I was disappointed that despite paying express for the piece of equipment and it took 2 days and it was partially my fault that I got the wrong part. I'll give them 4 stars because they are working to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Some of my order was on back order, but Ruby let me know straight away, asked if I wanted to split my order or wait. I chose to wait as I was not in a rush. Ruby kept providing updates and when the or... Toon meer
The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... Toon meer
Bedrijf heeft geantwoord
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contactgegevens
Victoria, Australië
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Uitstekend
3K reviews
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Antwoord van CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re so happy to hear that you found exactly what you were looking for and that our team could provide quick and helpful responses about the product. Your support truly means a lot to us, and we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
support completely unhelpful
Ordered online delivery and accidentally chose the wrong size, which was of course my own mistake. immediately called their support number to see what could be done - she said she couldn't actually change the order, but would contact the store to have them change it before they sent it out. I asked if I could just cancel the order and re-do it, to make sure it was right. she said no, she'd sort it out this way. great, I thought. until my order arrived that afternoon, and was the wrong size still.
only reason I didn't immediately get it refunded and replaced is cause who knows how long that would take, and since it's for my cpap, I needed it that night. luckily it fits, but it's tight.
what's the point of support telling you they'll do something if they straight up don't? next time I'll ignore any promises they make and insist on cancelling if there's any error on my side, clearly they can't be trusted to fix it on theirs.
5 mei 2026
Antwoord van CPAP Victoria
Hello,
Thank you for taking the time to share your experience, and I am truly sorry that we let you down in this situation.
I completely understand how frustrating this would have been, especially when you contacted us immediately to correct the order and were assured it would be taken care of. We sincerely apologise that the change was not made before dispatch, and for the stress and inconvenience this caused, particularly given how important CPAP therapy is and that you needed the item that same night.
While we appreciate your understanding that the original sizing mistake was accidental, we also recognise that we did not follow through on the support you were promised, and that is understandably disappointing.
Your feedback has been shared with our team so we can review what happened and improve our communication and order handling processes moving forward.
Again, we are very sorry for your experience and appreciate you bringing this to our attention.
Warm regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear you found our service fast and efficient. Your support and kind feedback are truly appreciated and we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Item didn't match machine
I asked for items which match my Philips DreamStation. The tubing did not match at end attached to machine. I had to improvise as I needed the machine operational. The replacement mask was fine.
11 mei 2026
Antwoord van CPAP Victoria
Hi,
Thank you for taking the time to leave a review, and I am very sorry to hear that the tubing you received was not compatible with your Philips DreamStation machine.
I completely understand how frustrating and inconvenient this would have been, especially when you rely on your CPAP equipment daily and needed to make adjustments yourself to keep the machine operational.
I’m pleased to hear that the replacement mask was suitable, however we sincerely apologise that the tubing did not meet expectations. This is certainly not the experience we want for our customers.
Thank you again for your feedback, as it helps us improve our product guidance and support moving forward.
Warm regards,
The CPAP Victoria Team
fast and easy
7 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your 4-star review! We're so happy to hear you found the experience fast and easy. We really appreciate your support and hope to see you again soon!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hello,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received excellent service from our online team. Your kind words will mean a lot to our staff, and we truly appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We’re so pleased to hear you found our prices competitive, the website easy to navigate, and the delivery quick. Your kind feedback truly means a lot to us, and we’re grateful for your support. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for the 4-star review! We’re thrilled to hear you found us helpful and that your issue was resolved. If there’s anything we could do to turn this into a 5-star experience next time, we’d love to hear it. Appreciate you choosing us!
Best regards,
The CPAP Victoria Team
fast prompt service
7 mei 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re delighted to hear you were happy with our fast and prompt service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our website and were happy with the rapid delivery. Your kind words and support truly mean a lot to us. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hello,
Thank you so much for your kind review! We’re delighted to hear you were happy with both the service and professionalism provided by our team.
