Costa Sunglasses Reviews 

Terrible company. They do not honor warranties. Customer service is a disgrace with every agent giving a different response just to try and get rid of you.

Loved my Costa glass lenses sunglasses until the materials began separating on the temple pieces. Contacted CS and was told it was not a material or workmanship issue and not subject to warranty coverage. $400 worth of glasses lasted less than two years. Never again - better options out there.

I ordered sunglasses EXPEDITED and 2 weeks later have not received my order. Costa customer service is offering nothing other than there's nothing they can do. Buyer beware Costa took my money and ran.

No wonder they have a 2.6 rating. Trying to get costa sunglasses repaired. Almost impossible with their website. Terrible customer service. Will never purchase costa again

Bought some brand new just released Costa Del Mar Canaveral aviator sunglasses titanium frame gold color glass 550 lenses there incredible sunglasses I bought some Oakleys for about the same money with polycarbonate lenses they absolutely suck the Oakley Ti is the worst ever go thin glass every time for optics clarity scratch resistant LOVE THEm buying a separate pair!

I purchased an item through the Italian Costa Del Mar website and later returned my order.

The return was delivered back on May 13, as confirmed by the tracking information and by their own customer care.

As of today, I have still not received any refund.

This situation is completely unacceptable. I contacted customer service several times and mostly received generic replies without any concrete resolution. I had already requested a resolution by June 17. Then, on June 15, they stated in writing that I would receive the refund within a maximum of 5 working days. That deadline has passed, and I still have not received any reimbursement.

This is extremely poor customer service and unacceptable refund handling. A customer should not have to spend weeks chasing a refund after a return has already been delivered and confirmed.

This has been a deeply disappointing experience and definitely one I will never repeat.

Costa sunglasses are the most worthless glasses on the market. I bought a pair and 2 weeks later all the rubber came undone and they constantly fell off my head. I was happy to smash them with all my mite and crush them into oblivion. I will never buy another pairnof Costas again as long as I live!!!

My wife bought me a pair of Costa's in March as a birthday gift, it is now June and one of the arms just fell off, the frame split and a lens fell out. I am SO disappointed. I've worn Costa's exclusively for better part of the last 20 years. I got my dad into wearing them, and my wife wearing Costa's. This is the last time we will ever spend money on Costa's.

Positive: very comfortable

Negative: 1) Quality - when you pay about 700.00 for prescription sunglasses you expect them to last. My first pair had lens issues. After trying for days to contact just a customer service person I found the President's email. After many conversations they were replaced. 2 years later, using primarily for driving, the arm snapped off. Try to get through the voice activated system to talk to a human....good luck! And trying to talk to a human is my biggest complaint. Although I think they are very comfortable, I can't justify buying from Costa Sunglasses.

I am so impressed with Costa Del Mar's customer service! I recently sent in my Fantail sunglasses for a warranty replacement, and the entire process was seamless. They kept me updated every step of the way and sent out a brand-new replacement incredibly fast. Costa genuinely stands behind their products and takes care of their customers. The Fantails are hands-down the best sunglasses for the water, and now I am a lifelong customer thanks to this amazing experience. Highly recommended!

Website is terrible. I put items in my cart and then try to checkout and there is nothing in my cart. Tried calling, was left on hold.

Costa used to stand behind their product but they no longer provide any customer service. I had a warranty problem that i tried to handle on Chat and was lied to, then given a ph number to call for help. First person hung up on me when they went to pull up my account. Next person couldn't do what the 1st person told me they could do then said they would email me in 3 days to resolve. Useless and horrible service. Never again! Bajio provides EXCELLENT customer service and they will get all of my future business. * update: I emailed them at the address below....NO response

Costa del mar warranty process is absolute garbage.... If you bought your sunglasses in Puerto Rico they make you fill a different form and it gets sent to the trash, there is no warranty.... Frames just snapped under normal use and these don't even have one year..

I received excellent customer service from Costa. I just replaced an older pair of sunglasses and Costa provided me with a discount. I’ve only had outstanding customer service from Costa and their product (sun glasses) are truly outstanding.

So far so good I just placed my order but the website is very easy to use and it has a really good ar for trying on glasses.

Will not put another dollar to this company, after selling out the customer service has tanked. I was refused warranty after a product defect. Take your money elsewhere.

I lost my nose piece on my glasses and received them as a gift. My warranty was denied because I did not have the receipt for the item I received as a gift.

I have purchased and owned multiple pairs of Costas in the past, with very little trouble. I purchased a brand new pair this year, with the glass lense, and less than 2 months in I got some sunscreen on the glasses. I tried cleaning them with my cloth, and it scratched visably (or removed the film perhaps) on the inside of the lense. Costa is not standing behind the product, and I think clearly a 200+ dollar pair of glasses should not ruin the lens when you get sunscreen on them. Not only are they not warranting the lenses, but they also said it would cost $143 to replace them. I paid $230 or so for the glasses, and bottom line will never be a costa customer again with this customer service.

Update on 6/9. Costa thank you for the reply I emailed you yesterday 6/8 as you requested below, and awaiting your response.

Gave $241 and the frames has warped and they not going to replace them said out of warranty not even a year old. Want me to give them 150 to fix them they are trash never buy from them again.

Customer service is non-existent, couldn't figure out how to get past the AI Bot to a live person. Prior to being purchased by Luxotica I was given a pair as a gift. The nose piece fell off, 1 call, and I had a replacement pair. Surprise, the nose piece came off the new pair. Now, since I don't have a receipt, they rejected fixing the glasses they sent me as replacements. Going to Maui Jim, they aren't owned by Luxotica.