Cox Communications Reviews 109

This is the worst customer service I’ve seen possibly in my entire life. Absurdly ridiculous representatives.

Cox is the most unreliable and frustrating service provider I’ve dealt with. I pay $301 a month, and what I get is unstable internet, constant micro‑drops, and cable fees that climb for no reason.

One customer service rep promised to lower my bill — documented it — and then the next person claimed there was “no record of that conversation.” That alone tells you everything about their internal consistency.

And when I reached the so‑called Loyalty Team, they offered nothing. No solutions, no adjustments, just the line that I had already received “all the credits they could apply,” even though I was disconnected from multiple customer calls during a Cox‑confirmed outage. Their job is supposedly retention, but they take no action.

Multiple Cox techs have told me I’m at the end of the line, which means I’m the first to feel every signal issue. Cox knows this and still refuses to address the underlying problem. Support is a loop of scripted denials, reboot instructions, and zero accountability.

For the price I’m paying, this level of service — and the lack of honesty — is unacceptable. If you rely on your internet for work, look anywhere else.

Their customer service is abysmal, when internet goes down because of them they do nothing to remedy it and will arbitrarily shut off your connection.

I switched my internet provider from AT&T to Cox about 5 weeks ago. BIG MISTAKE. I have had nothing but problems since switching. Their App is very buggy. Constant service interruptions. Their tech support folks are absolutely useless. Fortunately, i have an engineering background Nd have been able to resolve the issues on my own.
Anyway, after 5 weeks i could not take it anymore and just switched back to AT&,T.

Very frustrated with Cox Internet. My son went online to get a plan. Was verified on line for "Go even faster plan @ 500Mbps" My son called in to verify what he got. The representative confirmed a plan of $85 per month and all my son needed to do was go pick up the router at the Cox store. No problem. We get to the store. He's told $150 for the same plan AND that he has to bundle his phone service as well to get the $150 plan..? WTF? This is not what we were told by the representative or online. And NOWHERE on the website states the price is with a bundled plan. So Cox is a liar just as much as all the other IP's are. This is such a BIG lie to get there thinking $85 and then all of a sudden it's $150. Plus you got to add your phone. RIDICULOUS! This is why I went away from Cox many moons ago and it really sucks that they're one of the ones that we only have an option to use for gaming. Cox has the monopoly on Internet services. So we're going to wait it out with Verizon because as I found out as well if you've seen my other review on AT&T..?, they suck as well too because their Sales/representative lied to me about their All-Fi Air plan and stated it was great for gamers...bu!!$#it! We tried it...lag city, then cut off!

Cox claims cancellation is “easy,” but that’s completely misleading.

When you try to cancel online, the website doesn’t actually let you cancel. Instead, it forces you into a live chat or phone call. Once you get there, the representatives stall, pressure you to stay, and refuse to process the cancellation immediately. The experience felt passive-aggressive and intentionally obstructive.

This appears designed to make canceling as frustrating as possible so customers give up. If a company advertises easy cancellation, customers should be able to cancel online in a few clicks — not be forced into a high-pressure retention conversation.

Very disappointing experience and extremely poor customer treatment.

Wi-Fi Internet only works in the same room as the router. These routers must be at least 15 years old. Extenders not offered. Tv only works if hooked up to said router because WIFI can’t reach to other room. Forget if you wanna watch TV in your bedroom or any other room in the house. And our house is small 1700 square feet.
The people they send to “fix” stuff are probably most incompetent people I’ve ever dealt with. They have no idea what they’re doing. Cable goes out constantly. And they charge $100s for this garbage.

Cox has the worst customer service and internet quality!

2/16/26 I was cut off by a COX van whose driver continued to straddle two lanes in front of me, poking along at a snail’s pace and nearly causing a wreck in the vicinity of Hampton Roads, VA.

Understand that it is not okay to use surveillance technology to dig into my private life to advertise immediately after I canceled equally slovenly Breezeline/Cogeco disservice. The only people allowed to stingray a phone or wiretap are law enforcement with active warrants.

Your blatant ad campaign using company vehicles is evident however I am not interested in withstanding more highway robbery from a different bunch of sorry con artists.

Thanks to your careless employee I now have two 1080p dash cams on order. :)

The stalkers involved should be arrested and convicted.

Unable to sign in to pay bill or manage account because Cox attached an old phone number to my current account despite my providing a new number. Can't verify with a number I no longer have.

I have been with Cox since we’ve moved from one city to the next and prior to that we used to have century Link until they made changes and ever since we got Cox we never had issues with our Internet. We only get the Internet as we are barely home to watch any television, and I can tell you that during the Covid they helped us out a lot and as well as currently being on disability they found a plan that works for me and one that I could afford, I have been very happy with them and they also did a great job installing the Cable outside of the house where you can barely see it. I do recommend Cox if you just want an Internet provider and they will work with you just give them a call.

