Costa Sunglasses Reviews 

Have a pair of Diego glasses, the frame cracked and submitted a claim for repair or replacement, service center was a nightmare, sent pictures two times and then denied, but said to start new claim due to quality of pictures. My password dosen't work, said they would fix never did. tried to contact with chat and service was not working. Have had Costas for 15yrs but this experence is horrible. Have original box and reciept/2 year warranty/purchased 4/24.
Worst coustomer service EVER!!!!!!

Had glasses for approximately 6 months. The nose pad fell off. I still had the receipt and paid extra for warranty with costa and they would not fix or replace the sunglasses. They did however offer me 50% off a new pair. Why would I purchase a new pair if these pair didn’t last 6 months. Terrible customer service took two weeks to get a response. The sunglasses are not cheap to purchase and should last longer than 6 months. Save your money and buy from a more reputable company!

Amazing customer service, was very helpful. Love the brand and it live to its name

The whole thing was sketchy today. Credit cards all being declined, people hanging up on me. Then telling me my frames were out of stock. Talking to people at Costa seems completely counterproductive.

Having owned Costa sunglasses for more than 15 years, they were always bought for their lifetime warranty against defects and workmanship. I have owned many of the frameless designs including Cayman, Gulf Shore and Ballast. They all crack at the screw support at top above nose bridge. They fail to secure the hole for screw with a plastic inset and washer to reduce any normal shock, heat expansion, and wear.

Well Costa has now sold out to a major corporate giant and silently removed their lifetime warranty. It was even printed on their boxes including my Ballast. So when provided copy of warranty and glasses with reoccurring issue, they declined warranty as user issue. Then they started demanded proof of purchase even after their records show it was replaced for same issue about 12 months prior. Costa failed to honor warranty and failed to upgrade product which would cost less than a dollar on a 225.00 sunglass.

In looking thru google, you will find a class action lawsuit currently open for “warranty” and “service” issues. Truly a great company that sold out and went downhill to try and move upstream. Shame on Costa.

UPDATE : Contact to Costa Client Services was of no help. They simply provide a similar form (or Ai) based reply. No true assistance just the appearance.

My original review was replied by Costadelmar.com to email my situation and they would look into it. So I emailed them my receipt which only had them a week or two and the situation and over a month later I have heard nothing back. Ive just decided to cut losses and go with a different company with customer service and warranties that are valid.

It was the repair service experience that was completely ridiculous! I broke the glass lens on my Sullivan's. I sent them off for repair and paid $136.00 to have them fixed since they were "out of warranty". I rec'd an email from USPS with tracking info saying they were rec'd by "someone" at the McDonough, GA facility. I waited probably close to 2 weeks before I contacted Costa for an update. I chatted online with a rep and was told it takes (I think he said) approximately 15 business days? So I waited another week or so and "chatted" again with a rep who said he could see where they were rec'd but didn't have any other information. So he escalated it to a higher dept and said I would receive an email within 48 hours with an update. I rec'd an email from Costa stating that because my sunglasses had been LOST (even though USPS tracking stated they had been rec'd) that they were "gifting me" (basically) with a coupon up to $300 towards a new pair, which of course, I used because they "lost" mine and I needed a new pair. I paid $269.00 originally for the sunglasses 2 years ago that I sent in for repair this past September. Add that to the $136.00 that they charged me to have them fixed (and then to be lost) adds up to $405.00. So even though the coupon covered a new pair of Sullivan's, which are now $285.00, I'm still out $105.00 due to them "loosing" the pair I sent in. I have been a Costa customer for many MANY years (used to be an Oakley customer but decided to switch to Costa). I've heard a lot of people complaining about Costa's warranty for a while now. It's definitely not what it used to be! So, yes, I now have a new pair thanks to their carelessness, but I will NOT be purchasing Costa's ever again (nor Oakley's). I mean HOW does a company "lose" a pair of sunglasses even though you have tracking information showing they were rec'd??? I'm not a "happy" customer.

Great sunglasses, great customer service and GREAT COMPANY. I have purchased two pair of sunglasses and they are amazing! Love the clarity and anti glare (Tuna Alley) lenses. Customer service is very responsive and have resolved a minor question I had before purchasing my first pair. Highly recommend Costa!!

I purchased a pair of Grand Catalinas a few months ago and love them, great frame and glass. The main reason for purchasing them was the removable side shields, I lost one to a wave while fishing and there is no way to purchase replacements. I am told by Costa that shipping the glasses in for "repair" is the only way and will take weeks. Great glasses, pretty poor "repair" program.

This is the worst customer service I have ever experienced. I placed an order in the evening EST, caught an error in the shipping after purchasing and went to contact support immediately. There is no phone number or email to contact listed on the US site and the chat feature is only available 9:00am-4:30pm EST. I received an email that there would be a delay in shipping which initially was a relief, but come to find out that was false and they had shipped the order overnight. I was on the chat at 9:05am EST, was told there is only an hour of time between when you place an order and Costa can modify the delivery address, but they could cancel it. I then received an email saying the cannot cancel the order because it already shipped so try the post office. Essentially glasses will be delivered to an address that I no longer reside at and I will have paid for them. I will now have to go through the credit card to file a dispute to get any funds back. Terrible experience. Don’t make an order after 4:30pm and expect to get any help the following morning when you can reach someone, you will also be screwed.

