Their agent was superb today as had problems finding the right boat cover. She persevered with my phone constantly cutting out & found the best deal with this sister company to Boats4Insure. So, mo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not easy to use on line but very helpful when contacted. Understood my needs and organised my policy at no extra price. Haven’t needed any other help todate.
Bedrijf heeft geantwoord
I asked to speak to an agent to discuss some changes instead of filling in the form as I felt best & a telephone call was arranged via an email request. This was very helpful & Helen, who dealt with... Toon meer
Bedrijf heeft geantwoord
I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over CraftInsure
Geschreven door het bedrijf
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contactgegevens
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Verenigd Koninkrijk
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4,7
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1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very smooth transaction. Reasonable price.
Wanted to cancel one boat insurance and add another. Very helpful agent. Smooth transaction.
29 oktober 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
First time insurer of a narrowboat
First time insurer of a narrowboat. A simple, easy to follow process that saw me insured in a short space of time. Thank you.
28 oktober 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Here is an example of a first class…
Here is an example of a first class online user experience. Plus, excellent value cover for my K1.
26 oktober 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Antwoord van CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Quick and easy to set up ,done in a few…
Quick and easy to set up ,done in a few minutes.
18 oktober 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Extremely easy to deal with online
Extremely easy to deal with online, excellent website and descriptions of different boats extremely clear.
10 oktober 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I only wanted to insure my boat but…
I only wanted to insure my boat but your company Ripe kept sending me threatening e mails asking me to sign a credit agreement. I do not want any credit
30 september 2025
Antwoord van CraftInsure
Hi Mr Hankins
I can see that when you purchased the policy online you selected to pay via monthly instalments using the credit provider Premium Credit.
If you wish to not pay using this method please do contact us and we can take the payment in full for you.
Kind Regards
My first boat insurance.So easy to deal with.
Got my first boat insurance with Craftinsure.So easy to deal with.
30 augustus 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Wanted boat insurance
Wanted boat insurance, these guys provided it well priced and quickly without any faffing about. Can't fault them.
24 september 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great quote and straight forward app.
11 september 2025
Antwoord van CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Very poor customer service
I would have liked to get more notice that the account was being suspended - one email that I missed as I was on holiday and not checking emails. when I contacted you there was no help just that I had to get a new quote - no price match to my old policy and no negotiating - I felt like there was absolutely NO customer service, empathy or care
I have gone with another insurer. It’s cheaper and included river rescue so I won’t be back to you
Very upset with the way I was dealt with. And will share this around the boating community
10 september 2025
Review zonder uitnodiging
Antwoord van CraftInsure
Hey Claire, we really appreciate you taking the time to leave a review and feed this back to us!
I can confirm that you initially sent us an email on the 08/09/2025 and we responded the same day to inform you that the policy had been cancelled due to non-payment.
You were informed via email that whenever a payment fails, for the 7 days following the failed payment we will attempt to recollect it and we also send out an email to notify you of this but I do understand that you may of been on holiday during this period but this is not something we would of been aware of as a company.
As payment was still not successful after the 7 days, the policy was therefore cancelled which we informed you of and once this has been actioned, we cannot reinstate this so that is why there would have been no negotiating/price match as this is not possible for a new quote.
I do apologise that this has made you feel the way that you have but I am glad that you now have cover in place.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com and we can assist you further with this or anything else.
Kind regards,
Teigan
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple and easy to navigate website…
Simple and easy to navigate website with a fast and foolproof quoting tool.
Instant cover made the process smooth and efficient from the outset.
3 september 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Saved over £300…
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than our present provider.
Gave them a call and took five minutes to swap providers with no forced selling for other products.
27 augustus 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
As a newbie narrow boat owner
As a newbie narrow boat owner, Craftinsure couldn't have been more helpful than with regard to insuring my boat.
2 september 2025
Antwoord van CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I think the total amount of time I was…
I think the total amount of time I was on the phone was close to one hour . The waiting then getting the insurance was a long arduous process. The broker was not sure about a lot of items in the policy so had to keep checking with another broker .
2 september 2025
Antwoord van CraftInsure
Hi Malcolm, thanks for taking the time to leave us a review.
The average hold time for a UK call centre is 40 minutes, the highest hold time that we have had is 20 minutes and there isn't much we can do when advisors are already on calls with customers but we are trying our best during this period.
I do apologise for the time it has taken when talking to us, our advisors do deal with more than 1 insurance brand so sometimes there may be things that they are unsure of and may need to request further assistance, Craft Insure is one of our newer brands that we have taken over so this will be a factor too.
Again, I do apologise for any inconvenience caused by this but I can see that the policy is now in place with the assistance of one of the team from the contact centre.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
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