uitnodiging
Very helpful customer service.
28 oktober 2025
Everything was great
Everything was great. The products are original and the shipment was fast.
2 oktober 2025
Excelente service and delivery
29 augustus 2025
no adequate order follow up
6 september 2025
Antwoord van Cosmodirectsupply
Thank you for your feedback. We strive to ensure clear and timely communication with all of our clients. In response to your inquiry, we had already sent you a detailed message via WhatsApp, but it seems you may not have had a chance to view it yet.
Please feel free to check your messages or reach out to us directly at +1 (786) 941-6100 or info@cosmodirectsupply.com so we can assist you right away.
We value your business and would appreciate the opportunity to resolve this matter to your satisfaction.
Slow shipping , Worth the Wait
After thirteen days, my order finally arrived. At first, I was disappointed with the delay and the lack of updates. But once I received the products, which look genuine and of good quality, I changed my mind. That’s why I’m updating my review. Hopefully, future orders will be handled more smoothly, but overall I’m happy with the quality of the items I received.
Best regards,
Prof Dr raeissadat
4 september 2025
Antwoord van Cosmodirectsupply
Thank you very much for your updated review, Prof. Dr. Raeissadat. We truly appreciate your feedback.
From the date of your order, the total turnaround was 8 business days. While this is slightly longer than our usual 5–7 business day timeframe, we are glad to hear that you were satisfied with the quality and authenticity of the products once they arrived.
We’re pleased you reconsidered your initial impression, and we look forward to making your future experiences smoother and faster. Your satisfaction is very important to us, and we’ll continue working hard to improve.
Antwoord van Cosmodirectsupply
Hello Heidi,
We received your email yesterday regarding 2 packs of PDO Threads missing from your order. Please note that due to the time difference between America and Europe, we only received your message at around 9 PM our time.
That said, your inquiry has already been responded to via phone, WhatsApp, email, and now Trustpilot. Unfortunately, we had not heard back from you through any of these channels until now.
We kindly ask that you please respond through any of the communication methods above so that we can promptly resolve this matter for you. We are committed to ensuring your satisfaction and appreciate your cooperation.
Thank you,
Cosmo Direct Supply Team
I really appreciate the quality
I really appreciate the quality, freshness, and speed of shipping. Thank you so much. I will order again.
29 juni 2025
My experience with Cosmo Direct was great
My experience with Cosmo Direct was fluid and prompt. Customer service was quick to respond and shipping internationally was a smooth as possible. The products were as exactly as expected. We look forward to doing more business with them.
26 juni 2025
I've had a fantastic experience with this company! Their products are high quality, reliable, and exactly as described. You can tell they really care about what they do—from the thoughtful packaging t
I've had a fantastic experience with this company! Their products are high quality, reliable, and exactly as described. You can tell they really care about what they do—from the thoughtful packaging to the performance of the items. Customer service is responsive and helpful, which makes the entire experience even better. I’ll definitely continue to shop with them and highly recommend them to anyone looking for great products and trustworthy service!
5 juni 2025
Cosmo Direct Supplies has been super…
Cosmo Direct Supplies has been super reliable for my business. They have a huge selection of products, which makes it easy to find everything I need in one place. Shipping is fast and always on time, and the items arrive well-packaged. I’ve had a great experience so far
4 maart 2025
Review zonder uitnodiging
Highly recommend 10/10
Ordered from here a couple times. Reliable, great product, and awesome customer service
1 mei 2025
Review zonder uitnodiging
Amazing encounter
Had a fantastic experience dealing with CDS. Loved their professionalism and efficiency. I would recommend to all professionals looking for injectables at distributor pricing!
16 mei 2025
Review zonder uitnodiging
Very easy to navigate
Very easy to navigate, fast shipping, I’m happy to continue using Cosmo
15 mei 2025
Review zonder uitnodiging
Antwoord van Cosmodirectsupply
Thank you for your feedback! I'm pleased to hear that you were happy with our pricing and fast shipping, and that the fulfillment process was seamless.
However, I sincerely apologize for the shorter expiry date on your product. We always aim to provide a standard 1-year expiry, and I understand how important that is for your planning and inventory needs.
For future orders, if expiry dates are a concern, feel free to reach out to us in advance via SMS, call, WhatsApp at (786) 941-6100, or by email at info@cosmodirectsupply.com. We’ll be more than happy to provide all necessary details before processing your order.
Thank you again for your support—we look forward to serving you better next time!
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