Cozy Crew Club Reviews 229

Very disappointed with my experience. I ended up paying £11.49 in postage, return fees, and a restocking charge and have nothing to show for it. Charging a restocking fee on a single muslin blanket feels unreasonable, and the initial £5.99 postage is already high.

The quality of the item was no better than much cheaper alternatives, which is why I returned it. Overall, this feels like poor value and unfair charges. They have said there is nothing they can do, I won’t be ordering again.

The best quality and the most gorgeous baby products, even products for myself!❤️

I’ve ordered from here twice now and both times I’ve been really happy. I recently bought two outfits for my 8-month-old and they’re adorable and great quality. Everything arrived quickly and exactly as pictured. It’s so nice finding clothes that look cute and feel well made. I’ll definitely be ordering again!

I love everything about cozy crew club. My son has so much, bags, tracksuits, baby grows, pram suits….. honestly all adorable 🧸🤍

Would highly recommend. Brilliant quality products and excellent customer service. (As well as quick). ✨️

Overwhelmed with the quality of the products. Absolutely beautiful. Great price too. I ordered the wrong size so emailed Cozy Crew Club. They emailed straight back saying that the size I wanted was received. Great Customer service. Will definitely order from them again...

The Cozy Crew Club products are really lovely, a great range of items. I've ordered gifts to send to colleagues who have become new parents, they were delighted with the gifts.
Customer Service is excellent. I inadvertently ordered the incorrect colour for a beanie hat, and quickly emailed Customer Services. The response was instant, and more than happy to rectify the issue, which was completely my own fault!
Follow-up thank you emails from the founder, Conor, are also very much appreciated.

I honestly can’t recommend this company enough. The quality of the baby clothes is absolutely beautiful – soft, well-made, and clearly designed to last. You can feel the difference straight away.

What really stood out to me though was the customer service. They were so helpful, responsive, and genuinely kind. It’s rare to find a brand that cares this much about their customers.
Special thanks to Jess.

I’ll definitely be ordering again – such a lovely experience from start to finish

Absolutely beautiful Boucle Baby Bear & Strawberry Personalised Gift Box! Everything was perfect and presented so nicely. The quality of the items was excellent, and it made such a lovely keepsake for the parents. It arrived quickly and was packaged with so much care. A perfect gift for welcoming a new baby – highly recommend!

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuinely care about their customers and put them first. Really impressed and would absolutely recommend them.

I ordered two items. The non personalised item arrived without issues, the personalised blanket had to be returned to finish sowing loose tassels. When returned, there was an overhang and tassels has been sown overlapping each other. Quality check failed repeatedly and they justified this under the „handcrafted and unique” excuse. No sort of compensation offered and no chance to finish sowing it their end. Had to pay out of my pocket to take to a seamstress to fix. Not the quality expected of such a brand. I could have ordered the dupe at Temu or Shein.

Edit - upon leaving my review on Google, I can see others posted pictures and reported the same issue months ago. My case is not a one off, this is just their standard. Caution.

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it because it was me that kept contacting them and they responded immediately with happiness. Thank you cozy crew club

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me every step of the way, responded quickly, and went above and beyond to help make sure everything would arrive on time.

Her kindness, clarity, and genuine care honestly made this the best customer support I’ve received in a long time. It’s so rare to feel this well looked after when shopping online! I’ll absolutely be recommending this store to friends and family, and I’ll happily order again in the future.

Thank you, Emma, for making the whole process smooth and stress-free!

Absolutely love all the outfits. The little two pieces, denim onesie and pyjamas. Cutest and great quality!

Superb company.
High quality products.
Great communication from ordering to delivery.
I will be ordering for the little ones for Christmas.
Much appreciated

Quality is amazing for the price, arrived super fast and packaged beautifully. Will be ordering again x

Purchased an outfit for my little boy and I absolutely love it !! It is amazing quality and soooo cute !!

I will definitely be purchasing more items and recommending to my friends x

I purchased a personalised gift box as a new baby gift. On receiving I had a peek and was overwhelmed at how lovely the gift looked. Well packaged and so soft. The new parents loved the gift and the personalised name on the items. I would definitely recommend this company to anyone thinking about it, as you will be so happy with the quality and presentation.

Hi I wanted to say a quick BIG HUGE THANK YOU for producing the most beautiful baby clothes. I purchased your rompers and pramsuits for taking my son home from hospital in March and now again for his Christening on 27th Sept. Thank you so much for the care and quality and provide for our babies xxx