Creately Reviews 52

This site/company is misleading. I made a search for tools to create a flowchart and this popped up. Reading through the site it says it provides a "Free Tier" with the description "For Everyone, Free-to-use Forever" and the ability to export to either JPEG and PNG. Spent sometime creating my flowchart (which didn't look even that good, it was pixelated, etc...) and when I went to export it, guess what? It doesn't allow you and it asks for you to pay. The next tier is 5$/month. For half of this monthly price you can get a lifetime license of Visio if you look online. Doesn't worth it. Scammy site.

Total garbage. Spent an hour designing a diagram and guess what. You can't export it although it says, you can export to jpg or png for free. Don't waste your time with this. And the pricing? For drawing rectangles and arrows? I recommend using MS paint instead.

I found the website impractical as it had a confusing layout which made it difficult to add text and to edit the templates. It was also hard to move to boxes without disrupting other parts of the template. In addition, there were many disruptive pop-up advertisements and pop-ups from the website itself which made it difficult to work on the website the 5 minutes I tried do so crucial, productive work for my work project.

The constant pop-ups are killing me! I can't even write text because of the pop-ups when I have a free plan.

I have asked them to cancel my subscription twice and I keep getting charged.
Not at all trustworthy.

Completed my block diagram but can't export without upgrading to a paid plan. Terrible software.

I signed up for the free version of Creately and it’s honestly unusable. The constant pop-ups asking me to upgrade make it impossible to actually use the program. Every time I try to work on something, another message appears pushing the paid plan. It’s extremely frustrating and feels more like an ad platform than a real diagramming tool. I would not recommend this to anyone looking for a functional free option.

C'est nul, vous passez des heures sur votre organigramme et tout se supprime d'un coup.

One of, if not the worst programs available on the markets. Connecting lines to dots is nearly impossible. Liimited lines, only has solid lines and dashed lines, okay wanna try zig zag lines? Be my guest it will take you at least an hour to draw a sinlge zig zag line. Wanna talk about subscription? Oh yes, apparently you can subsscribe using a phone but cancelling the sbscription is impossible using a mobile phone. It frustrated me such that I had to go to an internet cafe to cancel my subscription because I had travelled and had not taken my laptop along with me. I strongly dont recommend this program, the developers still need a lot of work on this program.

Lost all the work when I went to export and asked for payment. WILL NEVER USE AGAIN!

enrome arnaque, publicité mensongère, il n'y a presque rien sur la version gratuite

Don't Bother - even if you pay it's rubbish.

I upgraded to the pro account and it still extremely buggy, glitchy and difficult to collaborate with others.

Sent a note to the company flagging and issue and they resolved it within the day. Very impressive.

Shit tool only allows you to export ONCE per drawing. Everything is hidden behind a paywall, use Google drawings instead this shit is not worth it. Google Drawings has vectorized graphics for free as well...

Maybe don't put a paywall. You're just an edit app, you can't compare to your competitors if you ask for money.

great tool!

Experience am developer, working from home

The tool is easy to use, has many features, and is perfect for work

I paid for a premium account as I needed to create a few documents. However after a few months I was no longer using it to create document so I wrote the company (you cannot do it from your account or call anyone) to cancel. They did not get back to me after A WEEK, so I wrote them again to request.

I was very disappointed in their email back to me. 5.2 of their Terms of Service says: Cancelling a Paid Account will automatically convert it to a Non-Paid Account with the requisite features and capabilities.

However their email to me in relation to my cancellation request stated: May I ask if there is anything I could do to help you instead? Because, by cancelling your subscription, all the workspaces and account data along with the account will be erased from the Creately Server and we will no longer be able to retrieve them.

Along with the account.... This is a bitter and extreme response to someone wanting to cancel a subscription.

5.4. of their Terms of service say: Downgrading your Services from a Premium Service to a Public Service may cause the loss of your User Material and other content, access to features, or capacity of your account. Cinergix does not accept any liability for such loss.

They should absolutely take liability for this loss as they specifically are telling me in that email they will delete everything. It's not a "may cause loss" thing. They have made a fraudulent statement then in 5.4 because they intend to delete everything. This is not stated.

And it went on to say that they were not cancelling my account, rather: However, to offer you a better service, I have scheduled your account to pause on the 29th of July 2024, which is the end of this term. Once paused, your account will be paused for 3 months and will be reactivated automatically.

I did not ask for them to go ahead and pause my account. They could have suggested this, but going ahead and scheduling that without my permission is also fraudulent especially because they stated I need again to request to cancel. (they said: Once paused, your account will be paused for 3 months and will be reactivated automatically unless cancelled or resumed during the paused term.)

Their 5.2 Terms of Service do not state this is the normal way to proceed and that I need to request twice. It says that I can request to cancel, they will confirm my request and 24 hours afterwards the subscription will be cancelled. This is not what happened. They are making me request twice or it will be paused and reactivated.

The emails undertone got a bit pissing after that stating: But if you insist on cancelling your subscription instead of pausing, kindly reply to this email from the registered email ******** with the consent and reason to unsubscribe.

If I insist? Isn't this what I wrote and said in the first place. And why the hell am I required to give a reason for wanting to unsubscribe??? As "consent and reason" were bolded.

There are a lot of services out there. This company by their response (in essence: if you stop paying we will screw you and you lose everything and your account will be deleted) to me, has screwed any chance of me re-subscribing if I needed their services in the future and as such I do not recommend anyone subscribe to their services.