Costa Sunglasses Reviews 

My expensive Costa sunglasses are coming apart at the frame arm like a cheap pair from a discount store. What about the warranty? Oh, that’s not a manufacturer defect! But we will sell you another pair at a discount; $207!! Right, I’m stupid enough to throw good money after bad!! Save your money, buy another brand. Costa does not stand behind their product.

I’ve had a pair of Costa sunglasses for about 15 years now. The glass lenses recently cracked and I sent pictures of them to Costa to see about a repair. Because they were a discontinued pair, Costa gave me a 50% off code on a brand new pair. Absolutely stoked about this! Love how Costa treats their customers.

I had an issue with being double charged when going through the repair/replace website and never received a confirmation email but after reaching out to their email contact on the repair website, Kiki emailed me back with a 50% discount code and helped get everything right. I now ordered a new pair and am very happy! Thanks for the help :)

What I received from Costa wasn’t what I wanted or ordered. Costa wouldn’t correct this by sending what I ordered. Instead they wanted to refund 20% of what I paid. Despite asking for this to be corrected by sending the sunglasses I ordered they wouldn’t do that. Eventually they said they would refund 50% of what I paid.
I can only say buyer beware.

Extremely disappointed with Costa Del Mar

I genuinely believed I was buying a premium product backed by premium customer service. Unfortunately, my experience has completely changed that opinion.

My Costa Rincon lenses cracked, I contacted Costa expecting that, even if it wasn’t covered under warranty, I would at least be able to pay for replacement lenses or have the sunglasses repaired.

Instead, asking for a solution Costa told me that they wouldn’t repair them or provide the replacement I wanted.

For a premium sunglasses company, I find that incredibly disappointing. I’m not asking for something for free - I’m asking for the option to pay to repair a product I already own.

It’s especially frustrating because Costa markets itself as a company that supports its customers and offers repair services. Yet when you actually need help, the answer can apparently be that they simply don’t repair glasses outside of warranty.

I won’t be buying another pair of Costa sunglasses.

I ho, I ho. Back to Maui Jim I go…

Premium prices should come with premium products and premium after-sales service. Costa has lost me as a customer.

I spent 300 dollars this spring on a pair of glasses and a c line retainer. Very light use and never submerged the glasses or retainer. Worn almost exclusively on the way to work while driving my car in the morning sunlight. The retainer wire is nearly rusted solid after just 4 months of use somehow despite being covered in plastic. I put in a request to replace my retainer and they declined to replace the obviously defective product.

*Update

Sent an email with relevant details to the email provided. Andre responded to me with an expired discount code. Sent 3 emails over past 2 days with screenshot of on screen message indicating the code was expired. No further response from Andre

Brand new pair if Tuna Alley glasses less than six months old and the rubber nose piece is breaking off and the rubber on the ear pieces is coming off. Costa will not warranty because they say its not a manufacturer defect. I have had several different models from them with the same issue. You should expect better for as much as these glasses cost. They will never get another dime from me. You'd be better off with wal mart sunglasses. At least you wouldn't be out as much when they tear up.

Glasses Dont fit. Website says glasses can be returned but there is no return procedure. I will be making a paypal and Visa Complaints then an Ombudsman claim if necessary . Companies cant lie about returns in Australia, Don't buy

This is my second pair of glasses as he first the nose piece came unglued. Now my second warranty pair the rubber has come unglued from the plastic frames and warranty was denied. Sent in picture, chated and called but said it was not a defect when they glue the nose piece and rubber to the frames. Will never buy another pair ever! So for an update you want me to buy more crappy glasses that will do the same. Sorry I'm not that stupid and there are other products that will stand behind their product. Ever seen Costa and Oakley were bought ou they are crap.

THE WARRENTY IS A LIE
DONT BELIEVE IT.

SUPPORT ANOTHER COMPANY WHO CARES ABOUT THE CUSTOMER

I have given Costa Del Mar a review of one star. That is actually more than they deserve.

Costa is not the same sunglasses company that it has been for the last 20+ years. They say that they have a lifetime warranty and this is not true at all. It is not a lifetime warranty in the warranty is based on whether they feel like it’s a warranty item or not. On my most recent warranty issue with them the Plastic sides on the temples delaminated. This is clearly a manufacturing flaw. They say it is not covered.

I then called them on the phone and I got a person in the service department named Ian. Ian was very quick to tell me that he did not own the company and he did not set the rules and they do have a lifetime warranty, but in fact they don’t. I then asked for him to send me to a supervisor because he was actually being very rude and how he was talking with me. He said he was not rude and he decided that he was talking to me in an acceptable manner and that he would not transfer me. He refused to transfer me to supervisor.

I don’t know who’s running this company now, but they don’t seem to understand that customers like myself who have been wearing nothing but their sunglasses for over 20 years should make a difference, but I guess we don’t to them

I WOULD NEVER BUY A PAIR OF COASTAL SUNGLASSES

I WOULD NEVER BUY A PAIR OF COAST SUNGLASSES

DON’T BE FOOLED BY THEIR LIFETIME WARRANTY IT IS A LIE.

Wonderful products...tragic customer service! Used to be different, not anymore! I am making it my retired ass business to spread the word of a great products fa
ll from grace. Despicable!