Your support truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
Timely delivery
28 april 2026
Antwoord van CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived in a timely manner. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for your kind review! We’re so pleased to hear your order arrived promptly, in intact packaging, and exactly as expected.
We truly appreciate your support and look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
My second attempt to purchase a…
My second attempt to purchase a replacement mask (online)was better than the first (out of stock and no correspondence to let me know), however I was overcharged when making a return on another occasion when exchanging it for the model I needed.I didn't want to make a scene over a few dollars so I accepted it. Purchasing spare parts from CPAP Victoria for me so far has not been a smooth experience.
27 april 2026
Antwoord van CPAP Victoria
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experiences with us have not been as smooth as they should have been.
We also apologise for the lack of communication regarding the out of stock item on your first order, as we understand how frustrating that can be.
In regard to the exchange you mentioned, there is a price difference between the ResMed F20 and N20 replacement cushions. From what we can see on our end, it does appear the correct pricing was charged at the time. However, if you still feel something wasn’t quite right, please don’t hesitate to email our team directly so we can look into this further and rectify any issues if needed.
We genuinely appreciate your feedback, as it helps us improve both our service and communication moving forward. Thank you again for giving us another opportunity to assist you.
Kind regards.
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for your lovely review! We’re so glad to hear your order arrived quickly. We really appreciate your support and hope to assist you again in the future 😊
Kind Regards,
The CPAP Victoria Team
Easy to order on line and promptly…
Easy to order on line and promptly delivered. Thank you.
28 april 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your lovely review! We’re so pleased to hear you found the online ordering process easy and that your order arrived promptly.
We truly appreciate your support and thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Got F20 initially and worked for some…
Got F20 initially and worked for some time and started giving me issues ( air leaks )
Spent and got a Memory Form replacement and ended up the same issue.
28 april 2026
Antwoord van CPAP Victoria
Hi there,
We’re very sorry to hear you’ve continued to experience leak issues, even after trying the Memory Foam cushion. We understand how frustrating this can be, especially when you’re trying to get comfortable and receive effective therapy.
Mask leaks can sometimes be caused by factors such as cushion size, mask fit, sleeping position, or headgear tension, and unfortunately even a different cushion type may not fully resolve it if the overall fit isn’t quite right.
We’d really like the opportunity to help troubleshoot this with you and find a better solution. Please feel welcome to contact our team or visit us in-store so we can assess the fit and discuss alternative mask options that may be more suitable for you.
Thank you for your feedback and for giving us the chance to improve your experience.
Best regards,
The CPAP Victoria Team
It was great experience
It was great experience. Especially Jodie was very helpful taking me going through with my first journey with cpap machine.
26 april 2026
Antwoord van CPAP Victoria
Hello,
Thank you so much for your lovely review! We’re so pleased to hear you had a great experience at our Footscray clinic.
Starting CPAP therapy can feel a little overwhelming at first, so we’re especially glad Jodie was able to support and guide you through the beginning of your journey.😊
Wishing you all the best with your therapy, and thank you again for choosing CPAP Victoria!
Best regards
The CPAP Victoria Team
Antwoord van CPAP Victoria
Hi,
Thank you so much for your lovely review! We’re so pleased to hear you found the ordering process easy and delivery fast. We really appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
My order was unable to be completed.
My order was unable to be completed, my refund of money paid was executed very promptly which was very much appreciated and last but not least.....I was sent a very appreciated gift 🤗.
Thank you Ruby for all your hard work🫡.
24 april 2026
Antwoord van CPAP Victoria
Hi there,
Thank you so much for your incredibly kind review and understanding. While we’re sorry we were unable to complete your order on this occasion, we’re so pleased to hear the refund process was smooth and that the little gift brought a smile to your face 🤗
Your patience and kindness truly mean a lot to us.
Thank you again for your support, and we hope we can assist you again in the future.
Best regards,
The CPAP Victoria Team
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