Cotton On Group Reviews 436

Not cotton anymore Spandex...maybe 1 thread of cotton..Returns ..make impossible, Apparently my order no.does not exist...wow...so can't return Spandex. .for refund This co..long time ago .good. rubbish now. Absolute rubbish customer service non existent

SUMMARY: Order was lost after no communication from company for 2 weeks, refund is still yet to be given to me after almost 2 months of back and forth.

This is the worst experience I've ever had with a clothing company and would STRONGLY advise against using them. It honestly feels like a skam. As stated my order was lost after 2 weeks of no communication, so they offered me a refund. after another 2 weeks of no refund I contacted them, and they sent me a 'refund receipt' to a different bank account! I have now been in back and forth with the customer service team in an attempt to prove that they sent it to the wrong account. I am unable to prove the money came from my bank card (not to be mistaken for my account number) as my bank doesn't produce such documents. It feels as though they are going to get away with not paying me back. What does this sound like? A SKAM. They are scammers who will take your money and make you jump through hoops to get it back.

Disappointed with Customer Service at Oran Park Store

As a loyal Cotton On customer who was excited to finally have a store in Oran Park, my first visit unfortunately left me very disappointed. I’ve shopped frequently at the Macarthur, Narallen and DFO stores, purchasing items for my family overseas, and have always appreciated the brand’s quality and service—until today.

During my visit, I politely asked the store manager whether the ABN number was the same across all Cotton On stores, as is common with many major retail brands. Instead of providing a simple clarification, I was met with a surprisingly rude and dismissive response. She claimed not to know the ABN and refused to even check or acknowledge the invoice I showed from another location. She insisted that the ABN was somehow “private” information—despite it clearly being printed on receipts, which are public documents.

Her attitude was unprofessional and made me feel unwelcome as a customer. Rather than offering any help, she sarcastically told me to “buy something and you’ll find out.”

It’s unfortunate when poor customer service overshadows a great brand. I hope Cotton On takes this feedback seriously and provides better training to ensure respectful, informed, and courteous treatment of all customers.

I purchased items online that I realised were too small. The returns policy states that you can return items at any time, and since I was on holiday, this was great. However, after one week of returning my items, they had sent the items back to me with a note saying I took more than 28 days to return. Nowhere on their site does it mention this, so I feel like I've been scammed.

Visited the store today to return 2 unsuitable items with receipt and in original condition. The girl serving me at POS was rude and made no eye contact. I appreciate that I was returning and not purchasing but it felt like she was not pleased to be helping me. As I left o thanked her and she ignored me and called the next customer.

As a head of retail for another retailer, I would not be happy if this was the levels of service given to a customer. It’s important to remember that a smile and eye contact is the most basic expectation.

Poor quality clothes. Also, I brought two of the same tops, the same size, just different colours and one was larger than the other. Threads out everywhere. Swimming costume I ordered didn't fit right either, tried a few different sizes. Very ill fitting. And very poor customer service.

happy customer was very nervous after reading some reviews about delivery not being good.
but ordered some items on a monday public holiday and received them on the Thursday morning in time for my trip away. Thanks cotton on!

I ordered 5 items: T-shirts for my husband and myself. All were very good quality, well made, soft and comfortable. The shipping was slow but I think that was UPS' fault. They rerouted my package several times but I finally received it 10 days after my purchase. All good.

I sent back an item and never received any acknowledgement of it or a refund. I paid through a third party who demanded payment as Cotton On had not acknowledged the return. I chased customer service so many times, but each time received no help and my case was immediately closed each time (this happened three times). I will never order anything from this company again and I would advise you to do the same!
Absolutely non-existent customer service and I have been robbed of £30.00

Place an order earlier this month. Listed as "pending" on their website. No communications from the company at all. 14 days later - where's my delivery? email sent. Their response : your order did not go through, despite the fact I have a confirmation email stating it went through and 420 HKD debited from my account. My bank confirms the transaction was completed. Now - Continuous back and forth with their customer service team who are stating they did not receive my money. Coupled with a bunch of stupid LLM - generated messages that contradict what the human staff is saying. So frustrating

only return method is evri parcel shop. not very helpful when you live on an island without it

I recently bought a pair of sunglasses from Cotton On and unfortunately, they broke after just a few days of use. I was quite disappointed at first, especially since I was traveling and not in Australia where I originally purchased them.

However, I contacted by email their customer service from Bali, and I was honestly surprised by how smooth the refund process was. They handled everything professionally, and I got my refund (bank transfer).

Even though the product didn’t meet my expectations, the way they resolved the issue showed that Cotton On cares about its customers. I really appreciated the fast and helpful response. I’d definitely shop with them again.

Was slightly scared after coming on here after placing an order and seeing all the bad reviews but I had a great experience with Cotton On. All the products I bought fit me, and their halter neck top is double lined which is a huge plus. Only thing was that one of my tops was too small in terms of bust, but that's my fault. Also, my delivery speed was super quick, in like 2 days, so yeah this was a 10/10 experience and will be buying from them again!!!

Returns process is an absolute joke, took my item back to store to return it where they told me they couldn’t accept the return??? then told me i had to pay £2 to print a postage label and send it off with evri when online i was given the option to return to store. never ordering again, now reading reviews im worried i will never receive a refund.

These guys are a joke, still waiting for a refund over a month later. Rarely get a response from emails. I have sent all tracking info they even say they have now located it... still no refund!

Quality not so great and prices are inclining.

The new slipknot shirts are dogshit
The quality is awful, they are orange, the necks are stretched and they want $40 for them?
I refuse to buy anything from cotton on
Do better and up your quality
This is a disgrace

useless, do not process returns so you will never get your money back, do yourself a favour and dont use them ever

Cotton:ON Singapore has stopped shipping to Canada for the last 4+ months for no reason. I've contacted them umpteen times only for them to give me no answer about IF and WHEN they will resume shipping to Canada. So disappointed, I had a whole cart full of products I wanted to order from them and I've been waiting all this time for an answer. Really disrespectful to your international customers that can't get these products elsewhere.

In general the quality keeps declining and the prices inclining. Bought for instance this recycled “green” bath suit and it is almost impossible to remove the superglue from the hygiene sticker! Super annoying! Got a fee more instances where I thought wow nice- after one wash (and yes not too hot) it looked like 10 years worn….