Fabulous support from Kelsey who helped me select the correct size (55cm) pendant lampshade with a suitable colour lining plus the light fitting and globe bulb. My emails over a week or more with sev... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Giving private members club vibes. I wanted a pair of teal statement lampshades to tone in with my new teal/leaf living room decor. These lampshades fit the brief perfectly. I have purchased statement... Toon meer
Bedrijf heeft geantwoord
Lovely shop, carries lovely individual pieces that you won’t see everywhere. Great staff, knowledgeable and helpful. Happy to get items from Edinburgh store for you to look at, no obligation to purch... Toon meer
Bedrijf heeft geantwoord
I found their physical shop in Glasgow which is really lovely and filled with interesting and well presented lighting though I didn’t buy anything that day. Later in searching for a gift I looked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cotterell & Co - Providing high quality lighting, lamp shades, bespoke lighting, furniture, mirrors, homewares & gifts since 1952.
Contactgegevens
Carnoustie Place 28-30, G5 8PH, Glasgow, Verenigd Koninkrijk
- 01414295648
- hello@cotterellandco.com
- cotterellandco.com
4,7
Uitstekend
469 reviews
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Antwoord van Cotterell & Co
Hello there,
Thank you very much for the 5 stars, we really appreciate you taking the time to do so.
I am personally very grateful for the mention. We here are very pleased you were happy with the service, and we look forward to assisting you again in the future.
Nathan,
Customer Relations.
I ordered a picture online and it was…
I ordered a picture online and it was ready for collection soon after the shop opened. Great customer service.
8 april 2022
Antwoord van Cotterell & Co
Hello,
Thank you for leaving a 5 star review, we really appreciate you taking the time to do this.
We are so pleased you are happy with the service you received and look forward to assisting you again in the future.
Nathan
Customer Relations
Excellent service and products
4 april 2022
Antwoord van Cotterell & Co
Hello,
Thank you for leaving a 5 star review, we really appreciate you taking the time to do this.
We are so pleased you are happy with the service you received and look forward to assisting you again in the future.
Ruth
Customer Relations
Excellent
I ordered a set of table lamps and received them very fast. The package and the quality of the item are also great. I am very satisfied.
1 april 2022
Review zonder uitnodiging
Antwoord van Cotterell & Co
Hi Zohre,
Thank you so much for taking the time to leave a 5 star review, we really appreciate it.
We are so pleased you are happy with your new lamps and the service you received. We look forward to assisting you again in the future.
Ruth
Customer Relations
Antwoord van Cotterell & Co
Hi Emma,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
We are so pleased you are happy with your new lamp and the service you received. We look forward to assisting you again in the future.
Ruth
Customer Relations
Fantastic selection and service
Fantastic selection and service every time I have visited. Trish really took her time with us, listened and gave excellent (expert) advice with no pressure or expectation.
Looking forward to collecting our new lamp.
26 maart 2022
Review zonder uitnodiging
Antwoord van Cotterell & Co
Hello,
Thank you so much for taking the time to leave a 5 star review, we really appreciate it. We will pass on your kind words to Trish.
We hope you love your new lamp.
Ruth
Customer Relations
Poor customer service
Poor customer service
Very unhelpful at Glasgow and even obstructive.
Felt embarrassed and will not be buying anything there again
25 maart 2022
Antwoord van Cotterell & Co
Hello Dot, we are so sorry to hear that you had this experience in store. We pride ourselves on customer service, please message us with further information and we'd love to help you & get this resolved for you. We can only apologise and are really upset to hear you feel this way. Look forward to hearing from you, Ruth. Please email: Ruth on glasgow@cotterellandco.com
Excellent prompt service.
Excellent prompt service.
I ordered a celling lamp and bulb, but ordered the wrong bulb.
Someone promptly emailed back to point this out and check if the bulb eas for the same unit....Not many companies would have taken the time to do this!
21 maart 2022
Antwoord van Cotterell & Co
Hi there,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
We are glad we were able to sort that out for you. Much better for everyone to get the order to satisfaction first time around.
Nathan,
Customer relations.
Good quality lovely items so pleased…
Good quality lovely items so pleased with my purchase
19 maart 2022
Antwoord van Cotterell & Co
Hi Alison,
Thank you for taking the time to leave a 5 star review, we really appreciate it. We are so pleased you are happy with your new Bespoke lighting..
Nathan,
Customer Relations.
Antwoord van Cotterell & Co
Hi Susan,
Thank you for taking the time to leave a review, we appreciate your feedback.
Ruth
Customer Relations
Antwoord van Cotterell & Co
Hi Graeme,
Thank you for taking the time to leave a 5 star review, we really appreciate it. We are so pleased you are happy with your new lighting.
Ruth
Customer Relations
Antwoord van Cotterell & Co
Hi there,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
We are grateful for your support and look forward to assisting you again in the future.
Nathan,
Customer Relations
Excellent selection of shades
Excellent selection of shades, lights, lamps and more. Great to have choice of something different.
4 maart 2022
Antwoord van Cotterell & Co
Hi there,
Thank you for leaving a five star review there, it really means a lot.
We are glad we were able to provide such variation to your liking.
We look forward to assisting you again in the future.
Kind regards,
Nathan.
Antwoord van Cotterell & Co
Hi there,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
We are grateful for your support and look forward to assisting you again in the future.
Nathan,
Customer Relations
Hare Lamp
Great product arrived in a well packaged delivery box - happy to purchase from this company again.
27 februari 2022
Antwoord van Cotterell & Co
Hello there,
Thank you so much for taking the time to leave a 5 star review, we really appreciate it.
We are so pleased you are happy with the service you received and we look forward to assisting you in the future.
Nathan,
Customer Relations
Lovely lamp stands
Lovely lamp stands, cheaper than anywhere else. Delivery took a while, but very happy with the lamps so well worth the wait.
21 februari 2022
Antwoord van Cotterell & Co
Hi there,
Thank you so much for taking the time to leave a 5 star review, we really appreciate it.
We are so pleased you are happy with our service, we do aim to be competitive with prices.
Apologies for the delayed, hopefully we can improve on that assisting you again in the future.
Nathan.
Fast delivery
21 februari 2022
Antwoord van Cotterell & Co
Hello there,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
We are grateful for your support and look forward to assisting you again in the future.
Nathan,
Customer Relations
Excellent problem solving and service
Our lamp arrived promptly and beautifully packed. However, we had a problem with the ears and the lampshade didn’t sit properly. This was promptly dealt with, in a quick and professional manner. The lamp is beautiful and the service excellent.
19 februari 2022
Antwoord van Cotterell & Co
Hi there,
Thank you for leaving a 5 star review, we really appreciate you taking the time to do so.
It was a shame your order wasn't perfect first time round but we are thankful you gave us the opportunity to make things right for you.
we look forward to assisting you again in the future.
Nathan,
Customer Relations.
Can can flamingo lamp
Recently bought my lamp from this company,such a lovely well packaged lamp ,really pleased with my purchase and with the customer service team when I contacted them .Would definitely recommend this company
8 februari 2022
Antwoord van Cotterell & Co
Hi Deb,
Thank you so much for taking the time to leave a 5 star review, we really appreciate it.
We are so pleased you are happy with the service you received and we look forward to assisting you in the future.
Ruth
Customer Relations
Support local company first class…
Support local company first class service quicker and cheaper than an on line alternative. Product great
6 februari 2022
Antwoord van Cotterell & Co
Hi Alison,
Thanks so much for taking the time to leave a 5 star review, we really appreciate it.
We are so grateful for your support and look forward to assisting you again in the future.
Ruth
Customer Relations
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