I’ve purchased a pair of sunglasses in March and now it’s September the lenses are cracked and the nose rubber protectors have fallen off. I wasted my time filling out a warranty request because they said it was my fault, but when I went to put my glasses on, there was a hairline crack in the right corner of my right lens, and one of the nose pieces fell off and then a few days later, the other one fell off they said it was my fault and I could purchase the products to fix my glasses. I’ve been a loyal customer for years because they always back their product but now I will be changing to a different company from now on for my sunglass Wear.

Good sunglasses, but not for the price and no warranty. They will fall apart after a few years. I have the Tuna Ally model, and the rubber separated from the frame. No warranty under new ownership. I also had another pair with the plastic lenses, and the material separated between lenses after just 6 months.
Edit: I did contact the warranty department in 2019 about the lenses - and the sunglasses were replaced quickly and efficiently. The customer service was excellent. No receipt required! Awesome.
I contacted the warranty department this year (2025) to see if they would fix the Tuna Ally after the frames fell apart, and they said they would not accept the warranty claim without "Proof of Purchase". The glasses were a gift and I don't have a receipt. They will not honor the "lifetime warranty" as advertised when the product was originally purchased.
This experience is extremely unfortunate, and appears to reflect the new direction EssilorLuxottica is taking the Costa Del Mar brand. I will never buy sunglasses from this brand or it's affiliates ever again.

After my previous (Bolle) sunglasses had worn out to the point of requiring replacement, lasting me ~10 years and countless wilderness trips from skiing to fishing, to hiking in remote mountain tops, I decided to purchase a pair of Costa glasses on recommendation from someone who had very good experience with their 'Tuna Alley' model they used as a fishing guide. The Reefton Pro model I purchased was quite expensive, and I was hoping they would be at least comparable to the performance and durability of my previous Bolle glasses, however I would have accepted the loss if I were to damage them during a wilderness excursion as there are practical limits to any manufactured product durability.

To their credit the lens is very good, however the frame appears to have all the durability of a bone china teacup. Approximately 6 months of using them for little more than driving or urban usage, never actually taking them into any harsh environment, I dropped them from waist height to the floor at the checkout of a store, which caused the frame to crack in two. 'no problem' I thought, Costa is a very reputable company with a high end product, I am sure they will stand behind their product and take care of their customers. After going through their warranty process I was pretty shocked to discover that they did not consider this issue to be covered under warranty. They offered a discount on a replacement pair, but that really doesn't leave me satisfied as the product clearly does not function as the impression I was given by their marketing and reputation. If sunglasses this fragile are not expected to handle a waist height drop then they should come with a clear warning to better set customer expectation. They were not stepped on or abused or dropped from an extraordinary height, to be clear I would have accepted if the frame had failed from this type of damage, but they simply got dropped from waist height. Reading other reviews online this seems to be a common theme.

The lenses are great, but I would highly recommend anyone that doesn't want to put more care into managing their sunglasses than a new-born infant to avoid this product.

I bought these from sunglass hut due to the warranty offered. Sunglasses snapped the frame while wearing them. Glasses are immaculate in every way. This is not user abuse, and the warranty is to buy another pair at half price off. Like I want to buy another pair.

There was no way to use the damn discount code. This is twice Costa has burnt me. I would strongly advise that no one use this product ever…

Glasses fell into the two year warrantee. The frames became delaminated and broke at the thinest part of the frame. I sent in proof of purchase and all requested photos (twice), their response was that it was not covered under the warrantee. When I called they gave me some guy in india and promptly sent me to a survey and hung up on me.
Be Aware that these glasses are assembled in Florida with chinese frames. For close to $300 I expect better. Do not buy these...cheaply made and warantee is a fraud. Smith glasses are quality glasses made in Italy! USA is having a hard time getting out of its own way!
As you can see from the “canned “ response… they really don’t give a s**t… if they did they would respond to the denied claim they have on file…. Do Not Buy Costa sunglasses if you want an actual warranty or customer support

My husband loves these glasses , but they always fall apart. The bridge of the nose and down the sides. We send them in and they do replace them , but with rebuilt glasses and the same issue appears every time. This last time we sent in the photos and the replacement was rejected. They did give a 50% off a purchase and I have ordered the same glasses for him, but this will be the last time for me . I just bought him the silver frame pair the other day too, that will be the last of the Mohicans !

I have had two pairs of Costas that I attempted to warranty in the last year. One the rubber support molding literally degraded off of and another I was wiping the lense to clean it and the lense broke out of the frame. Both were classified as out of warranty, although one was less that 9 months old. Both were 300 dollar pairs of sunglasses. They also changed to a two year warranty and clearly dont even stand behind that. I have worn Costas for 15 years now, but no longer. I will spend my money elsewhere rather than buy the cheaply made garbage.

Purchased a pair of Reeftons for my son. The side frame pulled out of the molded frame. They will not warranty them. This is definitely a manufacturers issue and is ridiculous they would not cover. 4th pair and will no longer buy them. The warranty is not hat they say.

This has got to be the worst warranty you can get for sunglasses. I purchased a pair of the Rincon sunglasses with glass lens in March of 2025 and then the glass broke on them 5 months later. Went to their website to request service for it and they said it was out of warrant already and would not stand behind their flaws. Its not right that I should have to spend more on something that costs a lot already.