Islaandfraser Reviews 4

Absolutely top quality baby wear will be my go to for all baby goods from nbow on would highly recommend this company Lynn Fehilly

Hi lost my business due to not accepting normal debit cards online and on selecting one of their preferred methods PayPal. I tried twice and Isla confirmed their system was not working with PayPal at present. Sadly a company without the right online capabilities. This is why so many use Amazon

Very disappointing experience with Isla & Fraser. My order arrived on 8 December, and when I contacted customer service to request an exchange (not a refund), I was told that nothing could be done because it was only 4 days outside their 30-day returns period.

This was a gift, and now the baby has grown, so the outfit will no longer fit when we next see friends. I asked for a small amount of flexibility, especially as an exchange would not have caused any financial loss to the company. Despite this, I received the same dismissive response again, signed by the “Head of Customer Happiness”, with no attempt to find a reasonable solution.

As a loyal customer, I felt completely dismissed. For a baby clothing brand that promotes customer care, this level of rigidity and lack of understanding is extremely disappointing. I would not recommend this company based on my experience.

Items were lovely on arrival, however with one wash the blanket has gone bobbly and the baby hat has a giant hole. I was extremely careful when washing to wash on a cold temperature and spun on lowest setting. These items have not even been used yet as baby hasn’t arrived yet. Heartbroken, especially with the cost of these items.