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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Giving private members club vibes. I wanted a pair of teal statement lampshades to tone in with my new teal/leaf living room decor. These lampshades fit the brief perfectly. I have purchased statement... Toon meer

Beoordeeld met 5 van de 5 sterren

First class customer experience. I was literally in every lamp shop in and around Glasgow. Cotterells had exactly the exquisite large shades I was looking for. I wish I had visited Cotterells first... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been using Cotterell’s for years and by far the best place for help and guidance when purchasing lighting. Jen gave me fantastic help on my latest purchase of bespoke lampshades.

Beoordeeld met 2 van de 5 sterren

Hi - have bought SO many beautiful things from Cotterill over the last 20 years - both their products and service are AMAZING!! However, on visit yesterday encountered for the second time extremely sn... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lampenwinkel
  2. Meubelwinkel
  3. Lampen reparatieservice
  4. Lampenkapleverancier

Geschreven door het bedrijf

Cotterell & Co - Providing high quality lighting, lamp shades, bespoke lighting, furniture, mirrors, homewares & gifts since 1952.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

464 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Giving private members club vibes

Giving private members club vibes. I wanted a pair of teal statement lampshades to tone in with my new teal/leaf living room decor. These lampshades fit the brief perfectly. I have purchased statement lamps from Cotterell before and knew they would not disappoint. Paired my new shades with candlestick lampbases bought elsewhere and they look great.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful lightshade

We visited the Glasgow showroom and were immediately impressed by the beautiful displays as well as the extensive variety of options for bespoke designs. All staff were extremely knowledgeable, helpful and patient while I navigated combinations of size and style.
Our new central lampshade is a stunning addition to our recently decorated living room and has attracted numerous compliments from visitors. We would definitely recommend this company to anyone looking for a unique piece to enhance their decor.

15 februari 2026
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hi Hazel,

Thank you so much for your kind review - we are delighted that you enjoyed your experience with us and found the perfect piece for your home.

We hope to see you again soon.
Cotterell & Co Tea,

Beoordeeld met 5 van de 5 sterren

First class customer experience

First class customer experience. I was literally in every lamp shop in and around Glasgow. Cotterells had exactly the exquisite large shades I was looking for. I wish I had visited Cotterells first! The whole shopping experience was first class. I am delighted with my purchase and couldn't recommend them highly enough. Perfection from start to finish! Thank you Cotterells!

7 april 2026
Review zonder uitnodiging
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Antwoord van Cotterell & Co

Hi Denise,

Thank you so much for your lovely review - our Glasgow team are delighted to hear you enjoyed your visit so thoroughly.

We look forward to welcoming you back to the store soon!

Beoordeeld met 5 van de 5 sterren

Fantastic service

I have been using Cotterell’s for years and by far the best place for help and guidance when purchasing lighting. Jen gave me fantastic help on my latest purchase of bespoke lampshades.

18 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bespoke ceiling shades

Everyone I dealt with from walking into reception, choosing the fabrics and then ordering and collecting were fantastic- knowledgeable and helpful and just lovely .

16 januari 2026
Review zonder uitnodiging
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Antwoord van Cotterell & Co

Hi Elinor, thank you so much for a lovely review - our team are always happy to help! Hope to see you again soon :)

Beoordeeld met 5 van de 5 sterren

Perfect condition

Product arrived in perfect condition, good communication and efficient delivery by Royal Mail.

15 januari 2026
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hi Morag, many thanks for your kind review. We're so glad you are happy with your product! Thanks Cotterell & Co

Beoordeeld met 4 van de 5 sterren

I was delighted to find a lampshade…

I was delighted to find a lampshade that matched my new curtains but it does not let through much light through the fabric. The standard lamp fits well into my living room but I am disappointed in the amount of light it sheds.

19 december 2025
Review zonder uitnodiging
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Antwoord van Cotterell & Co

Hi Iona, thanks so much for your feedback.

We offer a number of different linings on our shades - some allow light through the shade and others don't to give an ambient up/down glow instead whilst preserving the colours and patterns on the fabric when lit. We have taken your feedback on board and will be making this clearer on our website moving forward. I do hope you will shop with us again.

Best regards,
Kelsey
Operations Manager

Beoordeeld met 4 van de 5 sterren

Black Shade

I ordered a black shade with gold insert. When ordering the girl said she would supply a small bottle of gold spray for the white round bit in the middle . When collecting the shade , my husband mentioned to a gentleman , and he just said it’s already sprayed, which it isn’t. Also my other gripe is , paying nearly £300, I would expect it to come in a box , not just handed to me in cellophane .
But I am delighted with the shade, and the girl on ordering was very helpful and pleasant .

23 augustus 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hi Jan,
Thank you very much for your four-star review and for sharing your feedback. We’re sorry to hear there may have been some misunderstanding.
To clarify, we would never expect a customer to spray their own frame – all frames are sprayed by us to the customer’s requirements before they leave our workshop.
Our team member does recall this order and confirmed the frame was already finished, so it’s possible there may have been some confusion if you were looking to apply another finish to your lamp. If that’s the case, please don’t hesitate to get in touch and we’ll be happy to help.
With regard to packaging, when we’re not sending our bespoke handmade lampshades by post, we don’t typically use boxes – instead, we hand-wrap them carefully for protection. This is part of our effort to reduce unnecessary packaging and minimise environmental impact. Of course, if a box is ever preferred, we’re more than happy to provide one on request.
We’re grateful for your comments and pleased you’re happy overall with your purchase.
Thank you again for choosing us.