I purchased this pair of sunglasses in September 2025. In July 2026, where the frame connects to the arm, the joint broke and I am missing a nose pad. Went onto costas website, created an account and filed a warranty claim. Mind you they are less than a year old. The company declined my warranty stating that is not covered by warranty due to it not being the manufacturer’s fault. They also stated that my pair of sunglasses are discontinued, BUT they still have them listed on their website and here on Amazon. I’ve been a costa wearer for years but after my first ever warranty claim, I will not be coming back. I will not wear any luxotica or costa brand again.

glasses have a defect and they wont fix them

I've had 2 sets of Costa Brine shades for 15 years. Never again! When they were based in Daytona Beach, Florida for 40 long years they came with a lifetime warranty and they never required a receipt... you could have gotten them as a gift or simply lost it over the years. The new owners in Italy just refused to replace them two days ago... after a nightmare trying to deal with their AI email service and customer service over the phone in the Phillipines.
A company in Italy bought Costa and absolutely refuses to honor the company's previous lifetime warranty. Their quality has gone way down and they only warranty them for 2 years now... while their prices jumped at least 25%.
I will never buy from them again and I'll never recommend them to my dive students either. Without a lifetime warranty, they should cost under $100. Otherwise, why bother?

4 days later
Okay, I tried the CostaSocialCS@costadel... thing and got the same run around. Pretty sure it's all AI as well. No lifetime warranty or honoring it anymore. The best they'd do is offer 50% off a new pair. The new ones are junk plus cost 25% more and only come with a 2 year warranty now. No thanks... I'll have to pay over $150 to replace mine that came with a lifetime warranty.
Costa should have stayed in Daytona Beach and kept real Americans answering their phones, not sent customer service overseas and to AI. Never again... they're literally a rip off today.

4 more days later...
Costa AI keeps sending emails from their link below. It's getting annoying because now they're just wasting my time. No actual person to speak to... no customer service of any kind.
Same old BS... they're AI email service refuses to honor the lifetime warranty and expects me to pay 50% off for a replacement pair. That's over $150... no thanks! They're not worth half price either... not without a lifetime warranty!
Go figure.
Costa sunglasses are a rip off now, the lower quality sucks too... never again.

UPDATE:
Costa responded to my email so I reached out to them as THEY suggested to follow up on my issue. Weeks have gone by and they still have not responded. Unfortunately it's the same old thing TERRIBLE CUSTOMER SERVICE.

They do NOT stand by their warranty. Nose piece started falling apart as well as the rubber on the side of the glasses. Did a warranty claim and they denied it saying it was not product defective. How is it NOT product defective when the rubber starts disintegrating. I will NEVER buy another pair!!!

I purchased a pair of Trades the first week of April 2026, last week, i had them hanging around my neck and when I put them on there was a crack across one of the lenses. They didn’t fall, weren’t damaged, just a crack across the lens. I sent in a warranty claim that was denied. They claimed it wasn’t a defect but did offer to repair them for $150. They are 4 months old and weren’t abused, that’s a bit ridiculous in my opinion. The glasses themselves are great, but the warranty/customer service department is a joke. I’ve worn Costas for years and recommended them, no more. I won’t buy another pair and will caution people about buying them.

The website offered an introductory promo code and then denied it when I made my first purchase. Feels like a bait-and-switch.

I ordered a pair of the Costa Diego Sunglasses as a reward from my company for 30 years of service. after about 3 weeks of normal daily use, the rubber on the frames began to pull away from the frames near the ears. I tried to submit a warranty claim and was directed to their online warranty form. That form has some serious design flaws but I was able to get all the pics and receipts uploaded. After it was submitted I couldn't see anything about it other than it was "being processed." Communication said that they'd get back to be with in 5 business days. Submitted on Tuesday morning and I didn't hear back until Thursday the FOLLOWING week, 7 Business day / 9 total days. Their correspondence said they couldn't move forward with the claim with the current pictures and needed additional ones. Then in the Notes said they needed a receipt picture, of which I had already provided. So I tried to send them ANOTHER set of pictures for the receipt. It allowed me to upload one of the 3 I had, It was an online order and the email back was split onto 3 pages, then greyed out all the "additional picture upload lines" and the only option I had was to submit. I did and proceeded to receive an email that said they'd get back to me in another 5 business days. And there is NO way to amend the ticket with the additional pictures. attempts to rectify this via online chat has best essentially fruitless. The Customer service reps seem nice but don't have any insight into the request and just seem to be "reading from a script" with how to go about the warranty process. This clearly isn't helping as the process itself is massively flawed. Attempts at calling the phone number have been equally fruitless. I couldn't even get a person on the phone to try to get this issues resolved. AI "couldn't find my request" and that I needed to submit one on line and gave NO option to speak with anyone.

All in all, Terrible Warranty process, unempowered online Customer Service reps, and Terrible phone tree options. Not to mention some serious Quality control issues with the product.

UPDATE: I've contacted the Company 3 times now and it's just gotten worse. it's a different answer everytime. I've been around long enough to know when I'm getting the run around. every time I provide what they ask for, it's another thing, wait weeks with no answer then contact and it's some new BS reason. If I could give them 0 stars I would. Absolutely terrible. STAY AWAY!

I ordered a pair of reefton pros, 300.00 pair of sunglasses, 3 months the ear piece was falling off. I reached out to customer service, only to discover there's not an actual customer service. They will not honor your warranty, they will waste your time and money. Don't buy into the hype like I did.

I've been wearing nothing but Costa's for more than 15 years. The glass are top notch and they stand behind their products. If I ever have a problem, which has been rare, they take good care of me. I couldn't be more pleased with both the glasses and the company.