Wanted to different internet service so ordered panoramic. Box got here and spent hours on the app trying to set it up, the app froze but eventually I got through to someone. They reset the box they sent me and eventually told me that they needed to send a tech out and it would cost me $100 or $10 more per month! So they are charging me extra because their trash doesn't work. I told them out of principle that I would not pay them more and that I wanted to return it. They would not send me a call tag so now I have to drive the garbage they sent me 25 minutes up the road to return it and then try to get a refund for what they have already charged me. So mad.

If you can avoid using Cox as your cable provider, do so! The cable box constantly malfunctions, the customer service is terrible, and they actually charge you $75 just to come and look at what is wrong with your box instead of apologizing and solving the problem. Before I had Cox, I never had such consistent trouble with cable and internet. Truly a terrible service with issues that are chronic

76 minutes on the phone and treated like a dog performing tricks for their amusement, jump, fetch, roll over, bark on command to suit their algorithms and poor quality, exploited and clueless offshore tropical low wages slum workers.

Usual marketing gimmicks of 5 different prices by reciting a unpublished magic code and ratcheting price after 12 months (cya later - thank goodness for 5G upgrades and getting rid of these dinosaurs and streaming in the internet). Their business model is bad and their service even worse.

As typical, arrogant Board and CEO lining their already swollen pockets where nobody is minding the shop and their customers hate them (look at their 1 star score) !! And they don't care, until 5G eats them alive. They can't even be bothered to refute this.

Naturally pickup up of a modem by someone other than a bedridden 94 year old is "not an option at this time" with characteristic corporate ossification and heartlessness.

Still, XFINITY is 100x worse, truly awful, even if they were free I would never use them, that is straight up psychic abuse and extreme frustration that is never worth it

The customer service agents on the online chat are just there to sale. Total waste of time. They don't even bother to read. I wish I had another option besides this awful company. I am looking forward to the day when I figure out another option. It is amazing that this is the best we can do in this area.

Cox services is the worst. They take advantage of the elderly and laugh at them when they have valid complaints. They will blow them off and not hear them out. This is the most outrageous company I have had the experience of dealing with. They have no clue how to treat anyone.

While Cox Communications' tagline, 'Cox, always a step ahead,' sets high expectations, the reality of their recent mobile venture is a stark contrast. After three years, they're a step behind, a fact that can be frustrating and costly for both existing and potential customers. This stark reality should serve as a warning to potential and new customers considering a move to Cox Mobile.

The truth is that Cox is not ahead with its new mobile service; it is, in fact, miles behind in both customer service and support. From the moment you pick up the phone or walk into one of their mismanaged and poorly rated Cox Solutions Stores, you'll realize just how far behind Cox actually is. If I were to bet on Cox's chance for success, I'd first examine their two prior failures in the late 1990s and again in 2011, when they suddenly withdrew from the cellular market. In both cases, Cox left their beleaguered mobile customers to deal with the costly fallout from their failed attempts, which should make anyone wary of switching to Cox Mobile. And here's why.

The agents selling Cox Mobile Services are seriously undertrained. These [mainly] offshore, barely English-speaking, contracted workers will make promises and statements they cannot maintain or keep. They won't follow through or return calls, leaving you with costly contract(s) that made no sense when they groped to answer your simple questions. Then, they will vanish, never to be heard from again. Do not try calling the Cox lines you used when you started or attempted to start your service, because all you will get is Filipino, Salvadoran, Panamanian, and Mexican mumbo-jumbo from people who are more likely to hang up on you than to answer your questions. And United States-based Cox employees will [purposely] never be able to track down Tom, Denise, and Hillary, based in Panama, El Salvador, Mexico, or the Philippines. So the promises made can not be proven or verified unless you record your conversations, as I do.

Unfortunately, Cox management is also flawed in its training and unable to address your issues, just as the offshore team that sold you in the first place. The Loyalty, aka Retention Department, will also be unable to help you, primarily because they're located offshore and have little or no authority. Should you be as tenacious as I am? In which case, you will end up with Cox Escalation, located throughout the U.S. Unfortunately, these people, who have been tasked with [limited] power to resolve your problem, are either inadequately trained or don't have the brain power to comprehend the impact of a single disgruntled customer. As I learned in business early on, one unhappy customer will tell as many as 10 potential customers (and so on) not to use a particular company or service. In contrast, a satisfied customer will refer only three new customers. Cox's lack of understanding should leave potential customers unsure about its ability to address concerns, further increasing their uncertainty.

From the misinformation and lack of follow-up to the unfulfilled promises, the "go elsewhere" attitude of Cox's Escalation Department, and finally the insults you will receive from people tasked to correct it all, what was once a well-run, consumer-friendly company has now developed a 'take-it-or-leave-it' attitude. The shift in Cox's attitude is a warning to new and potential customers who feel disregarded and unimportant in Cox's third attempt at the mobile market.