Beoordeeld met 2 van de 5 sterren

Snooty service

Hi - have bought SO many beautiful things from Cotterill over the last 20 years - both their products and service are AMAZING!! However, on visit yesterday encountered for the second time extremely snooty assistant (shoulder length grey hair, Alice band), who made it quite clear that I did not fit HER preferred customer profile. REALLY???? SO annoyed that I no longer feel welcome in store unless said assistant is not preset- would NEVER deal with her again!!

5 augustus 2025
Review zonder uitnodiging
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Antwoord van Cotterell & Co

Hi Rosemary,

I was very sorry to read about your recent experience in-store. Please accept our sincere apologies for the way you were made to feel during your visit.

What you described does not reflect the welcoming, respectful environment we are committed to providing for every customer. As a small family-run business since 1952, friendliness and good service are at the heart of what we do.

We take feedback very seriously and we’re sorry if their manner came across differently than intended on this occasion — we never want anyone to feel anything but welcome here.

I would welcome the chance to chat with you directly, understand more about what happened, and see how we can make it right.
Please feel free to contact me on 0141 429 5648 and ask for Lorraine.

Warm regards,

Lorraine Cotterell
Company Director

Beoordeeld met 5 van de 5 sterren

Excellence in Customer Service

This is a fabulous store with a great selection of lighting and other furnishings. Best thing though is the customer service which was exceptional. A big thank you to Jen in the Glasgow store who researched alternatives to a light we had chosen that unfortunately went out of stock. It's not every day you come across someone so helpful and attentive—thank you for going above and beyond!

19 juli 2025
Review zonder uitnodiging
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Antwoord van Cotterell & Co

Hi William, Thanks for your 5 star review! It's unfortunate when items go out of stock but we always have plenty of alternatives to choose from and I hope you're happy with your new light! I've passed your comments on to Jen and the team in the Glasgow branch.

Beoordeeld met 5 van de 5 sterren

There was such a lot of lights/shades…

There was such a lot of lights/shades to chose from. It was easy to navigate the site. The items arrived within the time scale and were very well packed.

1 juni 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hey Linda, thank you for taking the time to leave us a review - 5 stars too, thank you :)

Beoordeeld met 5 van de 5 sterren

Excellent quality and service

I found their physical shop in Glasgow which is really lovely and filled with interesting and well presented lighting though I didn’t buy anything that day.

Later in searching for a gift I looked at their online shop and found an even wider selection. I bought a Block Black Ceramic Rectangular lamp. The quality is great. Delivery was quick and really well packaged. Unfortunately the selected bulb was missing, but when the problem was identified Niall at Cotteralls sorted it immediately. Strong recommend.

4 juni 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello Alasdair, thank you so much for taking the time to leave us a review! Glad we were able o help after all, sounds like a real team effort.

Beoordeeld met 5 van de 5 sterren

Really excellent customer service

Really excellent customer service. Gave advice before placing the order and even called when shipping to confirm these were exactly the right lights. They’re perfect too.

26 april 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello Andrew, thank you so much for the 5 stars & taking the time to leave us a review! As a small family run business, it's very much appreciated.

Beoordeeld met 1 van de 5 sterren

Avoid

Impossible to get a hold of customer service and they provide no return address. Avoid this company

3 april 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello,

We are sorry you have left this avoidant review, we are a very small team & we hope we have resolved everything for you. This may have taken a couple of days & we apologise for this and have put procedures in place to avoid this in the future, thank you.

Beoordeeld met 5 van de 5 sterren

Lovely products

The lamp that we ordered was out of stock but the company kept us informed regarding expected delivery date and offered the option of a refund. We opted to wait for our item and it arrived exactly when we were told to expect it. Full marks for customer service and very pleased with our new lamp.

18 maart 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello Janet, thank you so much for the 5 STARS & we are so happy to her that you're so pleased with your new lamp, I'll be sure to let the team know.

Thank you

Beoordeeld met 5 van de 5 sterren

excellent service

beautiful lamp shade ,
excellent quality, also great customer service

1 februari 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello Lisa, thank you so much for the 5 STARS and taking the time to leave us a review. We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Amazing shop. Always find something

Another purchase from my local store. They have great selection and can alway find something. Went to buy a light and then got lots of other ideas. Ordered a set of drawers and they delivered them yesterday. Customer service and contact great from shop amazing. Would highly recommend.

27 januari 2025
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello Alexa,

Thank you so much for taking the time to leave us a review & 5 STARS too! We hope you are enjoying your set of drawers & light too.

Beoordeeld met 5 van de 5 sterren

Lovely cabinet really pleased and the…

Lovely cabinet really pleased and the couriers used by cotterells are excellent really lovely would definitely use this company again if I need furniture etc

20 november 2024
Review zonder uitnodiging
Logo Cotterell & Co

Antwoord van Cotterell & Co

Hello Stacey,

Thank you so much for taking the time to leave us a review! We hope you're enjoying your cabinet!

Beoordeeld met 5 van de 5 sterren

Couldn't have asked for more

Couldn't have asked for more, we are really pleased with bedroom furniture, it's chic, designed and structured well, delivered with care, which it should be as it's the customer's money which they have invested in the furniture/furnishings, definitely recommend.

26 november 2024
Review zonder uitnodiging

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