I was disappointed that despite paying express for the piece of equipment and it took 2 days and it was partially my fault that I got the wrong part. I'll give them 4 stars because they are working to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Some of my order was on back order, but Ruby let me know straight away, asked if I wanted to split my order or wait. I chose to wait as I was not in a rush. Ruby kept providing updates and when the or... Toon meer
The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... Toon meer
Bedrijf heeft geantwoord
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contactgegevens
Victoria, Australië
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Uitstekend
3K reviews
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Antwoord van CPAP Victoria
Hi there,
Thank you for your kind 5 star review! We’re delighted to hear that you found the ordering process easy and the delivery seamless. Providing a smooth and hassle free experience for our customers is always our goal, so it’s great to know we delivered on that for you.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
Great quality products at very…
Great quality products at very competitive prices, and fast shipping as well.
18 september 2025
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you’re happy with the quality of our products, the competitive pricing, and the fast shipping. Your kind feedback truly means a lot to us, and we really appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Very quick service and delivery!
19 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re delighted to hear you were happy with our very quick service and delivery. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fast delivery
11 mei 2026
Antwoord van CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear you were happy with the fast delivery. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Dear CPAP Victoria.
Dear CPAP Victoria.
I would like to raise concerns regarding the experience I had today while urgently trying to organise a CPAP machine for my grandfather.
From approximately 10 a.m. through to around 3 p.m, I was continuously on the phone between the CPAP provider and my grandfather’s GP clinic, while also attending the store in person, attempting to get the required information and approvals organised. During this time, I made countless calls back and forth simply trying to receive answers and progress on the process.
I want to be clear that I do not believe this was the fault of any single staff member, and everyone I spoke to was polite and trying to help within their limitations. However, the overall process was incredibly slow and difficult to navigate given the seriousness and urgency of the situation.
My grandfather has since been admitted to emergency due to the severity of his condition. I understand that a CPAP machine may not ultimately have changed the outcome, but when someone is struggling to breathe and deteriorating in real time, spending five hours trying to coordinate urgent respiratory support is deeply distressing and, in my opinion, not acceptable.
I am writing this because I believe there needs to be better communication, coordination, and escalation pathways for situations involving vulnerable or critically unwell patients. Families already under stress should not have to repeatedly chase responses during what is clearly a medical crisis.
Thank you for taking the time to read this. I hope this feedback can help improve the process for others in similar situations in the future.
Kind regards,
Hayley waters.
25 mei 2026
Review zonder uitnodiging
Antwoord van CPAP Victoria
Thank you Hayley for taking the time to provide this feedback, and firstly we are very sorry to hear about your grandfather’s condition and subsequent admission to emergency. We can only imagine how stressful and upsetting this situation must have been for you and your family.
We also want to acknowledge the effort you put in throughout the day trying to coordinate information between ourselves and your grandfather’s GP clinic during what was clearly an urgent and emotional situation. We appreciate your comments regarding our staff, and we are pleased that everyone you spoke with was trying to assist and support you where possible.
Unfortunately, in situations involving CPAP therapy, we do require specific clinical information and approval from the treating doctor before proceeding, as this ensures the therapy and equipment provided are appropriate and safe for the patient’s needs. In this case, obtaining the required information from the GP contributed to the delays experienced throughout the process.
That said, we completely understand that from your perspective, particularly given the seriousness of your grandfather’s condition, the process felt far too long and difficult during a medical crisis. We genuinely appreciate you raising concerns around communication, coordination and escalation pathways, as feedback like this helps us review how we support families in urgent situations and identify opportunities to improve.
Our thoughts are with your grandfather and your family, and we sincerely hope he receives the care and support he needs.
Great prices ,range of products…
Great prices ,range of products available & fast efficient service
15 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you’re happy with our great prices, wide range of products, and fast, efficient service. Your kind feedback truly means a lot to us, and we really appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Great price for a mask set that was on…
Great price for a mask set that was on special. I was advised that the mask was out of stock and that I would be contacted once new stock has arrived.
I was kept updated regularly and the item was shipped express once it was available.
Great service - will deal with again
14 mei 2026
Antwoord van CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you were happy with the great price, regular updates, and express shipping once the item was back in stock. We truly appreciate your patience and kind understanding throughout the process. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hello,
Thank you so much for your 4-star review! We’re delighted to hear everything was delivered quickly. We truly appreciate your support and look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
great service
The person who sold us the original apparatus was able to send us a link for exactly the part that needed replacing and where to get it.
It arrived promptly.
15 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you received great service and that our team was able to quickly guide you to the exact replacement part you needed. It’s also great to know it arrived promptly. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Quick responses
15 mei 2026
Antwoord van CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re really glad to hear you appreciated our quick responses. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again soon!
Best regards,
The CPAP Victoria Team
Helpful Staff
I dealt with Sajeda at the Frankston office over my 4 week trial , she made the whole process easy to understand and was super knowledgable with my miriad of questions
14 mei 2026
Antwoord van CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you had such a positive experience during your 4-week trial. It’s great to know Sajeda at our Frankston office was able to make the process easy to understand and provide knowledgeable support for all your questions. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
Good experience
Ordering on web site was easy. Cost was reasonable. Items delivered within promised period. Product arrived in good order.
14 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you had a good experience and found the website easy to use, the pricing reasonable, and the delivery on time. It’s also great to know your order arrived safely and in good condition. Your kind feedback truly means a lot to us, and we appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fast postage good price
12 mei 2026
Antwoord van CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear you were happy with the fast postage and great price. Your support means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fairly good price and quick delivery as…
Fairly good price and quick delivery as committed by you.
15 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re really glad to hear you were happy with the fair pricing and that your order arrived quickly as promised. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for your amazing 5-star review! We truly appreciate your enthusiasm and support. It’s wonderful to hear you had such a great experience with us. Thanks again for taking the time to share your feedback, we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Your website was not good
Your website was not good. However, I was assisted by one of the staff members at your company.
14 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you for your 5-star review and honest feedback. We’re sorry to hear the website experience didn’t meet expectations, but we’re really pleased our team was able to step in and assist you when needed. We appreciate you taking the time to share this, and we’ll continue working to improve both our online experience and customer support. Thank you again for your support!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the speedy delivery, fair prices and a smooth, hassle-free experience. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
User friendly on line shopping.
User friendly on line shopping.
Well presented items within the shopping list.
Fast & efficient payment process.
Excellent parcel tracking by the day!
14 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you found our online shopping user-friendly and that you enjoyed the clear presentation of items, fast and efficient checkout, and detailed parcel tracking. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
There were problems with the order
There were problems with the order, completely of My making.
They were sorted out by Ruby Schroeder in a most professional way. She was very understanding and pleasant to deal with.
Thank you
7 mei 2026
Antwoord van CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We truly appreciate your understanding, and we’re so pleased to hear that Ruby was able to assist you in such a professional and pleasant manner. She’ll be delighted to hear that. Thank you again for your support, and we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hello,
Thank you so much for your lovely 5-star review! We’re delighted to hear that you received good service and found our staff friendly, kind, and helpful. Your kind words truly mean a lot to our team, and we really appreciate your support. We look forward to welcoming you again soon!
Kind regards,
The CPAP Victoria Team
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