My recommendation: Stay away from Cox Mobile Services, or face the same issues that have wasted over two weeks of my time and hundreds of my dollars. These issues included lies by offshore sales agents, a lack of promised follow-up by those who made the promises and their seniors, and a shift in management's take-it-or-leave-it attitude.

Cox is always two steps behind.

The worst service on market they charge a monthly fee for their router no matter how old it is. Been dealing with daily outages. When you try to receive help in their online service it tells you you are connected. You pay ridiculous amounts for a service that's spotty 60% of the time.
I'm waiting for fiber optic line that being laid now. I will never use cox again. They refused to come and rehang their lines that fell from a storm. The neighbor called them for weeks trying to get them out. Their line is still laying down in my yard 2 months later.
They have never shown up!

This review is for my Cox experience in setting up internet for my elderly parent, and Casa Grande, AZ store #211.

Ordered up some internet service with mom on the other line, she is moving cross-country near to me. Wanted the wifi ready upon her arrival. We called, went through the process, and paid. Was told to go to the store to get the equipment. The whole process of setting up and taking our payment was quick, and seamless. Then the fun began.

When I arrived at the Casa Grande Cox Store 211, Store Manager Jessica informs me that they will not give me the equipment, or talk to me about equipment, as I'm not on the account. I told her that I was on the account, and just told to come get it, but she doesn't let me finish, cuts me off, and she says "not happening you're not the main account holder". When I respond with what they told me on the phone, Steven the assistant manager cuts me off and starts loudly telling me they're not releasing it no matter what the rep said, and if 'I have a problem he'll gladly give me his card'. Brazen, disrespectful. How do you get into management level and not be able to communicate decently with a customer? I didn't get to finish, or explain. No care for my issue, just get out of their face they already got mom's money so it's no concern of theirs.

I went back home and spent another hour with the supervisor and my mother on the phone, because it takes 45 minutes just to get to the first person that can't help you, then get transferred to #2, so that you can start explaining all over again. She ASSURES me everything is set, and to go get the equipment.

The store of course hasn't gotten the memo even though the rep called, and they will not release the equipment AGAIN. she even argues with the phone rep, she's just not going to release it to anyone but my mother who's across the country, despite me being on the account. HERE'S THE COX SOLUTION- send the modem to my mom in Indiana, then have her travel with it here, down the street from me in Arizona. DUMB. So instead, they are mailing it to her unoccupied house here, hoping it doesn't get pirated from the porch, and I have to drive out and check for it because they will not even mail it to my home despite me being on the account. Store manager Jessica got a better demeanor after seeing the totality of the issue, but still worked hard to make sure that I didn't get the equipment we paid for, and argued with the Cox phone rep. What a clown show, Cox policy doesn't even agree with Cox policy. Assistant manager Steven was a not-participant in attempting to solve this, he seemed more comfortable getting loud with me and showing me that he wasn't going to help.

The Cox store policy is not in line with the Cox Corporate policy, and as a result a full day of my vacation plus 80 dollars is out the window.

I want to assure all that this is the experience I always have with cox, and is the reason that they lost my cable business. I only use them for wifi, and even then you are guaranteed to need to call them frequently. When you call, you can throw at least three hours out the window.

Cox only cares about you dollars, and once they have them, they disregard the 'provide service' portion of the agreement. And they don't feel that they need to provide polite, expedient service for that money. Their cable contracts are always gimmicked, you have to call almost monthly because one promotion or another is always expiring which makes your bill jump. And unless you're willing to put in 5 hours (really 5 hours, not exaggerating), your bill will do nothing but climb.

They're very aggressive with getting dollars, but can't solve the simplest of problems. The tier 2 supervisors are decent, but whoever you talk to first will know nothing, and fix nothing.

If there were any other option for internet here, I would use it. This is a horrid company, with horrid customer service, untrained and rude front-end store staff, and incompetent, rude, disrespectful managers. These sharks only care about your money.

So about 6 months ago, cox said they were moving email accounts to everyday.mail. what a scam! not only moving it to there but also charging a fee of $42+ dollars a year. well GUESS WHAT I discovered. My original e-mail still works just fine. i had both i-cons on my menu bar and they both worked even though Everyday was extremely slow. My Thunderbird works perfectly, no annoying adds or crap. I was removing the annoying McPhee pop ups that everyone hates. I deleted a optional Browser, secondary Chrome that i had. Walla! it's gone. completely!!!!!! I do have an ADBLOCKERPLUS to protect against all those annoying ads. works wonderfully. after i did this, i noticed the everyday icon was gone. what a scam. these people should be arrested and locked up until they pay all the restitution back to clients. you should be ashamed of yourselves! Unfortunately cox has moved e-mail accounts to other e-mail providers, and i suspect they have done to others as me. BIG DOLLAR SCAM here! Id give them a big 0 if i could. I want my money back!