Been waiting over 2 weeks to talk to customer support. Online chat you wait for over 4 hours while it says you're the 1st in queue. If you get connected it's either AI or the person has no clue and... Toon meer
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Lees wat reviewers zeggen
I booked The Art of Homemade Tamales with Chef Karen for my daughter's birthday. She accepted and then just before the event she sent a message that she had "overlooked our booking" and that she wasn'... Toon meer
It was a really fun experience, the chef was full of positive energy and informative! We learned a lot about the cooking process. All the ingredients were laid out for us and we were guided through ea... Toon meer
Bedrijf heeft geantwoord
Our group booked a cooking class with Chef Gustavo for our team building exercise. We sign up for Peruvian cuisine, he was amazing, not only does he teach techniques but the historical significance. W... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find and book the best culinary experiences on Cozymeal. Explore in person cooking classes, private chef dinners, guided food tours, and mixology sessions, or join live online cooking and mixology classes from anywhere. Available in more than 200 cities worldwide with over 50,000 culinary experiences and over 30,000 five star reviews. Clear pricing, instant confirmation, and top rated hosts. You can also shop premium cookware on Cozymeal.
Contactgegevens
95 Third Street, 2nd Floor, 94103, San Francisco, Verenigde Staten
- + 1 800-369-0157
- sales@cozymeal.com
- cozymeal.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Chef Christmas is the best chef I've…
Chef Christmas is the best chef I've ever met! The baking class was so much fun and the highlight of our visit in Houston. I can't wait to book with her again when we are back. Thank you again Chef Christmas.
DON’T USE COZYMEAL
I received a Cozymeal gift certifcate from my sons for Christmas and I am SO sorry they wasted their hard-earned money on this flop. “Chef” Tiffany was also late coming bringing a bag full of groceries from Aldi - yes Aldi, the cheapest grocery chain you can shop at. My guests were given two, small (as in one bite) lamb chops and my fillet had such much pepper on it I couldn’t eat it. We asked for medium rare and got well done. The broccoli was simply boiled in water and the “crab” mac’n cheese had no crab She used every pan I had, and banged around in the kitchen so much we couldn’t talk in the next room. The topper to the whole evening was when she was baking the soufffle’ it ran over, causing my oven to smoke and set off the fire alarm. TOTAL FREAKING DISASTER
Looking for a Chef - Avoid Cozymeal!
This chef prepared meal was a disaster. The chef was 35 minutes late, dinner was not as advertised, and he left the kitchen a disaster, grease everywhere, dirty pots put away, etc. This was to be a celebratory retirement dinner for a recently retired military officer. What an embarrassment and disaster.
Stay away from Cozymeal
I chose a good chef on Cozymeal, and, to my surprise, I found a couple of other customers at his house who seemed to have come out of the slums, rude, and never seen at this level. Cozymeal accepts anyone without the slightest attention to who books. Given the current times, Cozymeal should find a way to verify who is booking in the interest of other clients and the chef. But Cozymeal doesn't because they don’t care. They don't give a damn.
Taking advantage of other's merits.
Chefs are talented and professional, the company is interested only in bottom line.
Not smooth start, finish, or in between
Communication is not great on this website. I understand there will be a delay from request for an event to response, but reaching out to support to ask what typical timing is clearly irritated them. Um, that's precisely what support is for. The concept is good, not yet quite deliverable in all markets clearly.
Worst part? Even though the chef we requested declined the date & time - that was listed in this chef's own available times for request - Cozy Meal went ahead and ran a charge through our credit card. Seriously - what??! I'll expect that charge to be gone by end of week or a dispute will happen, but they seem to have a lot of hiccups to work out in what seems could be a fairly simple schedule-based service.
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