Cottonxl Reviews 40

Ordered a navy linen outfit that was of such poor quality, you could see through the cloth. The items look nothing like the higher quality items in the photos. I am waiting for customer service to respond to me so that I can return them and get my refund. Probably wishful thinking.

I’m only giving this 1 star because 0 isn’t an option. Buyer beware: I ordered items in a size small and they are huge. I followed the instructions, sent pictures, etc. and requested return instructions. They informed me that the “dimensions of the product are correct,” said that I could “refer to the size chart” and “given the high cost of international shipping,” they “do not accept returns or exchanges unless there is a product defect.” I will now learn how to determine country of origin before ordering anything online again.

Ordered some sandals that took 3 weeks to receive (after reminding them a couple of times). Finally received and product was totally misrepresented. Extremely poor quality and the "superior arch support" as promised was nonexistent with soles thin and hard. Sandals also have no manufacturer, no size, nothing printed as usual on the product.
I contacted them to return them but in the end was told I could either give them away or just absorb the loss as they couldn't be returned, though they would give me a 15% discount on my next purchase! Total scam!

I highly recommend to avoid this company.
“ Given the high cost of international shipping, we do not accept returns or exchanges unless there is a quality defect.”
So, basically if you don’t like the fit you’re stuck. Think twice.

I ordered batwing sleeve linen and cotton pants set. This setvisn’t whats advertised. It’s supposed to be made of cotton and linen but there’s no linen in the material. It’s cotton cousin. Very thin material. The style is not what was said different style sleeves. This is a big ripoff don’t waste your time and money.

This is a terrible company to do business with. Buyer beware!!! It is impossible to return to them if the outfit doesn’t fit. I will never purchase from them again.

It’s been 3 weeks and I’m still waiting for my purchase. I used their email and they responded with a “ Please be patient” . I ordered only one dress because I wanted to try them first and did not used my credit card, instead I used PAYPAL so my cc number is not floating around. You may get lucky once in a while but all the ads from the game apps are SCAMS. All Chinese with pretty pics but cheap quality and rarely anything like they picture it,
I’m done with all of these attractive looking sites that are overseas. I hope to get the dress and good riddance.

I had a very frustrating experience with this company. I have never written a negative review before. I ordered some sandals that were advertised as a name brand and received a poor quality replica. I followed their return policy and received email address not found. It was ultimately settled through Paypal.

Need to return an item. Neither email accounts work. And there is no customer service number to call. Frustrating

I would give less than this if it were available. Items are of poor quality, the seams look like they were stenciled on. The sizes are child sizes.

Received a cotton short sleeve blouse, not at all similar to photographs.

No labels on fabric or care or country of origin.

Attempting to return and received a replay that a return label was $20 and would take 30 days to receive.

Declined that offer and got a 15% credit for future purchases.

A true joke.

I will never buy ANY item from a game app. All fraudulent!

Pictures tomorrow.

I agree with Theodora! This site is a scam. I received a pc of clothing from them 2 weeks ago. The quality was terrible and I tried to return it. I got the same response suggesting I keep it and donate it to charity. Unfortunately, I had ordered 4 other items totaling $162. Those items delivered today and the quality is just as bad as the first item I received. I immediately sent an email to the email address on their website. It was undeliverable. Next, I called my credit card company to dispute the charge BUT I was not billed for the first item or the 4 other items. Now I'm worried because I gave them my credit card number. Maybe that is all they wanted. I will keep an eye on my statement to make sure all the charges are legitimate. BEWARE!! DO NOT PURCHASE FROM THESE PEOPLE.

I ordered a yellow pants suit. When it came it was cream and looked like it was made in a China workhouse. Very primitive. Do not order from these people. Their website says 30 day return but the website does not work and there is no phone number.

The item I received was not at all what was advertised. This seller flashes Nordstroms on their website advertisement. By the time you realize this company is in China, the time has expired to cancel the order
The clothes are nothing like what is displayed. The clothes I received are not made the same as what is advertised. The pant set I received looks like scrubs nurses wear for work. Very deceptive tactics are use to get a sale on ugly merchandise.

TOTAL SCAM!!! I bought 2 pairs of sandals which were portrayed as TAOS brand. I’ve only received one pair and it is a cheap knockoff. It came from an address of: 9208 Charles Smith Ave in Rancho Cucamonga, CA 91730. The other pair has not arrived. I charged one to Apple Pay and the other directly to my card. I’m hoping I can get a return but am doubtful. The BBB should look into this!

This is a scam. They deserved a zero. DO NOT BUY FROM THEM! Their clothes are not a linen cotton blend. They are cheap polyester. No phone contact for customer service. They used Nordstrom in their ad yet Nordstrom has nothing to do with this company. I’m sure Nordstrom’s wouldn’t appreciate that. Rather than give me a return, they told me to donate the items I purchased to a charity. Here is what they told me:

“Dear Theodora,

We have received the pictures you sent. After careful inspection, we have confirmed that you purchased this product. You can confirm again on our store's product details page.
Upon inspection, the product you received has no quality or damage issues. According to our return policy, if you need to return the item, you will need to bear the return shipping costs. If you insist on returning the package, we can only process the refund after receiving the returned package. Please understand. The return shipping cost is approximately $20 USD and may take about one month to arrive. To save you time and money, we suggest you keep this item or donate it to someone in need. As a token of our appreciation, we would like to give you a 15% discount coupon for your next purchase.
Friendly Reminder: The address on the package is not our return address. Please do not send the package to this address, otherwise we will not be liable for any loss.

Best regards,
Customer Service Center”

Please be aware that they appear to be operating under several company names. Don’t fall for any of it!

Bought online 1 linen women outfit and 2 pairs of sports sandals. Use my credit card to pay.Never heard about them. It has been almost 1 month ago.
Feel like it a scam website.

I ordered a “cozy casual cotton jumpsuit” and received a cheap, printed polyester version that looked nothing like the pictures on the website. I would avoid this website at all costs!

When I saw the advertisement for Cottonxl it was advertised as in conjunction with Nordstrom. I checked the reviews on GOOGLE and they were good. I ordered a shorts set and lounge dress both SUPPOSED TO BE A cotton/linen blend. HA not even as good as the Halloween Costumes you get for your kids at Walmart.
So far I haven’t gotten any response about returns so I guess these will end up in the landfill because they aren’t even good enough for GOODWILL.
DON’T believe any reviews from them. ALL LIES.

I ordered the red, bat wing, relaxed fit, linen shirt and pant set. Their “returns”email is not responding. The outfit I received does not match the photo provided. The material also does not match. The style did not match what was advertised. I would like to return it, however no one is responding from the company.